House cleaning service · Eugene, OR · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%98+25.6Value 15%87+13.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 52%
5.0★★★★★44 Google reviews · 24 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$136typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Middleton's Enterprises offers house cleaning, deep cleaning, and landscaping services in Eugene, with customers frequently praising the team's punctuality, thoroughness, and responsive communication. Reviewers note that the company handles last-minute requests, complex projects, and recurring maintenance with reliability and fair pricing. One minor criticism mentioned is the need for clients to remind staff about specific seasonal trimming tasks, though overall satisfaction remains high.
Google rating: 5.0 out of 5 from 44 reviews (98% five-star).
Reviews on this page: 44 Google reviews (42 with written comments, 4 with photos).
Owner responses: the business replied to 73% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
Middleton's EnterprisesUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Middleton's Enterprises: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Middleton's Enterprises: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Middleton's Enterprises: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Middleton's Enterprises: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
5.0of 5
5 stars4398%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
100%praise
Praise99100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price222%
Reasonable778%
Overpriced00%
Not sure00%
$136-43% vs typical upholstery cleaning
Middle half of what 5 customers paid ($107–$731) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2424%
Speed & response2323%
Staff & attitude1313%
Would recommend1313%
Price & value1212%
Honesty & trust99%
Communication55%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have done great work for us and are good at communicating.”
“Arriving ahead of time, worked quickly and the job was well done.”
“Extremely professional service, five stars are not enough!”
“Will definitely be using them again, highly recommend!”
“We chose the deep clean option and it was definitely worth it.”
“Tyler was extremely dependable, positive, skilled and communicative.”
“Middleton was incredibly responsive, communicative, and flexible.”
People customers mention
Graciela5 reviews
Tyler4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Middleton's Enterprises for 1 kind of job. Pick one to see what they paid and said.
Lisa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
They are great with maintaining my yard at a good price. When I ask for additional services they take care of it. The only draw back I have is I have to remind them to trim my trees, shrubs, and flowers when they're done blooming. Like I said above when I request something they get it done.
Thank you Middleton's Enterprises.
Megan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Backyard recovery was great! Arriving ahead of time, worked quickly and the job was well done.
Paid $100–150Reasonable price
Ray33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Just wanted to drop a five-star review—your team is outstanding. You and the guys have been on top of every last-minute thing I’ve thrown at you, from the moving to the landscaping and everything in between. Absolute professionals who get it done right. You’re the number one company in Eugene, no question. Thanks…
Travis6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Had the team of cleaners to deep clean our house this week and they did an exceptional job. Showed up right on time and immediately got to work. The house looks cleaner than when we moved in. We chose the deep clean option and it was definitely worth it. Will definitely be using them again, highly recommend!
Paid $500+Reasonable priceService not listed
Jenifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’ve been a client of Middleton’s Enterprises for the last 18 years, when it was just the owner. I have used them weekly to clean my home and when we moved, they cleaned both my new house before we moved in and did a deep cleaning of our old house. In addition to be good cleaners, they have always been dependable…
They have done great work for us and are good at communicating.
Response from the owner · a day ago
Jason, it means a lot to hear that our work has been great for you and that communication has been clear along the way. We know staying in touch is just as important as doing the job well, and we’re glad both have met your expectations. Thanks for choosing Middletons Enterprises—we’re grateful for your support and look forward to working with you again!
Jennifer Wildman6 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
We have had Tyler and company do several projects over the last few years. The last was a complex multi-day project involving building a terrace and small stacked rock retaining wall. The result was functional and beautiful landscaping. Tyler was extremely dependable, positive, skilled and communicative. He checked in with us frequently and did exact;y what we were hoping for. I highly recommend him.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Jennifer, your kind words truly brightened our day! We're so happy to hear that you loved the terrace and retaining wall. It’s wonderful to know that our team's communication and dedication made such a positive impact on your project. Your support means the world to us, and we appreciate you recommending us to others. If you have any future projects or ideas, don’t hesitate to reach out. Thank you for being a valued part of the Middletons Enterprises family!
Lisa Olds3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
They are great with maintaining my yard at a good price. When I ask for additional services they take care of it. The only draw back I have is I have to remind them to trim my trees, shrubs, and flowers when they're done blooming. Like I said above when I request something they get it done.
Thank you Middleton's Enterprises.
Price assessment: Reasonable price
Price: $50–100
Services: Lawn mowing & maintenance
Response from the owner · 2 months ago
Lisa, I’m so glad to hear that you’re happy with our yard maintenance services and that we’re able to accommodate your requests! It’s important to us that everything looks just right for you. I understand the reminders for trimming can be a bit of an inconvenience, and I appreciate you bringing that to our attention. Thank you for choosing us, and we look forward to continuing to help keep your yard beautiful!
Megan O'Connor9 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Graciela and her team are amazing! Our rental apartment was cleaned quickly and thoroughly from top to bottom. They exceeded my expectations and I wouldn't hesitate to have them back!
Sending a huge thank you to Middeton's Enterprises!
Ray Armani33 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Just wanted to drop a five-star review—your team is outstanding. You and the guys have been on top of every last-minute thing I’ve thrown at you, from the moving to the landscaping and everything in between. Absolute professionals who get it done right. You’re the number one company in Eugene, no question. Thanks for everything—I’ll be singing your praises.
Ray
Been using them for several years. Excellent cleaning service for my personal residence. Timely, efficient and trustworthy is what I can say about them. Highly recommended.
Travis Waleri6 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Had the team of cleaners to deep clean our house this week and they did an exceptional job. Showed up right on time and immediately got to work. The house looks cleaner than when we moved in. We chose the deep clean option and it was definitely worth it. Will definitely be using them again, highly recommend!
Price assessment: Reasonable price
Price: $500+
Services: Service not listed
Ted Tolliver1 reviewiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
I’ve been a client of Middleton’s Enterprises for the last 18 years, when it was just the owner. I have used them weekly to clean my home and when we moved, they cleaned both my new house before we moved in and did a deep cleaning of our old house. In addition to be good cleaners, they have always been dependable and trustworthy. I would recommend them to anyone looking for a weekly or a deep cleaning.
