Car repair and maintenance service · Cedar Rapids, IA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 50 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 78%
4.9★★★★★76 Google reviews · 16 photos
92%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Milex Complete Auto Care 4.9 out of 5 based on 76 reviews, with the owner responding to every comment. Customers frequently cite friendly staff, quick turnaround times, fair pricing, and clear communication regarding necessary repairs. Many appreciate the shop's honesty and lack of pressure when suggesting additional maintenance. However, a minority of low-star reviews allege dishonest billing practices, including charges for unperformed repairs or inflated costs for specific parts.
Google rating: 4.9 out of 5 from 76 reviews (92% five-star).
Reviews on this page: 76 Google reviews (65 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Oil Change Service serving Cedar Rapids, Iowa.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Milex Complete Auto CareOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Milex Complete Auto Care: 85/100 on this factor. Category median: 84.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Milex Complete Auto Care: 81/100 on this factor. Category median: 76.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Milex Complete Auto Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Milex Complete Auto Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Milex Complete Auto Care: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.9of 5
5 stars7092%
4 stars45%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
97%praise
Praise10997%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2444%
Reasonable2954%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2724%
Speed & response2421%
Quality & results1816%
Price & value1715%
Honesty & trust1211%
Communication87%
Would recommend65%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, fast and does an excellent job on any repairs or services needed done.”
“The crew at Milex were very pleasant to work with, delivered prompt service at a fair price, and informed me of additional maintenance recommendations…”
“Grant and is crew are total professionals, giving prompt and thorough service and great communication!”
“…Milex were very pleasant to work with, delivered prompt service at a fair price, and informed me of additional maintenance recommendations and diagno…”
“The team at Milex is awesome, they are quick and reliable, they do what you need, you can always count on them, I really appreciate”
“Great communication and always friendly 👏 My go to for many of my 7 cars”
“I would do business with this retailer again and would recommend them!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Milex Complete Auto Care for 7 kinds of job. Pick one to see what they paid and said.
Blake3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Incredible customer service, haven't been treated this well at any mechanic shop in quite sometime. Extremely knowledgeable, capable and honest. Came in with a difficult situation and they were able to remedy it clearly and concisely with little down time. Will continue to do business with Milex on Mt Vernon Road.
Great priceService not listed
Joe9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Friendly, fast and does an excellent job on any repairs or services needed done. Thank you!
Great priceBrakes
Gordon11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
No hassle, friendly. Tire is fine. Found a new auto shop. Thanks for everything. Gordon
Great price
DougLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Quick and efficient. Brought to light a couple of maintenance needs, which I will be addressing. Nice staff!
Reasonable priceOil change
chris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They listen to you, getting hard to find repair shops that do. Great communication and always friendly 👏 My go to for many of my 7 cars
Reasonable priceSteering & suspension repair
Jesse10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Went in for rear shocks, brakes and front struts and links. Great price. Quick service. Amazing staff.
Incredible customer service, haven't been treated this well at any mechanic shop in quite sometime. Extremely knowledgeable, capable and honest. Came in with a difficult situation and they were able to remedy it clearly and concisely with little down time. Will continue to do business with Milex on Mt Vernon Road.
Price assessment: Great price
Services: Service not listed
Response from the owner · a day ago
Hello, we're delighted to know that our team could assist you effectively and provide such a great experience. Thank you for choosing Milex Complete Auto Care on Mt Vernon Road. We can't wait to welcome you back!
Dion Grimm4 reviewsiTotal number of Google reviews Dion has written across all businesses on Google Maps, not just this one.
We appreciate your positive review! It's wonderful to know you were pleased with the prompt service and excellent work. We look forward to your next visit!
Joe knight9 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Friendly, fast and does an excellent job on any repairs or services needed done. Thank you!
Price assessment: Great price
Services: Brakes
Response from the owner · 5 days ago
Hi, thank you for your kind words! We're thrilled to hear you found our service friendly and fast. Our ASE-certified technicians take pride in delivering excellent repairs. We look forward to serving you again in the future!
Gordon Bena11 reviewsiTotal number of Google reviews Gordon has written across all businesses on Google Maps, not just this one.
No hassle, friendly. Tire is fine. Found a new auto shop. Thanks for everything. Gordon
Price assessment: Great price
Response from the owner · a week ago
Hi, we're so pleased to hear you had a positive experience with us. It's great to know your tire is fine and that you've found a new auto shop in us. We hope to see you again soon!
Doug WagnerLocal Guide · 11 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Quick and efficient. Brought to light a couple of maintenance needs, which I will be addressing. Nice staff!
Price assessment: Reasonable price
Services: Oil change
Response from the owner · a week ago
Hello, thank you for your feedback! We're glad our team could provide efficient service and assist with your maintenance needs. We look forward to serving you again!
chris martin4 reviewsiTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
They listen to you, getting hard to find repair shops that do. Great communication and always friendly 👏 My go to for many of my 7 cars
Price assessment: Reasonable price
Services: Steering & suspension repair
Response from the owner · a week ago
Hi, we're so pleased to hear that our communication and friendly service have made a positive impression. Thank you for choosing us for your vehicles. We look forward to your next visit!
Jesse Davis10 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Milex quoted me a price. The job took more time, than the quoted price. They didn't even charge me more because it took more time! Kudos to Milex. I would do business with this retailer again and would recommend them!
Price assessment: Great price
Services: Steering & suspension repair
Response from the owner · 2 weeks ago
Hi there, it's wonderful to hear that you were satisfied with our service and pricing. We appreciate your recommendation and can't wait to serve you again!
Cindy Lint10 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
They were very fast to make my appointment for me!
I had a new set of tires put on my jeep, and swapped out the sway bar adjusters!
Made quite a difference as far as driving and handling!
I would definitely go back to them and highly recommend their service!!
Thanks Guys!!!!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thanks for the glowing review! We're glad our team could assist you quickly and effectively with your Jeep. Your recommendation means a lot to us. We hope to see you again soon!
