Auto repair shop · Berea, KY · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%82+21.4Value 15%99+15.1Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 68 mobile auto mechanicsiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★40 Google reviews · 11 photos
98%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick turnaround times, fair pricing, and clear communication regarding diagnoses and repair options. Services range from routine maintenance to complex engine and bearing replacements, often completed within twenty-four hours. One recurring criticism involves a customer who felt overcharged for a diagnostic that confirmed information they had already found independently.
Google rating: 4.9 out of 5 from 40 reviews (98% five-star).
Reviews on this page: 40 Google reviews (40 with written comments, 1 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 20, 2026.
Service: Mobile Auto Mechanic serving Berea, Kentucky.
Data from Google, last updated October 26, 2026.
Score profile vs other mobile auto mechanics
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Mitchell MotorworksMobile Auto Mechanics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Motorworks: 89/100 on this factor. Category median: 87.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Motorworks: 82/100 on this factor. Category median: 80.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Motorworks: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Motorworks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
4.9of 5
5 stars3998%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
98%praise
Praise8598%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1357%
Reasonable939%
Overpriced14%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1618%
Honesty & trust1618%
Staff & attitude1517%
Price & value1214%
Would recommend1214%
Quality & results1113%
Communication56%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“When I called, the team immediately assured me they would do everything possible to get me back on the road as soon as possible, even referring me to…”
“…get me back on the road as soon as possible, even referring me to a reliable towing company.…”
“When the repair unfortunately didn't solve the problem, they were honest and patient with me while I figured out my next steps.”
“Not only was Bradley efficient, professional and affordable, but the repair was done in record time to ensure my family member didn't have to reschedu…”
“I am incredibly grateful and highly recommend their services!”
“Once my engine was replaced, they thoroughly checked the rest of my car to ensure it was safe and reliable for my trip back.”
“Although my car required a new engine, Mitchell's handled all communication with my warranty company and took care of the paperwork—which was a huge r…”
People customers mention
Bradley3 reviews
Bradly3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mitchell Motorworks for 7 kinds of job. Pick one to see what they paid and said.
Amy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I can’t say enough great things about this auto repair shop. While visiting Berea, KY from out of state, my car broke down over the weekend. When I called, the team immediately assured me they would do everything possible to get me back on the road as soon as possible, even referring me to a reliable towing company.…
Joshua1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Quality and quick work. They got me in quickly due to an appointment cancellation and got my car back to me within 24 hours. I was having an engine misfire and they quickly diagnosed the problem, asked me how i wanted to proceed, and then fixed the issue. Pricing was also great.
Travis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Bradly did an amazing job on my car. He is fast and his work is impeccable. He is very fair on his pricing as well. He is now my go to for all mechanic work.
Hannah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had an amazing experience with Mitchell Motorworks during a very stressful situation with my car. They were able to take me in last minute, quickly diagnose the issue, and clearly explain my options. When the repair unfortunately didn't solve the problem, they were honest and patient with me while I figured out my…
Taylor5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I Had A 10 out of 10 experience at Mitchell's Motorworks. He changed my bearing quickly, now my car drives smooth again with no issues, would definitely recommend for your Auto Needs.
Reasonable price
Terry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mitchell Motorworks was able to get our Subaru Crosstrek in and repaired quickly. We were very happy with the quickness and quality of the service.
We will be back.
I can’t say enough great things about this auto repair shop. While visiting Berea, KY from out of state, my car broke down over the weekend. When I called, the team immediately assured me they would do everything possible to get me back on the road as soon as possible, even referring me to a reliable towing company. Although my car required a new engine, Mitchell's handled all communication with my warranty company and took care of the paperwork—which was a huge relief given I was located out of state from them. Once my engine was replaced, they thoroughly checked the rest of my car to ensure it was safe and reliable for my trip back. I am incredibly grateful and highly recommend their services!
Joshua Rhea (Josh)1 reviewiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Quality and quick work. They got me in quickly due to an appointment cancellation and got my car back to me within 24 hours. I was having an engine misfire and they quickly diagnosed the problem, asked me how i wanted to proceed, and then fixed the issue. Pricing was also great.
Price assessment: Reasonable price
Services: Auto engine diagnostic, Engine repair
Travis Clark3 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Bradly did an amazing job on my car. He is fast and his work is impeccable. He is very fair on his pricing as well. He is now my go to for all mechanic work.
Hannah Levesque5 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
I had an amazing experience with Mitchell Motorworks during a very stressful situation with my car. They were able to take me in last minute, quickly diagnose the issue, and clearly explain my options. When the repair unfortunately didn't solve the problem, they were honest and patient with me while I figured out my next steps.
I really appreciated how kind, understanding, and professional they were throughout the entire experience. It’s clear they genuinely care about their customers. Honestly, I just wish they were local to where I live! I would absolutely recommend Mitchell Motorworks.
Taylor Hendren5 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
I Had A 10 out of 10 experience at Mitchell's Motorworks. He changed my bearing quickly, now my car drives smooth again with no issues, would definitely recommend for your Auto Needs.
Price assessment: Reasonable price
Terry Wyatt1 reviewiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Mitchell Motorworks was able to get our Subaru Crosstrek in and repaired quickly. We were very happy with the quickness and quality of the service.
We will be back.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Terry! We really appreciate you trusting Mitchell Motorworks with your Subaru Crosstrek. We’re glad we could get you taken care of quickly and back on the road. We appreciate your business and look forward to helping you again in the future!
Deacons1 reviewiTotal number of Google reviews Deacons has written across all businesses on Google Maps, not just this one.
We had a member who’s vehicle needed a lot of work. After running diagnostics it was determined that repairs would be beyond value of the vehicle. Mr Mitchell promptly advised us of the situation and blessed the lady with no charge on the services performed.
God bless his hands.
We will be returning with other needs as they come.
Price assessment: Great price
Services: Auto engine diagnostic
Response from the owner · a month ago
Thank you so much for the kind words and for trusting Mitchell Motorworks with her vehicle. We always want to give people an honest assessment and help them make the decision that makes the most sense for their situation, even when that means recommending against repairs. We truly appreciate the opportunity to help and look forward to serving you and others in our community in the future. God bless!
Alice Jo CargoLocal Guide · 20 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Blew a rod. Identifie, took to car rental. Will broker something when we get hold of the title in Fl
Thank you Bradley👍👍
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Alice! I really appreciate the kind review and I am glad we could help you figure out what was going on with the vehicle. It was a pleasure working with you, and please don’t hesitate to reach out if we can help with anything in the future!
Lauren C3 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Bradley helped a family member of mine get his Ford F150 back on the road in a very quick pinch. Not only was Bradley efficient, professional and affordable, but the repair was done in record time to ensure my family member didn't have to reschedule any appointments. I highly recommend!!!
Price assessment: Great price
Services: Electrical repair
Response from the owner · a month ago
Thank you so much, Lauren! I really appreciate the kind words and recommendation. I’m glad we were able to get him back on the road quickly and keep his schedule on track. Thank you for trusting Mitchell Motorworks!
Bryan Quesinberry8 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Had my Lexus ES300h serviced here and Bradly was courteous and knowledgeable.
Price assessment: Great price
Services: Air & cabin filter replacement, Battery, Oil change
Response from the owner · a month ago
Thank you, Bryan! We really appreciate you trusting Mitchell Motorworks with your Lexus. Thank you for taking the time to leave us a review and for supporting our small business. We look forward to helping you again in the future!
