Auto repair shop · Vernon Hills, IL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%51+12.4Value 14%68+9.6Replies to reviews 7%61+4.3Momentum penalty0−10Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#217 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.9★★★★★145 Google reviews · 2 photos
94%five-star reviews
3.29★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Moberg's Automotive Repair 4.9 out of 5 based on 145 reviews, with the owner responding to 36 percent of feedback. Customers frequently cite honesty, fair pricing, and efficient service for repairs ranging from engine diagnostics to brake work. While most praise the shop's reliability and friendly staff, a few low-star reviews criticize communication skills and suggest that some repairs required repeated visits.
Google rating: 4.9 out of 5 from 145 reviews (94% five-star).
Reviews on this page: 145 Google reviews (114 with written comments).
Owner responses: the business replied to 36% of reviews.
Most recent review: September 15, 2026.
Service: Auto Repair Shop serving Vernon Hills, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: momentum.
Moberg's Automotive RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Moberg's Automotive Repair: 73/100 on this factor. Category median: 90.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Moberg's Automotive Repair: 51/100 on this factor. Category median: 87.C
51
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Moberg's Automotive Repair: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Moberg's Automotive Repair: 68/100 on this factor. Category median: 100.B
68
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Moberg's Automotive Repair: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Moberg's Automotive Repair: 61/100 on this factor. Category median: 61.B
61
Bar = this company · dark tick = category median.
Star ratings
145 Google reviews we collected
4.9of 5
5 stars13694%
4 stars64%
3 stars00%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 114 written reviews
98%praise
Praise23898%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
67%fair
Great price250%
Reasonable00%
Overpriced125%
Not sure125%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust6929%
Price & value4519%
Staff & attitude4318%
Quality & results3314%
Speed & response2510%
Would recommend177%
Communication104%
What customers talk about
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They work hard, are honest and reasonable with their prices.”
“Mike and Candi run a really tight ship, they are extremely fair and keep a perfect balance between cost and value.”
“They were kind and courteous my belt ripped off from a faulty installation at another business and got me taken care of even though they were busy.”
“Thank you Mobergs for your helpfulness and kindness to us.”
“They came highly recommended from another mechanic that I have trusted for years, and they did an excellent job.”
“Were able to diagnose a check engine light and fix the issue quickly.”
“I recommend Moberg's Automotive if you are looiking for a quality repair shop with good honest people.”
“They were quick, thorough, communicated very well and even saved me a lot of money.”
People customers mention
Mike12 reviews
Pete9 reviews
Mobergs7 reviews
Libertyville6 reviews
Candi4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Moberg's Automotive Repair for 7 kinds of job. Pick one to see what they paid and said.
Ttyler4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Revolving door for mechanics. Revolving door for comeback customers. Due to lack of communication skills.
Owner/Management has no concept on how to run business. Business lacks Opportunity and improvement for excelling Mechanics.
Businesses ran by impulse decisions, Foolishness,
Unprofessional manner.
“If the owner…
Jjohn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Sad!! And paid a Heavy price.
One that I would not wish on you folks or any other person.
Shameful
OverpricedService not listed
XXiaohu1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★
I have a Lexus gx470, which could not pass emission test because of air injection vacuum problems (p1442 & p1445). They charged me around $1600 to fix that. But just after three weeks, the problem comes back again, and I went back for reconfirmation. After check, they told me there’s other problems with the vehicle…
Not sureService not listed
TTimothyLocal Guide · 101 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
This place is known by many for good quality of service. I usually do not give five star reviews, but they stand by the work.
Update, since the take over of Mike and Candy, things are still top par.
SSteve6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Honest and reliable. Were able to diagnose a check engine light and fix the issue quickly.
CCraig3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great great service! I would give 10 stars if I could. We had an issue with our tire coming off the highway and stopped in and they helped us right away and got us back in the road. Wonderful people who treated us better than I would treat myself! Thank you Mobergs for your helpfulness and kindness to us. Definitely…
Revolving door for mechanics. Revolving door for comeback customers. Due to lack of communication skills.
Owner/Management has no concept on how to run business. Business lacks Opportunity and improvement for excelling Mechanics.
Businesses ran by impulse decisions, Foolishness,
Unprofessional manner.
“If the owner of the shop can’t explain why we’re replacing or fixing A vehicle and the 20-year-old kid has to come out and explain in depth detail to the customer”?!? I strongly believe they’re incapable Of performing task of owning and managing an automotive shop, Thank you.
Response from the owner · 4 months ago
Thank you for this review. Again this is a resource for true customers not former employee's trying to air their personal grievances.
J
john bobeng7 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
I have a Lexus gx470, which could not pass emission test because of air injection vacuum problems (p1442 & p1445). They charged me around $1600 to fix that. But just after three weeks, the problem comes back again, and I went back for reconfirmation. After check, they told me there’s other problems with the vehicle that is different from what they’ve fixed. I don’t trust them, so went to Quick Lane for reexamination, Quick Lane’s report shows the problem is still with the air injection vacuum with error codes p1442 & p1445! Moberg’s Auto just lied to me! They just do not want to take the responsibility! Not honest!
Price assessment: Not sure
Services: Service not listed
T
Timothy DempskiLocal Guide · 101 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
This place is known by many for good quality of service. I usually do not give five star reviews, but they stand by the work.
Update, since the take over of Mike and Candy, things are still top par.
S
Steve Levitz6 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Great great service! I would give 10 stars if I could. We had an issue with our tire coming off the highway and stopped in and they helped us right away and got us back in the road. Wonderful people who treated us better than I would treat myself! Thank you Mobergs for your helpfulness and kindness to us. Definitely check mobergs out if you need service on your vehicle!
Response from the owner · a year ago
Craig, thank you for the 5 stars and your kind words. We were glad we could get you back on the road safely. If you are ever back in town and need us, we are there for you. Best of luck to your kids as they start their college career!! Thank you again, Mike and Candi at Moberg's.
T
Terry TerryLocal Guide · 8 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Mobergs goes out of their way to make your car right. We brought them a big job on our sons car and they were able to fix the mechanical problem. They work hard, are honest and reasonable with their prices. My husband and I are very happy with the work they do. We highly recommend Mobergs.
J
John RevenaughLocal Guide · 211 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
