Analyzing 6,594,0446.6M ReviewsFor 18,29418.3K Experts

Experts Reviews · Company report
Modern Tire WH LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%16+1.1Momentum penalty57−4.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Modern Tire WH LLC

Hartford, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #159Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.8★ from 317 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Modern Tire WH LLC is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Modern Tire WH LLC is better than 84% of auto repair shops.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Modern Tire WH LLC is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Modern Tire WH LLC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Modern Tire WH LLC is better than 57% of auto repair shops.C
57
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Modern Tire WH LLC is better than 16% of auto repair shops.F
16

Reviews for your job

Customers hired Modern Tire WH LLC for 7 kinds of job.

Modern Tire WH LLC for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#118 / 121
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Tires”

RoksolanaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Do not fall into this trap, especially if you are a female needing your car repaired. They over promise, they smile at you and tell you they are going to give you a great deal and then they overcharge you by over $100.. Brian is especially sneaky. He tried to bond with me over being a single dad because I’m a…

Tires
Bobb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been interacting with the service team at modern tire for more than several years. Brian and Scott in the front office are intelligent and informative and always have a time to explain things. The Gentlemen, in the service bays Truly all this stuff. They always get the job done on time. They are neat and take…

Great priceTiresGeneral repairs & maintenanceEngine repair
LelandLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Modern Tire is my go-to for my auto servicing needs. Whether it's been dealing with a nail in a tire, a weird noise coming from my brakes, or AC that isn't working, they've been incredibly helpful. Brian and Scott are friendly and take the time to explain what's going on. Best of all, they've made suggestions…

Reasonable priceTiresBrakesAir conditioning
Trish5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian and Scott should have their own show. They're hilarious and good people!

Great priceTires
adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Modern tire is great. I trust them with all of my automobile needs

Reasonable priceTiresEngine repairBrakes
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

also performed 60K overall inspection as recommended by manufacturer

TiresGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
LeahLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

These guys are real life savers, they were able to plug a nail hole in my tire and get me back on the road to NY in under 10 minutes. Incredibly nice guys!

Tires
DanielleLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are from Texas on a road trip and had a slow leak in our tire and this establishment was very helpful at getting us in and out quickly. Bryan was extremely helpful and cordial. So thankful we happened upon them.

Tires
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Found Modern Tire when I had popped a tire while visiting West Hartford during the holidays. They were kind enough to stay open late to fix my car so I could get home to New York that night. Extremely friendly, helpful and capable team. Highly recommend for all auto needs!

Tires
OwenLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My experience at Modern Tire was EXCELLENT. The service time was very reasonable and I was accommodated upon walking in. All the staff was very nice and the owner was super personable with me, but also with every customer that walked in as I waited. I will not hesitate to come here again. If your looking for a…

Tires+ Punctuality+ Quality+ Professionalism
MachuLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

These a guys are great They make a tire is very nice so I can drive fast on highway without the worry about the go into guardrail will definitely use again

Tires+ Punctuality+ Quality+ Professionalism
Chris11 months ago★★★★★

Rating only, no written review.

Reasonable priceTires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 57%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance16—
Tires12—
Brakes10—
Oil change9—
Engine repair5—
Battery4—
Air conditioning2—

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