Experts Reviews · Company report
Mission Auto KC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty93−0.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Mission Auto KC

Leawood, KS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 553 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mission Auto KC is better than 82% of auto repair shops.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mission Auto KC is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mission Auto KC is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mission Auto KC is better than 86% of auto repair shops.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mission Auto KC is better than 93% of auto repair shops.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mission Auto KC is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Mission Auto KC for 8 kinds of job.

Mission Auto KC for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 102
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “Brakes” · showing 20

Christine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Have been taking my truck here for a few years now. They are always up front about options and cost. They check everything even when I'm just getting my oil changed and aren't pushy in trying to sell me on something. I live about 5-10 minutes from the shop and they have even given me a ride home and back so I…

Reasonable priceAir & cabin filter replacementBrakesAuto maintenance
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I got a flat tire on my way to work & was able to drop off immediately at Mission Auto. They ended up doing all brand new tires, new brakes & a new battery for an awesome price. Fast service, super friendly & professional. Would highly recommend Mission Auto KC!

Reasonable priceTire rotationsWheel alignmentBrakes
NickLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Mission Auto has worked on both my wife and I vehicles for years and have enjoyed every experience! From oil changes, to battery replacement, to check engine light diagnostics, they have handled it all! Very friendly, professional front desk staff, waiting room is comfortable, clean and welcoming! Request mechanic…

Great priceAir & cabin filter replacementAuto battery replacementGeneral repairs & maintenance
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m a long time customer…even before Holly and Jeremy and it’s always a good experience. It can sometimes be costly, but everything is costly in our world today. I’m fine with helping to support this local business, their employees and their overhead so they will be there when I need them. I like the repair warranty…

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
MarcLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Took my 2017 Fusion in for a rear brake job and a radiator flush and refill. Really nice people and the work was done promptly and for a reasonable price. I will be coming back with this car and our Kia van as well.

Reasonable priceBrakesService not listed
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent customer service-we were kept informed of time & cost of brake replacement. Will definitely use Mission Auto again

Reasonable priceAuto brake repairBrakes
Jonathan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They are good at with they do. Very professional

Reasonable priceBrakesGeneral repairs & maintenanceOil change
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mission Auto has helped with all three of our Honda vehicles over the years… great service, great price, fair and honest family owned business!

Great priceAuto brake repairBrakesAir conditioning
DKVG8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Trustworthy. Good communication. Thanks!

Not sureBrakesOil change
SarahLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very helpful staff. Reasonable prices. Highly recommend

Great priceGeneral repairs & maintenanceTire rotationsBrakes
Chloe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Everyone was amazing to work with! Great communication, personable staff, and overall my car drives amazing. I’m grateful to have Mission Auto Repair close to home and will refer them to anyone!

Reasonable priceGeneral repairs & maintenanceAuto brake repairBrakes
StevenLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I've used them before and their service is great and they do excellent work! Definitely will use them in the future!

BrakesElectricalGeneral repairs & maintenance
Deborah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very pleased with Rhyan. He was clear about what needed to be done & how much it would cost. Accommodating, fast service. Lots of return customers in the time I was there. This was my first time here and I will definitely be returning. Great experience.

Reasonable priceAir & cabin filter replacementBrakes
JimLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I couldn’t be happier with the quality of service provided by Jeremy, Holly, and their staff. Nobody relishes paying for auto repairs but when that time comes you want a good bang for your buck. This is the place to go. They stand behind their work.

Electrical repairSteering & suspension repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
ManaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They were wonderful, Holly, Brian thank you for getting my car back to me in the time you guys did. I appreciate everyone there. I have found my car doctors thank you guys so much.

Auto battery replacementBrakesElectrical
Kyle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was really impressed with how accommodating Mission Auto was when I took my vehicle in. They were extremely fast and easy to work with. They ultimately saved us around $700 compared to the quote I got from a dealership. I will definitely be using Mission auto for all my needs in the future.

Brakes
KLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★

Update: Since it's been sold, it has gone downhill. Poor communication. Dropped off my car for a 9:30 appointment. I called 6 hours later and was told they hadn't even looked at it yet and were short staffed. I picked up my car after learning this and took it to a different locally owned business. My dad also…

A/C installation & repairAuto glass repairBattery− Punctuality− Professionalism
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great mechanic

Brakes
Cassie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mission Auto saved me when my brakes went out. I am so thankful for their caring and helpful service. I'll be going back for all my repair and maintenance needs!

Brakes
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, affordable, friendly, professional service. Will be using these guys from now on!

Brakes

Show more brakes reviews (14 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 56%Overpriced 7%Not sure 3%

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