Auto repair shop · Leawood, KS · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty93−0.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 42%
4.8★★★★★553 Google reviews · 24 photos
92%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Mission Auto KC for transparent communication, including text-based estimates and photos of repairs, along with prompt service and friendly staff. Services range from oil changes and diagnostics to complex engine work. However, several low-star reviews cite significant discrepancies between quoted estimates and final bills, as well as concerns about diagnostic accuracy and pricing for minor repairs.
Google rating: 4.8 out of 5 from 553 reviews (92% five-star).
Reviews on this page: 553 Google reviews (414 with written comments, 9 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 23, 2026.
Service: Auto Repair Shop serving Leawood, Kansas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Mission Auto KCAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mission Auto KC: 82/100 on this factor. Category median: 87.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mission Auto KC: 77/100 on this factor. Category median: 83.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mission Auto KC: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mission Auto KC: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mission Auto KC: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mission Auto KC: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
553 Google reviews we collected
4.8of 5
5 stars51192%
4 stars173%
3 stars71%
2 stars71%
1 star112%
Praise vs complaints
Phrases our text analysis found in 414 written reviews
97%praise
Praise77197%
Complaints253%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price4034%
Reasonable6756%
Overpriced87%
Not sure43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16020%
Quality & results14218%
Price & value12115%
Speed & response11314%
Honesty & trust10814%
Would recommend8010%
Communication729%
What customers talk about
We read 414 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have a nice text based system that line items the work and costs before they start any work.”
“…ary ECU replacement, but the manager refused and responded in a very rude and dismissive manner.…”
“Just wanted to said this auto company is great they did great service 👏 to my car and I will recommend there service to my friends and family”
“Finding parts I paid mission auto to replace it and or repair where not fixed correct.”
“Really nice people and the work was done promptly and for a reasonable price.”
“But what else Would they over charge for !”
“This is my second visit and they have been nothing but outstanding and actually went there again for an unrelated problem and they promptly took care of it.”
“I was referred to these guys about 5 years ago & I have come to trust their diagnosis & workmanship enough to not worry about getting a 2nd opinion in…”
“Would recommend them to anyone but especially women.”
“If you bring your vehicle here for an A/C issue, I strongly recommend getting a second opinion.”
“They listen to me as I explain my issues & let me know my options up front (ie.”
People customers mention
Holly12 reviews
Jeremy10 reviews
Brian5 reviews
Honda4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mission Auto KC for 8 kinds of job. Pick one to see what they paid and said.
Christine6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Have been taking my truck here for a few years now. They are always up front about options and cost. They check everything even when I'm just getting my oil changed and aren't pushy in trying to sell me on something. I live about 5-10 minutes from the shop and they have even given me a ride home and back so I…
Chris10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I was referred to these guys about 5 years ago & I have come to trust their diagnosis & workmanship enough to not worry about getting a 2nd opinion in most cases.
They listen to me as I explain my issues & let me know my options up front (ie. what certain tests etc. will cost). They have a nice text based system…
General repairs & maintenance
GeoffreyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
My carolla is back on the road! Everything went really well! The communication between us to include pictures of what was being repaired to open honest transactions this was a really rare experience overall. Thanks!!
Sherry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This is my second visit and they have been nothing but outstanding and actually went there again for an unrelated problem and they promptly took care of it. Will be the only shop I will use from here on out
Great priceAuto water leak repair
Jeff6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I got a flat tire on my way to work & was able to drop off immediately at Mission Auto. They ended up doing all brand new tires, new brakes & a new battery for an awesome price. Fast service, super friendly & professional. Would highly recommend Mission Auto KC!
Valerie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Mission Auto fixed a leak on my car. When I had some oil consumption issues, they put color in the oil to double check that the leak was fixed. I believe that they stand behind their work.
Have been taking my truck here for a few years now. They are always up front about options and cost. They check everything even when I'm just getting my oil changed and aren't pushy in trying to sell me on something. I live about 5-10 minutes from the shop and they have even given me a ride home and back so I don't have to sit there for a long time. I trust them and they do great work. Would recommend them to anyone but especially women.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Brakes, Auto maintenance, Oil change
Chris Morton10 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I was referred to these guys about 5 years ago & I have come to trust their diagnosis & workmanship enough to not worry about getting a 2nd opinion in most cases.
They listen to me as I explain my issues & let me know my options up front (ie. what certain tests etc. will cost). They have a nice text based system that line items the work and costs before they start any work. They’re the only auto mechanic that has ever called me when the car was ready & told me it would cost less than what they initially told me.
I will continue to use Mission Auto for all my automotive needs.
Services: General repairs & maintenance
Geoffrey LindsayLocal Guide · 17 reviewsiTotal number of Google reviews Geoffrey has written across all businesses on Google Maps, not just this one.
My carolla is back on the road! Everything went really well! The communication between us to include pictures of what was being repaired to open honest transactions this was a really rare experience overall. Thanks!!
James Button4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
This is my second visit and they have been nothing but outstanding and actually went there again for an unrelated problem and they promptly took care of it. Will be the only shop I will use from here on out
Price assessment: Great price
Services: Auto water leak repair
Jeff Kouns6 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I got a flat tire on my way to work & was able to drop off immediately at Mission Auto. They ended up doing all brand new tires, new brakes & a new battery for an awesome price. Fast service, super friendly & professional. Would highly recommend Mission Auto KC!
Thank you so much for trusting us with your vehicle! We’re glad we could get you taken care of quickly and get you safely back on the road. We truly appreciate your kind words and recommendation, and we’re grateful to have you as a customer!
Valerie MAGNUSON4 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Mission Auto fixed a leak on my car. When I had some oil consumption issues, they put color in the oil to double check that the leak was fixed. I believe that they stand behind their work.
Price assessment: Reasonable price
Services: Auto maintenance
Services: Oil change
Response from the owner · 3 years ago
So nice of you to leave such a kind review! We value our customers and if we have a better solution we always share that information.
Tyrone Ramsey4 reviewsiTotal number of Google reviews Tyrone has written across all businesses on Google Maps, not just this one.
Just wanted to said this auto company is great they did great service 👏 to my car and I will recommend there service to my friends and family
Services: Exhaust
Response from the owner · 2 weeks ago
Thank you so much for the kind words! We’re so glad you had a great experience with our team and appreciate you trusting us with your vehicle. Your recommendation to friends and family means a lot to us!
