Arthur Getzel11 reviewsTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHave me a great understanding what was going on
Midwest Orthopaedics at Rush — Oak Park
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%84+23.7Replies to reviews 8%18+1.5Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#146 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 9%
4.9 ★★★★★ 790 Google reviews · 23 photos
93%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
20%reviews answered by the owner
Oct 2026latest review
Midwest Orthopaedics at Rush — Oak Park at a glance
Reviewers highlight clear communication, efficient appointments, and thorough explanations of treatment options for joint and bone conditions. Patients frequently note the professional demeanor of staff and physicians, along with successful surgical outcomes and post-operative care. Criticisms focus on long wait times, overbooking that extends visit durations, and difficulties reaching the clinic by phone. Some reviewers also mention high costs for minor services or concerns regarding insurance acceptance.
- Google rating: 4.9 out of 5 from 790 reviews (93% five-star).
- Reviews on this page: 790 Google reviews (500 with written comments, 8 with photos).
- Owner responses: the business replied to 20% of reviews.
- Most recent review: October 27, 2026.
- Service: Physical Therapist serving Oak Park, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Midwest Orthopaedics at Rush — Oak Park: 87/100 on this factor. Category median: 96.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Midwest Orthopaedics at Rush — Oak Park: 84/100 on this factor. Category median: 96.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Midwest Orthopaedics at Rush — Oak Park: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Midwest Orthopaedics at Rush — Oak Park: 18/100 on this factor. Category median: 74.F
18
Bar = this company · dark tick = category median.
Star ratings
790 Google reviews we collected
- 5 stars73593%
- 4 stars324%
- 3 stars41%
- 2 stars20%
- 1 star172%
Praise vs complaints
Phrases our text analysis found in 500 written reviews
- Praise63698%
- Complaints142%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude24738%
- Communication11217%
- Would recommend10416%
- Quality & results8814%
- Speed & response7111%
- Honesty & trust213%
- Price & value71%
What customers talk about
We read 500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great doctor, really nice job of replacing my shoulder!”
“He also took the time to explain all my options and went over all the risks and positive outcomes with different procedures.”
“Dr Karas was highly recommended to me and I’m so happy he was available to schedule the surgery.”
“I highly recommend her services.”
“Bruene did a thorough exam and was an excellent listener.”
“…cting like Cook County 😭I'm going to the University hospital this is poor service I'm talking about doctor Bohl…”
“Very efficient,clean,professional,courteous staff Resident Intern Sam & Dr.”
“Dr, Bohl was upfront and throughly explained medical plan that the infection was in the bone he’s dedicated to preserve my limb.”
“Spent a fair amount of time getting thorough history.”
“This place is a complete rip off.”
People customers mention
- Bruene 74 reviews
- Karas 43 reviews
- Cole 38 reviews
- Nicholson 29 reviews
- Weber 28 reviews
- Yoon 21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Patricia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Dr. Yoon took the time to review my scans in a way that made sense! He also took the time to explain all my options and went over all the risks and positive outcomes with different procedures. He never talked down to me and answered all my questions. I was very pleased with the way my appointment went with him.
AnaLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Everyone is very friendly & professional. The New Location is great. Dr. Nicole Boniquit, is Awesome. I'm very pleased with my visit. I felt spoiled. Thank you Doctor. & kudos to all the staff 👏
ivory5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Dr. Nicholson knows exactly what he is doing and staff is well-trained and patient and kind
CathyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Dr Bruene is dedicated to joint health. She always answers my questions and provide guidance on my future care. She’s always pleasant and smiling and never rushed
Sandy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Dr. Karis is great cannot say enough about how he treats his patients. Very caring very informative and his staff reflects his caring attitude.
Eddie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Dr. Nicole Levy is very knowledgeable about injuries and can treat any kind of bone pain.
Photos
Customer reviews
4.9 ★★★★★ 790 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Patricia Hansa3 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Yoon took the time to review my scans in a way that made sense! He also took the time to explain all my options and went over all the risks and positive outcomes with different procedures. He never talked down to me and answered all my questions. I was very pleased with the way my appointment went with him.
Harold Tuttle7 reviewsTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat doctor, really nice job of replacing my shoulder!
Ana MedinaLocal Guide · 45 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone is very friendly & professional. The New Location is great. Dr. Nicole Boniquit, is Awesome. I'm very pleased with my visit. I felt spoiled. Thank you Doctor. & kudos to all the staff 👏
ivory stokes5 reviewsTotal number of Google reviews ivory has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Nicholson knows exactly what he is doing and staff is well-trained and patient and kind
Cathy WettLocal Guide · 16 reviewsTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr Bruene is dedicated to joint health. She always answers my questions and provide guidance on my future care. She’s always pleasant and smiling and never rushed
Kerry Buhmann6 reviewsTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe Staff and Dr. Levy were professional and helpful
Sandy Kucala9 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Karis is great cannot say enough about how he treats his patients. Very caring very informative and his staff reflects his caring attitude.
Eddie Gilliam8 reviewsTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Nicole Levy is very knowledgeable about injuries and can treat any kind of bone pain.
Pip Beckman3 reviewsTotal number of Google reviews Pip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy experience has been wonderful. Dr Karas and his staff made sure that I understood what was required of me, and answered all my questions. They were kind and responsive. I had surgery three weeks ago, I truly believe due to the care I have been given I’m recovering amazingly and do not regret my decision for surgery. The intense pain I have been feeling was gone immediately. Taking my medications, icing and physical therapy are key for a speedy recovery. Don’t second guess if there are no options.
Business details
- Address: 1625 N Harlem Ave, Chicago, IL 60707
- Phone: (815) 635-8306
- Website: rushortho.com
- Service area: Oak Park, IL