Auto repair shop · New Orleans, LA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%92+24Value 15%100+15.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 86%
4.9★★★★★97 Google reviews · 13 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mike’s Auto Center 4.9 out of 5 based on 97 reviews, with the owner responding to 99% of feedback. Customers frequently praise the shop for honest pricing, clear communication, and prompt service, often completing repairs like suspension, brakes, and engine work within a single day. Recurring themes highlight the staff’s professionalism and lack of unnecessary upselling, while the only noted drawback is that the team is sometimes unavailable by phone due to active shop work.
Google rating: 4.9 out of 5 from 97 reviews (98% five-star).
Reviews on this page: 97 Google reviews (82 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 16, 2026.
Service: Auto Repair Shop serving New Orleans, Louisiana.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Mike’s Auto CenterAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mike’s Auto Center: 94/100 on this factor. Category median: 87.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mike’s Auto Center: 92/100 on this factor. Category median: 83.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mike’s Auto Center: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mike’s Auto Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
97 Google reviews we collected
4.9of 5
5 stars9598%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
99%praise
Praise18799%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2457%
Reasonable1740%
Overpriced12%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3318%
Staff & attitude3217%
Honesty & trust3116%
Quality & results2915%
Speed & response2815%
Price & value2212%
Communication137%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend them to anyone I know when they're having issues with their vehicles.”
“They were very knowledgeable, honest, and made sure everything was done right.”
“…amily love the hospitality and exceptional service Thanks for Being a honest shop the crew is awesome…”
“I've brought all 3 of the vehicles we have here and it's always fair price and great work.”
“Excellant service, diagnosed the problem, told me how much it would be and finished the job quickly and correctly, would definitely use again”
“Mikes Auto shop always shows professionalism and they are reasonably priced for the work.”
“The owner Angel and staff are always nice and communicate well.”
People customers mention
Angel14 reviews
Metairie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mike’s Auto Center for 8 kinds of job. Pick one to see what they paid and said.
DavidLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Great service. Honest work and up front with issues about your car. Unfortunately, the work my car needed wasn't worth getting fixed. Great use of phone services as the team is usually working in the shop and can't always get to the phone. Totally recommend 👌
StacyLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Five star! Brought in my Tesla 3 to get all of the front suspension changed. 46k miles now feels like a brand new car. Completed in one day including alignment.
Michael15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great shop and quick work.. I've brought all 3 of the vehicles we have here and it's always fair price and great work. I highly recommend them to anyone I know when they're having issues with their vehicles.
Great priceAuto maintenance
Vivian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely recommend Mike’s Auto Center! They replaced my coolant hose and battery, and the whole process was smooth and easy. They were very knowledgeable, honest, and made sure everything was done right. My car is running perfectly now, and I really appreciate the great service. Definitely a 5-star experience!
Great priceAuto water leak repairBattery
star12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellant service, diagnosed the problem, told me how much it would be and finished the job quickly and correctly, would definitely use again
Air conditioning
Antonio7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My first time. Excellent customer service. Great attention from Gabriel and Angel.
Great service. Honest work and up front with issues about your car. Unfortunately, the work my car needed wasn't worth getting fixed. Great use of phone services as the team is usually working in the shop and can't always get to the phone. Totally recommend 👌
Response from the owner · 5 days ago
Thanks, David! We appreciate your recommendation and are glad our honest advice and phone service made things easier, even when the repair wasn’t worth it.
LAN LE1 reviewiTotal number of Google reviews LAN has written across all businesses on Google Maps, not just this one.
Five star! Brought in my Tesla 3 to get all of the front suspension changed. 46k miles now feels like a brand new car. Completed in one day including alignment.
Response from the owner · 3 weeks ago
Thank you, Stacy! Glad your Tesla Model 3 feels brand new after the suspension work and alignment. We appreciate your trust and are happy we got it done in one day!
Michael Larkin15 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Great shop and quick work.. I've brought all 3 of the vehicles we have here and it's always fair price and great work. I highly recommend them to anyone I know when they're having issues with their vehicles.
Price assessment: Great price
Services: Auto maintenance
Response from the owner · 3 weeks ago
Thanks so much, Michael! We truly appreciate you trusting us with all three vehicles. Glad our quick work, fair pricing, and service keep you coming back!
Vivian Truong1 reviewiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
Absolutely recommend Mike’s Auto Center! They replaced my coolant hose and battery, and the whole process was smooth and easy. They were very knowledgeable, honest, and made sure everything was done right. My car is running perfectly now, and I really appreciate the great service. Definitely a 5-star experience!
Price assessment: Great price
Services: Auto water leak repair, Battery
Response from the owner · a month ago
Thank you, Vivian! Glad we could make the coolant hose and battery replacement smooth and easy. We appreciate your trust and are happy your car is running perfectly!
clarence jackson jr3 reviewsiTotal number of Google reviews clarence has written across all businesses on Google Maps, not just this one.
Excellant service, diagnosed the problem, told me how much it would be and finished the job quickly and correctly, would definitely use again
Services: Air conditioning
Response from the owner · 5 months ago
Thanks so much, Star! Really appreciate your kind words. Glad we could diagnose the issue, give you a clear price, and get the job done quickly for you. Come back anytime!
Antonio Pinon7 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
This shop has awesome service very knowledgeable of the job very resourceful and the best is that angel cares for his customers like family love the hospitality and exceptional service Thanks for Being a honest shop the crew is awesome
Response from the owner · a month ago
Thank you, Rikle! The whole crew appreciate your kind words. We’re glad our honesty, hospitality, and knowledgeable service made you feel like family.
Tammy MannLocal Guide · 51 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Very thoughtful and supportive service. Highly recommend.
Response from the owner · a month ago
Thank you, Tammy! We really appreciate your kind words. Glad our team could provide thoughtful, supportive service. Thanks for recommending Mike’s Auto Center!
