Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Milex Complete Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Milex Complete Auto Care

Cedar Rapids, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.9★ from 76 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Milex Complete Auto Care is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Milex Complete Auto Care is better than 81% of oil change services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Milex Complete Auto Care is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Milex Complete Auto Care is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Milex Complete Auto Care is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Milex Complete Auto Care is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Milex Complete Auto Care for 7 kinds of job.

Milex Complete Auto Care for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Oil change”

DougLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

Quick and efficient. Brought to light a couple of maintenance needs, which I will be addressing. Nice staff!

Reasonable priceOil change
Jesse10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Went in for rear shocks, brakes and front struts and links. Great price. Quick service. Amazing staff.

Reasonable priceSteering & suspension repairBrakesOil change
Dariannne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The crew at Milex were very pleasant to work with, delivered prompt service at a fair price, and informed me of additional maintenance recommendations and diagnostics without making me feel pressured to get them done same-day. They even have the sweetest shop dog! I'll definitely be returning to them for my car's maintenance in the future!

Reasonable priceOil change
EmilyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Got me in last minute and took care of my car quick! Always friendly (second time here) and they have a sweet shop dog, Jake!

Reasonable priceOil change
MaksimLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service with reasonable price

Reasonable priceOil changeService not listed
DeeLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This is my shop! They maintain my 4Runners, and are taking excellent care of my new convertible toy. They work together so well. And are kind and very helpful. So glad to have place I can trust.

Great priceSteering & suspension repairBrakesBrake service & repair
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had my 100k service on my Mercedes, which involved several flushes (brake, radiator), an oil change and transmission fluid change. Grant and is crew are total professionals, giving prompt and thorough service and great communication! I would not take ANY of my vehicles anywhere else for service.

Great priceOil changeService not listed
Kalli2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I always have the best service! Never a bad experience.

Great priceBrakesBrake service & repairOil change
Cohen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I absolutely love Milex. I've been going to them for about 10-ish years now, and they have always been consistent with the quality of work they provide. They have never pressured me into a service, they're willing to work with my budget, and they do their best to get things covered by my warranty. I find their…

Reasonable priceExhaustElectricalBrakes
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast and efficient, was out in 25 min

Reasonable priceOil change
Breanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and the sweetest shop dog!

Reasonable priceOil change
valerie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always friendly and quick, reasonably priced. Nice to have them in the neighborhood on Mt. Vernon Rd.

Great priceAuto engine diagnosticOil change
MichelleLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My husband Evan took his Toyota Sienna van to get the oil changed for the first time. He liked the quick turn around time and the friendliness of the employees.

Oil change
emma1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great place! Gave a first time customer discount, and they have a sweet shop dog🥹 They were very understanding, friendly, and quick.

Great priceElectricalOil change
JLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very easy to work with knowledgeable

Reasonable priceOil change
Rane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great customer service, fast & efficient with a fair price

Great priceOil change
The6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Booked my Subaru to get it diagnosed for a serpentine belt issue, then I called two days prior to my appointment to add an oil change, which was not a problem then the day of service I asked if they could do a tire rotation, once again it was not a problem. Great customer service, will definitely be bringing our…

Great priceAuto engine diagnosticOil change
MichelleLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Amazing customer care & no hassles!

Reasonable priceOil change
CindiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Getting ripped off seems to be a norm with some mechanics so I wasn’t the happiest to try out Milex for the first time today thinking that would be the case. They got me in the same day I called and had already checked my car out within 30 minutes of dropping it off(I had planned to leave it for the day while at…

Great priceOil change
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Reasonable priceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change20—
Steering & suspension repair10—
Brakes9—
Auto engine diagnostic7—
Electrical4—
Exhaust4—
Brake service & repair4—

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