Mimo Grooming Studio - University Heights | Gabriel Feitosa
Pet groomer · San Diego, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 43%
4.8★★★★★338 Google reviews · 23 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Mimo Grooming Studio - University Heights | Gabriel Feitosa at a glance
Customers frequently praise the salon for skilled grooming, attentive staff, and a clean facility, noting that pets often appear well-styled and comfortable. However, recurring criticisms involve high pricing, inconsistent phone communication, and billing transparency issues. Some reviewers also reported instances of pet injury or dismissive responses to concerns, contrasting with the generally positive sentiment regarding the quality of cuts.
Google rating: 4.8 out of 5 from 338 reviews (94% five-star).
Reviews on this page: 338 Google reviews (281 with written comments, 129 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: October 20, 2026.
Service: Pet Groomer serving San Diego, California.
Data from Google, last updated October 25, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mimo Grooming Studio - University Heights | Gabriel Feitosa: 85/100 on this factor. Category median: 86.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mimo Grooming Studio - University Heights | Gabriel Feitosa: 80/100 on this factor. Category median: 82.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mimo Grooming Studio - University Heights | Gabriel Feitosa: 88/100 on this factor. Category median: 97.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mimo Grooming Studio - University Heights | Gabriel Feitosa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mimo Grooming Studio - University Heights | Gabriel Feitosa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mimo Grooming Studio - University Heights | Gabriel Feitosa: 37/100 on this factor. Category median: 56.D
37
Bar = this company · dark tick = category median.
Star ratings
338 Google reviews we collected
4.8of 5
5 stars31994%
4 stars31%
3 stars41%
2 stars10%
1 star113%
Praise vs complaints
Phrases our text analysis found in 281 written reviews
94%praise
Praise30594%
Complaints196%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1943%
Reasonable2455%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10532%
Quality & results8225%
Would recommend5417%
Price & value278%
Honesty & trust278%
Communication186%
Speed & response113%
What customers talk about
We read 281 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire staff at Mimo Pets was incredibly kind, patient, and understanding, even when I may have been a little overly obsessed with every detail (haha!”
“…after they responded to a concern in an unexpectedly dismissive and unprofessional way.…”
“Absolutely no judgment, just kindness and a wonderful experience.”
“the absolute worst customer service, and front desk service I have ever experienced from any business I have ever dealt with.”
“I highly recommend Mimo Grooming in University Heights!”
“Every visit is worth it — Snoop always comes out super cute.”
“If we couldn’t afford it we wouldn’t have bought a 7k dog, not would we drive from La Jolla to a grooming so expensive & far away.”
“d carefully, took the time to walk me through different options, and genuinely wanted to make sure I was comfortable and happy with the direction we w…”
“He listened carefully, took the time to walk me through different options, and genuinely wanted to make sure I was comfortable and happy with the dire…”
“They are very responsive, communicate well with us, and we feel so safe and assured that our baby will be taken care of and come back clean, refreshed…”
People customers mention
Logan15 reviews
Salon12 reviews
Natache9 reviews
Pomeranian8 reviews
Boutique8 reviews
Gabe6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mimo Grooming Studio - University Heights | Gabriel Feitosa for 8 kinds of job. Pick one to see what they paid and said.
MikeLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
If you're not already bringing your fur baby here for grooming then your doing it wrong!
valeryLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Mimo Grooming in University Heights! The salon is very nice, and the staff is wonderful. A special thank you to NAYANDIS —he was incredibly kind and patient with my dog throughout the grooming appointment. He also speaks Spanish, which made communication so much easier. If you’re looking for a…
Dog grooming
Lisandra7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Oh my goodness, they gave my baby girl Lua the celebrity treatment. When I tell you she looks PERFECT. I have no notes. I don’t think she’s ever had such a beautiful cut…as a hairstylist myself I have high standards for my baby girl! She’s a cocker spaniel and they gave her a gorgeous make over. They even dolled her…
MariaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Everyone there was courteous and knowledgable. This was my first time and I'll be going back.
Eden5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Absolutely amazing !!!! Best service!!! Both Gabe and Logan are so talented !!! 1000000/10!!! We love Pinky’s new look!!!
Great priceDog ear cleaningDog anal gland expressionDog grooming
Debra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I have been trusting Gabriel and his team with Gia for over 4 years and they never disappoint. She always looks amazing when I pick her up and I know they take great care of my fur baby while she is in their care. I highly recommend Gabriel’s Salons to anyone looking for a great experience for your precious fur…
Reasonable priceDog groomingDog full service grooming
My Australian Labradoodle is eight years old, and this was the first time I had ever had her hair cut! Needless to say, I was a little nervous. I knew she needed a little more style and a little less hair, but I didn't want anything too drastic.
Gabriel Feitosa was absolutely wonderful! He listened carefully, took the time to walk me through different options, and genuinely wanted to make sure I was comfortable and happy with the direction we were going. I really appreciated that he wasn't trying to do anything extreme, but instead focused on what would look beautiful and natural for her.
There's a reason Gabriel is considered one of the best in his field. The cut itself was absolutely beautiful! And the products they used, especially the deep conditioning treatment, left her coat feeling incredibly silky and soft. I honestly couldn't be happier with the results!
The entire staff at Mimo Pets was incredibly kind, patient, and understanding, even when I may have been a little overly obsessed with every detail (haha!). Absolutely no judgment, just kindness and a wonderful experience.
Thank you, Gabriel and the Mimo Pets team, for taking such great care of my girl! I couldn't recommend you more highly!
Price assessment: Reasonable price
Services: Dog grooming, Dog bathing and blow dry
Response from the owner · 4 days ago
Thank you immensely for sharing your heartwarming experience with us! 🐶 We're so pleased to have eased your nerves and delivered a beautiful and natural look for your Labradoodle. Gabriel and the whole team are here to ensure every visit leaves both you and your furry friend happy and content. We can't wait to welcome you back and share more wonderful moments together!
Teresa BlenggioMartinezLocal Guide · 20 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming
Response from the owner · 2 weeks ago
Thank you for your fantastic review! We're thrilled to hear you enjoyed our friendly staff and grooming services. We look forward to welcoming you back soon!
Andrea Arellano1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Andrea! We're thrilled to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!
Mike S.Local Guide · 11 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
If you're not already bringing your fur baby here for grooming then your doing it wrong!
Response from the owner · 2 weeks ago
Thank you so much for your glowing review! We're thrilled to hear that you and your fur baby enjoyed the grooming experience at our studio. We look forward to seeing you both again soon!
valery aranaLocal Guide · 12 reviewsiTotal number of Google reviews valery has written across all businesses on Google Maps, not just this one.
I highly recommend Mimo Grooming in University Heights! The salon is very nice, and the staff is wonderful. A special thank you to NAYANDIS —he was incredibly kind and patient with my dog throughout the grooming appointment. He also speaks Spanish, which made communication so much easier. If you’re looking for a groomer who speaks Spanish, I definitely recommend choosing him!
Blessing to all!!!
Services: Dog grooming
Response from the owner · 2 weeks ago
Thank you so much for your kind words and recommendation! We are thrilled to hear that you and your dog had a positive experience at our grooming studio. Our team, especially Nayandis, takes great pride in providing exceptional service to both pets and their owners. We're glad to make communication easier by offering services in Spanish. We look forward to welcoming you and your furry friend back in the future. Blessings to you too!
Lisandra Antonio7 reviewsiTotal number of Google reviews Lisandra has written across all businesses on Google Maps, not just this one.
Oh my goodness, they gave my baby girl Lua the celebrity treatment. When I tell you she looks PERFECT. I have no notes. I don’t think she’s ever had such a beautiful cut…as a hairstylist myself I have high standards for my baby girl! She’s a cocker spaniel and they gave her a gorgeous make over. They even dolled her up and added a little lua sticker tattoo on her bum. I will definitely be bringing her back to Mimo for her next spa day!
Response from the owner · 2 weeks ago
Thank you so much for your kind words! We are thrilled to hear that Lua loved her grooming experience with us. It was a pleasure giving her the celebrity treatment she deserves! We look forward to seeing you and Lua again for her next spa day. Have a wonderful day!
Maria DeSantisLocal Guide · 15 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Everyone there was courteous and knowledgable. This was my first time and I'll be going back.
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Response from the owner · 2 weeks ago
Thank you so much for your wonderful feedback! We're thrilled to hear that your first experience with us was pleasant and that you found our team courteous and knowledgeable. We look forward to welcoming you back soon!
Eden The Doll5 reviewsiTotal number of Google reviews Eden has written across all businesses on Google Maps, not just this one.
Absolutely amazing !!!! Best service!!! Both Gabe and Logan are so talented !!! 1000000/10!!! We love Pinky’s new look!!!
Price assessment: Great price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog flea and tick treatment, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! We're thrilled to hear that you and Pinky enjoyed the grooming experience. Both Gabe and Logan appreciate your kind words and are overjoyed to hear about the positive impact they made. We look forward to seeing you again soon!
Alexis Mackenzie7 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Peach loves Mimo! She has never felt more comfortable at a grooming salon :)
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! We're thrilled to hear that Peach feels comfortable and enjoys her time at Mimo Grooming Studio. We look forward to welcoming her back soon for more pampering sessions!
Debra Kimbrell2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
I have been trusting Gabriel and his team with Gia for over 4 years and they never disappoint. She always looks amazing when I pick her up and I know they take great care of my fur baby while she is in their care. I highly recommend Gabriel’s Salons to anyone looking for a great experience for your precious fur babies. I was drawn to Mimo because other salons were wanting to shave my baby’s hair rather than demat her; however, Natache assured me they had the experience and desire to keep Gia’s beautiful hair intact. She won me over on our first telephone conversation and I have never taken Gia anywhere since. Natache doesn’t just talk the talk, she walks the walk! Love her and the Mimo family!
Debra
