How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%85+12Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREMilestone Electric, A/C, & Plumbing
Irving, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,784 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for HVAC system maintenance
Clear ✕All 259 Google reviews tagged “HVAC system maintenance” · showing 180
Very nice young man! Wants to help !
Terrance was professional, knowledgeable, and kind. He did a very nice job explaining our situation and we couldn’t have been happier with his work. Thank you!
Ryan Allan was extremely thorough. He explained how things work and what he was doing. Took time to show me and we discussed options! A very pleasant young man. Thanks from M. Foss.
Benny was fantastic! Very helpful and professional.
John McHenry did a wonderful job for us. He was very thorough with his inspection of both air conditioning and heating unit. We really appreciated all his hard work and will ask for him personally our next service call.
Jeremiah had the attitude of a “Brad Pitt” and performed work that of someone who was on the first day of their job. Made the customer feel guilty about their own AC unit. Yes, the unit is 13 years old. Yes it is not expected to be in perfect condition. But making the customer feel patronized isn’t the way to go.…
Salia did a great job on servicing my Furnace and HVAC verifying that both are in excellent shape. I was really pleased with his work, and for explaining everything to me about the maintaining the system.
Kevin serviced our HVAC system and was very efficient and knowledgeable. He took time to explain what he was doing and helped me mitigate a few future issues. Very good appointment.
Excellent work. I'm very impressed.
Marcus did an Excellent job! Thank you Marcus! Sincerely, Kelli Gorton
Evan was efficient, professional & thorough in his work.
Cameron gave ample notice that he was on his way. Friendly, professional and efficient.
Rigo the technician did a very proficient job. Excellent job Rigo!!
They were thorough and professional
Very professional, strongly recommend
My serviceman, Ashton, was so kind and respectful. He explained in great detail everything I needed to know. He also was dog friendly which made my experience much more relaxed. I am so very impressed with Milestone.
Very thorough. Love the quick and pleasant service!
Hugo did a great job with our hvac system, cleaning out our lines and having great customer service skills. Great tech to come out and work on your system.
Brennan was very professionalDaniel was phenomenal, informative and very professional.
Today Milestone did our heating maintenance check/up. Semja did an excellent job. He cleaned and checked the units inside and outside. He thoroughly explained what was done and what repair or improvements I might want to do to improve our insulation. We will consider doing it. Semja had a helper, I can’t remember…
Great service. Very knowledgeable. A very detailed repair. Great job.
Luis from Milestone came out to fix a clog in our HVAC. He was kind, knowledgeable, professional and he communicated the whole time. He provided an excellent repair in great time. Thank you Luis!
Thorough inspection!
Terrance was an absolute pleasure to have doing our annual systems check. Very professional and knowledgeable. He was able to articulate in layman's terms any issues and concerns he observed without any high pressure sales pushes for additional services. We were able to clearly discuss the options and come to a…
Professional technician happy with the biyearly maintenance
Dameon was the ultimate professional very knowledgeable and resolved all my concerns!
Great work consummate professional
Jose was friendly, efficient, and very thorough. Always great service from Milestone!
Zane was great...made me understand the problem and offered solutions!
James provided excellent service for my HVAC system! The Milestone twice a year check up is a great value for the money and helping my major systems last longer.
My tech was informative , knowledgeable willing to share info. Highly recommend him.
Will explain all the concerns with my heating system and made sure to stop and ask if I had any questions. I really appreciate everyone that I have dealt with at Milestone.
Lupe was prompt, professional, and I felt like he went the extra mile to check things beyond my initial issue-and with no upsell or addl charges. I will def be calling Milestone for any of my future issues.
Víctor Vincene completed the regular maintenance to my satisfaction.
Cameron was so nice and helpful answering some questions for me. Amazing visit and great friendly attitude.
A very nice young man, he figured out the condensation line issue that kept shutting down my A/C, when the temperatures have consistently been over 100 degrees. I really appreciate his dedication to correcting the problem that was overlooked previously. Milestone stands by their work. Many thanks!
Being a member is well worth the investment.
Amazing service and so fast! Thank you so much!!!
Charles was very polite and professional. He told me about other services that I did not know about. Did a very nice job with rebalancing the airflow. Would use him again.
High pressure sales tactics and lies. Tell you there are laws that prevent repairs and that systems must be replaced and that freon is $250 a pound??? A second and third option proved that nothing needed to be replaced and total repair and charge freon $260! Two separate appointments, 3 techs nothing but lies and…
Chris Hennig came to my house today for my bi-annual HVAC system maintenance. You can’t ask for better. He explains everything in a calm, polite and respectful manner. Being a Milestone Advantage member which I do pay monthly for, these maintenance visits are no charge and I also get an annual drain clean. All of…
My HVAC was Salvador He was very professional knowledgeable of what was going on and what needed to be done. He came in with all his supplies and equipment and got started right away. He did the job in half the time that I was told previously. He was very polite and honest awesome service.
Devor performed a great service for us and did not try to sell us an unnecessary parts or services.
I had them come out for the August duck cleaning special and they could have tried to sell me on stuff. However they were so honest and said my ducks were clean and did not need it. It is hard to find services who are honest and trustworthy, so therefore, I will continue to use them. I cannot say enough about…
Regular hvac maintenance. Always a great job by Milestone. Alex provided the video and explained work performed.
I’m paying for their Milestone Advantage Plan for nothing. Most recently I rearranged my day for a technician to come out and he never showed. I text to check on the status and they informed me he showed up in the window and waited for 15 minutes. LIES. No one rang the doorbell, called or text. Terrible customer service and technicians that lack integrity.
Good job!
Luis did a great job analy,ing the problem. Service went smoothly, quickly & efficiently! Great job!
Hassan and his team were awesome. They were professional, courteous, knowledgeable and respectful. They worked diligently to get the A/C system up and running. He explained everything before leaving. Asked if I had any questions and answered any that I did have.
Ty was was very professional and thorough. I highly recommend him and Milestone. Superior service.
Kevin was awesome and fixed a few problems
Quinn did a great job with our system. Would highly recommend!
Greg was excellent. He performed the semi-annual maintenance. He took pictures to show the condition of our AC. We are members of Milestone’s MAM program. It’s been worth every dollar. The price was covered by MAM.
He was great and very polite!
Rolando was effective and efficient. Excellent attitude! Good job!
Brennan Craft was absolutely excellent. So professional and friendly. His work was thorough. Plus he answered all my questions and showed me exactly what he did and why he did it.
Super job! Fast, efficient,
Had both A/C units serviced for the annual maintenance. Great work. Clayton went above and Beyond with helping me on a two minor issues that I needed help with. Thank you Clayton
They did a great job of diagnosing my AC unit, made the repair, explained the situation and left me in a better place!
Wonderful
He was very kind, explained everything clearly, and provided excellent service. I highly recommend 👍
Thomas Sparks did an excellent and professional job servicing my hvac units! He was efficient and thorough and kept me informed while suggesting ways to keep my hvac system running at peak efficiency! Job well done!
Proper maintenance of your AC can make the difference between replacing it every five years and every 15 years or even 20. Milestone has helped me keep my equipment at top performance and last longer than I expected. Thank you, Milestone!
Same day service. Good quality people. Equipment recommendations solutions
I recently had my HVAC system tuned up by Allen Taylor with Milestone and had a great experience. The technician arrived on time, was professional, and explained everything they were doing throughout the inspection. Allen thoroughly checked the entire system and made sure everything was running efficiently. I…
He actually told me and made me aware of the problem! He was very sweet and explained it to me so I could then relay the message to my parents!
My ac was not working good they helped me fix .we had some mis understanding but they handled it really well
Justin is the best technician in the DFW market!
Oluwaseyi came on time, Quickly assessed the problem with my air conditioner condensation line fix the problem quickly
Great service from Marcus!
Jose Arguets very professional and thorough. Good job!
Very professional electrical repair service by Nicholas.
Such a pleasure working with Allen. Very knowledgeable, friendly and explained everything well.
Routine maintenance. Friendly professional service. Covered all the areas carefully and thoroughly. Have me a good report on my system!
Excellent service, and advice. They went the extra mile to get our business and saving time and money.
A-+ service every time I’ve used Milestone!
Jose B did a thorough job and found / fixed a couple of items that weren't completed correctly from previous service appointments.
Bro was great
Evan was friendly and efficient!
Called Milestone for Air Imbalance and not cooling the 2 floor vaulted ceiling house. There appears 2 Milestone professionals . Yes they really are ! Took all the information required for assessment by listening carefully about all my concerns related to this. Explained clearly to me what they will be doing. Took…
Arturo Moreno did an excellent job repairing once again our new Air Conditioner. Sad to say we can’t give Milestone 5 stars because it amazes me we have had to have three repairs in three years to our still new air conditioner.
Milestone is incredibly lucky to have a team member like Arturo Moreno! He’s highly skilled, completely transparent, takes the time to educate customer and the absolute GOLD standard for customer service. After 5 days without air, he got my system running perfectly. Huge relief! Thanks, Arturo, for your outstanding service. ⭐️⭐️⭐️⭐️⭐️
Fernando provided great customer service and was was very knowledgeable.
Nicholas Palacios was very detailed in his findings. Appreciate Milestone’s emergency service to help remediate HVAC leaking.
Excellent company Justin was great
I had a medical emergency as soon as I opened the door I fell to the ground. Terrance offered to call 911, call a family member, reschedule. I told him no all i told him my husband would be home sh I rely from the grocery store. I got up and showed him where everything was and continued to check on me as soon as…
As always, great service from Milestone with Charles as my tech this time. I wouldn’t go with any HVAC company other than Milestone.
Quick and efficient!
Good and honest service
Personable andery straight forward with details and time needed. Great job and cleanup afterwards.
Just a checkup of the new system installed last year. The tech arrived promptly, was courteous and informative.
Always fabulous. Start to finish.
Cameron was a huge help to me on reviewing my hvac system. He was warm, friendly, and thorough in his evaluation of my system and laying out all of the options for servicing and maintenance. Milestone always does a great job; I’ve now relied on them for AC, plumbing, and garage door maintenance at my home and they…
Fernando was professional, informative, and thorough when completing the maintenance on my ac units.
Ryan was awesome!! Both times - LOL. Milestone never disappoints and the techs are always professional, patient, and polite.
EXCELLENT job!!! Very professional and thorough!
Clayton was very professional and answered all my concerns and questions. Did a great job of checking both my systems to make sure they are efficient.
Jesus did an excellent jod. Very professional and knowledgeable. Always above and beyond. From customer service over the phone to the technician coming to our house. You will always get more value for your money. Always providing tips to maintain your home to prevent unnecessary repairs. Milestone is the only one coming to our house.
Will was as thorough as you can be as a hvac technician. We’ve been having problems with the same hvac unit for our 2nd floor. Will finally found out the issues that we’ve been experiencing.
Excellent service and very courteous conversation. I appreciate that Gary was early and kind. He did his job with speed and efficiency; I would recommend Milestone for their service to anyone.
Great service technician, arrived quickly and did a great job fixing our ac issue. Explained everything before he did it. Pricing was great for the quality of work we received.
Great, prompt service!
Obed was punctual and was there when he said he would be. Was very informative and gave me the information that I needed.
Iram was a very perfessional technician. He explained each step of the process as he went along. Will definitely request him if additional services needed.
Allen was a tremendous help and is very knowledgeable. The service we received from this company is top-notch and I would recommend them to every single person who should ever ask.
Professional service!
John McHenry did my A/C & heating unit. John was Very knowledgeable of about the system. He replaced an air filter and checked everything out and did a great job!
Biannual HVAC PM. Tyler B. did a good job maintaining my AC and answered all my questions. Thanks
Alan was prompt and efficient in diagnosing and repairing the issue with our A\C. He took time to explain the issue, potential causes, and initiated steps to help us prevent it happening again. He is very personable and professional ! Matt came out later that day to follow up on Alan’s recommendations. He was…
Owen did a great job checking out our systems. He was friendly, thorough and knowledgeable. It may sound unusual to have a company known for electric work take care of our AC, but they do a great job and we are very pleased.
James is very thorough and professional. He took his time and communicated what he was doing. He takes pride of his work.
Great service!
Tre was great! He got the job done, gave me good advice, a reasonable quote, and was sweet to the pups. He also rescued us from one of those enormous bugs that was trying to get in the back door.
The seasonal tuneup completed. As always, painless way to keep our unit working.
Excellent service from Mario Gutierrez! Professional, responsive, and very helpful throughout the entire process. Really appreciate the great work and would definitely recommend.
Nicholas was very professional and courteous! He showed me the system and assured me that everything was running perfectly. I really appreciate his professionalism.
John did our HVAC tuneup and was very thorough and knowledgeable.
I have used Milestone for hvac, electrical and plumbing for years. I even have maintenance plans with them. In all this time I have only once had a technician not find additional repairs totaling $1000-$2500. I paid additional $530 that day and there coming to repair a filter tray for $2000. By the way, it’s a…
Great service as always from technician. Do feel time was wasted because person scheduling appt did not give basic info needed to have handy when tech arrived. Wasted tech and my time having to get info after tech arrived.
Ryan is the BEST of the BEST! When it comes to HVAC he is the most qualified technician. I particularly appreciate his calm demeanor and professionalism. He explains everything so clearly I can understand what is being done. Most times things technicians say go over my head and I end up confused. Ryan is very…
Wanted to leave a 5-star review to recognize the professionalism and expertise of Alan Sykes. Milestone always has the best people. Pricing is towards the upper end because of the service quality.
Milestone reps have always been kind, courteous and professional. Matt was no exception. He checked all our systems out, made a few recommendations and replaced a failing capacitor that was still under warranty. Thank you for everything!
Ryan was in-time, very professional, and extremely thorough & knowledgeable. We were very impressed, and will request him on future HVAC service calls.
Joseph Sanchez came out today to replace my refrigerator outlet. He was prompt, friendly, and very patient. I had multiple questions that took a lot of time and he never acted putout or short in anyway. He became a teacher and explained some things that need to be addressed in the future and also minor things I could do myself. He can come back anytime.
Farod was friendly and provided excellent service for my HVAC unit. Milestone is always awesome -- thanks for another great service visit!
Tech was Professional and knowledgeable in servicing my unit.
Was very courteous and did very professional job
Hugo was amazing! Worked quickly and was very friendly and professional.
Devor was such a pleasure to have in our home, he went above and beyond to meet our needs! We look forward to our next scheduled service! Great experience!!
Very professional!
Clayton did a phenomenal job for us today. He was thorough is checking all of our systems to make sure things were running properly! Very pleased with the service!
Mason carried out an annual HVAC check up. He was very competent — thorough, knowledgeable, professional, and courteous! He identified all the issues that I knew about and more. This was very helpful! I think the Milestone customer service program is really worth it!
Really helpful and professional
Milestone installed both our HVAC units and have been fantastic at standing behind their installation. This spring, one of our units and the usual homeowner checks did not reveal an obvious cause. We called Milestone to investigate and they were quick to respond. Florencio arrived right on time, was a consumate…
Mason is a true professional and a great communicator. You’ll enjoy having him for sure!
Great service as always! Technician Rolando was very thorough and explained everything that was done.
I always have a good experience with Milestone. The technician arrived on time and did an excellent job
My. Hiser. was very efficient doing for us the maintenance on oxcur furnace unit. He is very pleasant and professional to work with. He was a service rep for us 2years ago. Thank you for providing this excellent service.
Always top quality service that the customer can trust.
He did an awesome job diagnosing the issue with my system.. very professional.
Semi annual HVAC check, as always Milestone has the best technicians.
He came and re-fixed a leaky faucet in my kitchen. He was so polite and so nice thank you for sending Jesus. I would rate him a five
Mathew was great! Good catch and make sure you keep him!
This guy Zane is amazing he came out verified the problem and killed it, fixed it no issues the best
Great service, friendly and very thorough and knowledgeable!
Good service. Very knowledgeable
Ryan did a great job. Prompt, kept me informed all the way through. As always, Milestone did a great job!
Arturo was great. Very descriptive and attentive. Thank you, Arturo, for a job well done.
Billy was exceptional. He was very knowledgeable and was able to help me out in a short period of time. Thank you, Billy.
The best! Professional. Timely. Expert
Great service! Technician was great, service was quick, two thumbs up.
As usual. the technician Rolando Mojica was very courteous and professional. He explained several things to me in a way I could understand. It was a pleasure meeting him.
Matthew was highly efficient. His professional skills and personal interaction were exceptional.
Rolando was exceptionally effective and professional. Wish I could give him more than five stars!
Blair provided great customer service
We paid for a membership . Tech came out to check our A/C and Heater performance. He was on time and professional.
I really liked Anthony Trevino and I would like him to return to do our next maintenance. He was very nice
Way above and beyond the call ! He rocks! Thank you! I sincerely appreciate it
Brandon did a great job and was very thorough in explaining my options!
He was great, efficient, and easy to talk to
Professional Master Plumber helped me out. Very good explaining everything to me. Processed the transaction to be installed today. Had a Master Electrician on the job site the same day. Very good turnaround time. Job was completed in agreed time. Explained maintenance required of homeowner. I rate the job a 5+. Keep up the professional work.
Your technician Justyn Challis performed the winter check up on our furnace and AC unit. He was very friendly, very professional and thorough. We appreciate his work and time.
Excellent work and very knowledgeable. Took the time to explain the process clearly.
Excellent service! Will Menzies was very professional, on time and did a terrific job.
Semaj with Milestone did a great job with our regular maintenance. It is nice to see a familiar face and someone who remembers details. Thank you!!!
Appointment was easy to make. Cody showed up on time, Milestone gives a GPS map showing where their tech is. Friendly, plain language explanation of what was being done, some possibilities of what could be done in the future, a full written breakdown of everything. This was my annual maintenance and it was no charge for anything.
Ryan Allan was wonderful!, knowledgeable, friendly & I'll be asking for him when it's time for AC needs to be checked!
Mr Allan eas very prompt and friendly. He is definitely an asset to Milestone.
Fixed issue with my toilet in only about 30 min. Very professional and pleasant interaction.
John M was prompt, courteous, and knowledgable. He explained everything in detail and was very efficient.
Jose was courteous and efficient. He did a thorough job checking my HVAC system and completed the job in a reasonable amount of time. This was part of my Milestone Advantage contract.
William Mota, with Milestone, came to do a routine maintenance check on our HVAC system today to make sure everything was good to go for the upcoming winter season. William was professional, knowledgeable, and friendly. We will continue to do business with Milestone for our entire HVAC system.They have done a great…
Gary S. provided excellent customer service. He was detailed, provided a video of service he performed on my ac units as well as the items he recommended for updating related to my furnaces. I highly recommend him.
Terrific thermostat installation by Zaul of Milestone!
Nicholas was on time, thorough, professional and very pleasant to work with. He explained everything and made sure I understood. He is a definite keeper.
Milestone provides the best service
Oscar did a great job tuning my 2 furnaces. He noticed frayed wires that needed replacement. Great job!
Phillip Black with Milestone Electric came to my house because of a faulty electric outlet. He was friendly, knowledgeable, patient and best of all he was honest. He respected my home and took the time to answer all of my questions.
Anthony was awesome. Friendly and thorough!
Will was great, very friendly and knowledgeable about my system. Provided details about what he saw and recommends for the future. Would ask for him again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 259 | $27–$251 |
| HVAC system repair | 148 | $124–$818 |
| A/C system maintenance | 39 | $27–$483 |
| A/C system repair | 24 | $246–$998 |
| HVAC duct & vent cleaning | 9 | — |
| Heating system maintenance | 9 | $37–$278 |
| Install AC | 9 | — |
| HVAC duct & vent installation | 8 | — |
