Experts Reviews · Company report
Mission Auto KC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty93−0.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Mission Auto KC

Leawood, KS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 553 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mission Auto KC is better than 82% of auto repair shops.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mission Auto KC is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mission Auto KC is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mission Auto KC is better than 86% of auto repair shops.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mission Auto KC is better than 93% of auto repair shops.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mission Auto KC is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Mission Auto KC for 8 kinds of job.

Mission Auto KC for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 67
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 24 Google reviews tagged “Air conditioning”

crazyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

I was looking for an automotive repair shop with integrity, and prompt service. I normally make repairs on my cars, but the repair that I needed on my 2014 Ford Fusion was more complex than I was able to handle. The shop is clean. The staff is friendly. The repair was a success since I drove it 400 miles today. The…

Reasonable priceAuto water leak repairElectricalAir conditioning
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m a long time customer…even before Holly and Jeremy and it’s always a good experience. It can sometimes be costly, but everything is costly in our world today. I’m fine with helping to support this local business, their employees and their overhead so they will be there when I need them. I like the repair warranty…

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Amanda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I went to a different shop to get my AC fixed and they told me it was going to be $2,000 but I brought my car to Mission Auto and they were able to fix the leak with a block off kit for less than half the other place.

Reasonable priceAir conditioning
DoReMiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I brought my 2008 Honda Accord to Mission Auto KC for an A/C issue and paid $253.38 after tax for their diagnostic service. They diagnosed the problem as a failed ECU and recommended ECU replacement, but they provided no written explanation, test results, or evidence to support that conclusion but simply told you to…

Customer photo from DoReMi's reviewCustomer photo from DoReMi's review
OverpricedAir conditioning
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mission Auto has helped with all three of our Honda vehicles over the years… great service, great price, fair and honest family owned business!

Great priceAuto brake repairBrakesAir conditioning
Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everything from appointment, drop off, assessment, and repair was well planned and well communicated. Once the diagnostic was complete, there were multiple options of repair presented. They were open to conversation surrounding which options to consider, presenting each with their benefit and providing no pressure…

Reasonable priceAir conditioning
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Loved my experience. They gave me answers to my car problem and even addressed other concerns they found without being pushy if I declined those services.

Reasonable priceSteering & suspension repairAir conditioning
Treiy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Needed diagnostic on heating and AC. They were very quick and upfront about necessary repairs. Were also candid about the methods to repair and feasibility of doing it myself vs needing to be done in a shop.

Air conditioning
Kiki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were very nice and had great service!

Reasonable priceAir conditioning
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Asked questions while dropping vehicle off to make sure they had everything correct. LOVE that they text you what they find and you can accept or decline and when your cars done with a price included in the text. You can also text them with questions. They answer questions in ways you can understand which is…

Auto battery replacementBatteryAir conditioning
KLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★

Update: Since it's been sold, it has gone downhill. Poor communication. Dropped off my car for a 9:30 appointment. I called 6 hours later and was told they hadn't even looked at it yet and were short staffed. I picked up my car after learning this and took it to a different locally owned business. My dad also…

A/C installation & repairAuto glass repairBattery− Punctuality− Professionalism
RichardLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They are very thorough and make sure that everything they do is done right. I have taken three of our vehicles to them, one which had to have a complete engine replacement. They have earned my trust.

Auto maintenanceAir conditioningAuto engine diagnostic
Josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Really nice people!!! Very easy to talk to and easy to explain what the problem was with my truck! Scheduled me right in a couple day’s later and fixed my truck the day I dropped it off! Great service!! Highly recommended

Air conditioning
AnthonyLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super friendly staff. Was in for AC recharge and out within no time.

Air conditioning
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeremy, Holly and staff was great to work with and now they are working on my wife’s car with engine problems. Great company and I highly recommend them!

Air conditioningGeneral repairs & maintenanceOil change
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This shop is honest. They don't try to up-sell you on repairs that are not truly needed. I love the fact they have a couple "loaner/courtesy" cars they allow you to use while working on your vehicle!! I highly recommend Mission Auto KC to everyone!

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Joni15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very nice and accommodating, excellent, quick service. Needed the AC fixed on my 2008 PT Cruiser and the AC now seems colder than when I bought car. Would recommend to anyone looking for service on their cars. Earlier “4” stars was a mistake. Should have been marked “5” stars. My BIG error

Air conditioning
davidLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great people nice vibe, good communication

Air conditioningSteering & suspension repairWheel alignment
DaltonLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great people, Amazing quality, and Great Pricing! They were also able to get my car in and out quicker than anyone close to me. I will continue to use them for all my work. Thanks!

A/C installation & repairAir conditioningEngine repair+ Quality+ Professionalism+ Value
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceAir conditioning
Mike4 years ago★★★★

Rating only, no written review.

Auto A/C rechargeAuto A/C replacementAir conditioning
Wendy5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementBattery+ Professionalism
Lance5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir conditioningElectrical+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 56%Overpriced 7%Not sure 3%

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