Analyzing 8,608,4088.6M ReviewsFor 24,50624.5K Experts

Experts Reviews · Company report
Mohsen Rugs & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%93+14.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Mohsen Rugs & Restoration

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 86 Google reviews

📞 Call (832) 335-4097Request a call backWebsite ↗

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mohsen Rugs & Restoration is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mohsen Rugs & Restoration is better than 98% of rug cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mohsen Rugs & Restoration is better than 99% of rug cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mohsen Rugs & Restoration is better than 93% of rug cleaning.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mohsen Rugs & Restoration is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mohsen Rugs & Restoration is better than —% of rug cleaning.–
—

Reviews for your job

Customers hired Mohsen Rugs & Restoration for 3 kinds of job.

Mohsen Rugs & Restoration for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Pet stain & odor removal”

Courtney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mr. Mohsen was very professional. The service was excellent and my rug a so fresh and has been repaired beautifully. My rug is over 100 yrs old and he treated it with kid gloves! Many thanks to him and his staff!

Reasonable priceGeneral carpet cleaningPet stain & odor removalService not listed
Neda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service. Mohsen took the time to carefully assess each of my rugs, followed up with detailed recommendations for their care, and provided clear, upfront pricing. I’m glad I found them. .

Reasonable priceGeneral carpet cleaningPet stain & odor removal
mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rugs look great ! I thought it was ruined from pet stains and my DYI attempt to clean the stains myself. Was going to discard the Chinese Oriental rug but decided to try and see if it could be saved. They did a great job. Rug is beautiful again. Very pleased with the service. Mary

Reasonable pricePet stain & odor removalArea rug cleaning
abraham9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional hand made repair and cleaning, fair price for selling Persian rugs, expert and good adviser for handling and rug business

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Carmen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent utmost quality service. My rugs look better than ever!! Mohsen and his staff are so helpful, friendly, knowledgeable and prompt. They did a truly excellent job, I will be back in the future. If you need any rug cleaning or repair service, he is your guy. Mohsen has foremost knowledge and expertise in the…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning6$132–$290
Pet stain & odor removal5$139–$377
Area rug cleaning3$139–$447

Compare with

Texas Unlimited Cleaning Services logoTexas Unlimited Cleaning ServicesExperts Score 100Houston · 5.00★Ashly Rug Cleaners logoAshly Rug CleanersExperts Score 98Houston · 4.98★Scott's Carpet Care logoScott's Carpet CareExperts Score 96Houston · 4.98★