Carpet cleaning service · Houston, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%93+14.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 70 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★86 Google reviews · 16 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the business five stars based on eighty-six reviews, noting that the owner responds to most feedback. Customers describe services including rug cleaning, repair, alteration, and sales, highlighting professional care for antique and damaged items. Recurring themes include fair pricing, punctuality, and clear communication regarding assessments and timelines. No common criticisms are evident in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 86 reviews (99% five-star).
Reviews on this page: 86 Google reviews (79 with written comments, 3 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: September 2, 2026.
Service: Rug Cleaner serving Houston, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Mohsen Rugs & RestorationRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mohsen Rugs & Restoration: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mohsen Rugs & Restoration: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mohsen Rugs & Restoration: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mohsen Rugs & Restoration: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mohsen Rugs & Restoration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
86 Google reviews we collected
5.0of 5
5 stars8599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
100%praise
Praise153100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3925%
Would recommend2919%
Price & value2718%
Quality & results2516%
Honesty & trust149%
Speed & response138%
Communication64%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent shop with a friendly and knowledgeable owner.”
“Amazing service and friendly people definitely recommend Mohsen Rugs to anyone who needs anything done with their rugs, including wash and repair.”
“They offer a great selection of high-quality rugs at fair prices.”
“Mohsen did a really wonderful, thorough job of cleaning and fixing several spots on a rug that's probably 20 years old.”
“Mohsen and his team were incredibly welcoming, kind, and honest.”
“They were also super fast to pick up and drop off the rug.”
“Mohsen took the time to carefully assess each of my rugs, followed up with detailed recommendations for their care, and provided clear, upfront pricing.”
People customers mention
Persian7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mohsen Rugs & Restoration for 3 kinds of job. Pick one to see what they paid and said.
BBobbyLocal Guide · 88 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Amazing service and friendly people definitely recommend Mohsen Rugs to anyone who needs anything done with their rugs, including wash and repair. Very good prices too
Paid $450–500Great priceGeneral carpet cleaning
NNick6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
10/10 would recommend.
Had 3 large rugs to clean.
Mohsen offered a very fair price and did an incredible job.
Staff is very responsive, friendly, and honest.
Store also has an amazing inventory of rugs from all over the world. Would return if in search of a silk rug/tapestry.
Mr. Mohsen was very professional. The service was excellent and my rug a so fresh and has been repaired beautifully. My rug is over 100 yrs old and he treated it with kid gloves! Many thanks to him and his staff!
Price assessment: Reasonable price
Services: General carpet cleaning, Pet stain & odor removal, Service not listed
Response from the owner · 2 months ago
Thank you so much. Your satisfaction is our priority.
G
Georgia Christina9 reviewsiTotal number of Google reviews Georgia has written across all businesses on Google Maps, not just this one.
I came here for a rug alteration. Mohsen and his team were incredibly welcoming, kind, and honest. The quote was very fair and he did an immaculate job with the alteration. Highly recommend.
Response from the owner · 4 months ago
Thank you so much. Your satisfaction is our priority.
M
Muhammad MinhalLocal Guide · 33 reviewsiTotal number of Google reviews Muhammad has written across all businesses on Google Maps, not just this one.
Amazing service and friendly people definitely recommend Mohsen Rugs to anyone who needs anything done with their rugs, including wash and repair. Very good prices too
Price assessment: Great price
Price: $450–500
Services: General carpet cleaning
N
Nick6 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
10/10 would recommend.
Had 3 large rugs to clean.
Mohsen offered a very fair price and did an incredible job.
Staff is very responsive, friendly, and honest.
Store also has an amazing inventory of rugs from all over the world. Would return if in search of a silk rug/tapestry.
Price assessment: Great price
Price: $500+
Services: General carpet cleaning
Response from the owner · 5 months ago
Thank you so much. Your satisfaction is our priority.
C
colin gatwood13 reviewsiTotal number of Google reviews colin has written across all businesses on Google Maps, not just this one.
Mohsen cleaned and repaired two of our Persian rugs. He did a wonderful job. I am going to take more of my rugs to him very soon. If you are thinking of buying some Persian rugs, go see him. If you are not thinking of buying some Persian rugs, go see him.
Response from the owner · 6 months ago
Thank you so much. Your satisfaction is our priority.
N
Neda Mousavi8 reviewsiTotal number of Google reviews Neda has written across all businesses on Google Maps, not just this one.
Excellent service. Mohsen took the time to carefully assess each of my rugs, followed up with detailed recommendations for their care, and provided clear, upfront pricing. I’m glad I found them. .
Price assessment: Reasonable price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 9 months ago
Thank you so much. Your satisfaction is our priority.
