House cleaning service · Denver, CO · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%81+11.5Replies to reviews 7%51+3.6Craft & service penalty71−2.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 17%
4.8★★★★★1,477 Google reviews · 24 photos
93%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
$384typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Molly Maid of Aurora and Southeast Denver at a glance
Google reviewers rate Molly Maid of Aurora and Southeast Denver 4.8 out of 5 based on 1477 reviews, with the owner responding to 75% of them. Customers frequently praise the thoroughness, attention to detail, and friendly professionalism of the cleaning crews, noting that the company accommodates specific requests and offers flexible payment options. However, lower-rated reviews highlight recurring issues with pricing discrepancies, where final bills exceeded initial quotes, and complaints that specific requested areas were skipped or inadequately cleaned during move-in or deep cleaning services.
Google rating: 4.8 out of 5 from 1,477 reviews (93% five-star).
Reviews on this page: 1,477 Google reviews (1,257 with written comments, 44 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 26, 2026.
Service: Apartment Cleaning Service serving Denver, Colorado.
Data from Google, last updated October 27, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Aurora and Southeast Denver: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Aurora and Southeast Denver: 83/100 on this factor. Category median: 94.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Aurora and Southeast Denver: 71/100 on this factor. Category median: 95.B
71
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Aurora and Southeast Denver: 81/100 on this factor. Category median: 100.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Aurora and Southeast Denver: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Aurora and Southeast Denver: 51/100 on this factor. Category median: 74.C
51
Bar = this company · dark tick = category median.
Star ratings
1,477 Google reviews we collected
4.8of 5
5 stars1,37093%
4 stars393%
3 stars60%
2 stars111%
1 star513%
Praise vs complaints
Phrases our text analysis found in 1,257 written reviews
97%praise
Praise1,82897%
Complaints623%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price5221%
Reasonable16767%
Overpriced114%
Not sure187%
$384+42% vs typical apartment cleaning services
Middle half of what 176 customers paid ($227–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results75140%
Staff & attitude42823%
Would recommend25513%
Speed & response25213%
Price & value1005%
Communication583%
Honesty & trust462%
What customers talk about
We read 1,257 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their pricing is really good and their attention to detail is second to none!”
“Did they think we wouldn’t use the full closet and notice they were not thorough?”
“Their attention to detail, professionalism, and dedication to delivering a truly exceptional cleaning experience are on an entirely different level.”
“It was pretty unprofessional to give us the cold shoulder for all that time.”
“Maria y Paula did an outstanding job highly recommended will definitely use there services again thank you guys”
“I would have given them 5 stars if not for the management of the company which put a huge damper on the entire process and is why I will not recommend…”
“Both were professional, punctual, focused on exactly what I asked for, and incredibly thorough.”
“She said she would refund me $150 since the 3rd person never showed up.”
“The first clean can be pricey but worth it in the long run to get to the usual monthly rate and keep the house looking fantastic.”
“Lesson learned not all maid services are as good as my mom’s old company, these people do not take pride in their work and way overcharge.”
“Management/Ownership personnel are highly skilled in communicating with clients and solving problems if they should happen.”
“They went above and beyond in ways that genuinely exceeded my expectations.”
People customers mention
Maids117 reviews
Maria31 reviews
Karina28 reviews
Digna24 reviews
Rosa23 reviews
Martha22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of Aurora and Southeast Denver for 7 kinds of job. Pick one to see what they paid and said.
Barbara3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I've used their service for many years. Only once did I find they did not clean something only because they forgot to look behind a door. They work with you about payments. My checking account had been compromised and I had to renegotiate payments. They are friendly and courteous, outstanding.
Brenda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Maria and Paula did a fabulous job cleaning our house for the first time today! Thank you so much!
Paid $500+Reasonable priceStandard cleaning
eva1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Amazing work! Worked fast and diligently. Very friendly and attention to detail!! These ladies do a wonderful job! Very efficient too!
Paid $500+Reasonable priceStandard cleaning
dao6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Martha and Elizabeth worked with me today to do a deep clean of our home. They did a beautiful job! They were very accommodating and followed instructions very well. Our home looks new after their cleaning.
Paid $250–300Standard cleaning
Lisa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Inez and Naibi did a wonderful job! They were thorough and so kind. I hope we get them each time!
Paid $350–400Reasonable priceStandard cleaning
AnnalieseLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
I hired this service to clean a bathroom and kitchen that was dirty upon moving in. Unfortunately they cleaned things that did not need to be cleaned like mopping and baseboards and left things very dirty that I wanted clean like the cupboards and drawers. They did clean the stove and bathtub like I wished but for…
There is no better cleaning service that Molly Maids in the Denver area. Their pricing is really good and their attention to detail is second to none!
Price assessment: Great price
Services: Standard cleaning
Response from the owner · 17 hours ago
We’re thrilled to hear you’ve had such a positive experience with our team at Molly Maid of Aurora and Southeast Denver. Thank you for the wonderful feedback on both our pricing and the attention to detail you’ve noticed. We truly appreciate your recommendation and look forward to helping keep your home sparkling in the future!
Alina Mihelin5 reviewsiTotal number of Google reviews Alina has written across all businesses on Google Maps, not just this one.
Would absolutely not recommend. We hired Molly Maid for a move-in cleaning (no furniture in the house to have to work around!). This included (as per discussion with Molly Maid from THEIR checklist) all of our cabinets, inside and outside, closets, all surfaces and floors, etc). We figured this was an easy/straightforward job for them - clearly we were wrong. They wanted to “appear” that they cleaned the space. The outside of cabinets were wiped and floors were vacuumed. But once we moved in (3 days after the cleaning), we began to notice a LOT that was “missed”. Closets were only cleaned if the shelves were visible. The highest and lowest shelves and floors of closets were filthy. Did they think we wouldn’t use the full closet and notice they were not thorough? Only some cabinets were cleaned on the inside (which prompted us to rewipe EVERY CABINET). Behind and under the toilet was filthy. There was hair left in every sink of the house. Over a week after moving into the house, we’re still cleaning everything that Molly Maid missed. And the total was over $600 - the team had even called me during the cleaning to approve an extra hour to make it a grand total of a 5 hour clean. For what?!? What took 5 hours when so many areas are still filthy? I did speak to the company on the phone directly to provide this feedback and they offered for the team to come back which although I can appreciate, it’s absolutely ridiculous that the team cannot get it right the first time. We had booked MM specifically on the day we did because we had so many other appointments and couldn’t accommodate them coming back. It should not take multiple trips to do what was originally discussed. If the crew is not capable of completing the work in one day, that needs to be discussed and approved beforehand. Not sure where all these great reviews came from - perhaps we had a lazy cleaning crew? We will not be using Molly Maid ever again and recommend that others think twice before booking.
Price assessment: Overpriced
Price: $500+
Services: Moving-related cleaning
Response from the owner · 17 hours ago
Hi Alina, we sincerely apologize that your move-in cleaning did not meet your expectations. We understand how frustrating it must have been to discover these missed areas after moving into your home, especially when you trusted us to prepare the space for you. This is not the experience we want any of our customers to have, and we appreciate you taking the time to share your feedback with us. While we understand that returning to address the missed areas may not have been convenient for your schedule, we would still welcome the opportunity to make things right. Your satisfaction matters to us, and we would appreciate the chance to speak with you directly to discuss your concerns and find a resolution. We are truly sorry we fell short of your expectations and hope you will give us the opportunity to address this properly.
River1 reviewiTotal number of Google reviews River has written across all businesses on Google Maps, not just this one.
Amazing work by Karina and Gloria!!! You could practically eat off of my floors and they are the sweetest!!
Response from the owner · 4 days ago
It is fantastic to hear that everything looks spotless after your visit. Thank you for sharing such kind words about our team members and your sparkling floors at Molly Maid of Aurora and Southeast Denver. We’re grateful for your feedback and would love to welcome you back next time you need a thorough clean!
Barbara Youngberg3 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
I've used their service for many years. Only once did I find they did not clean something only because they forgot to look behind a door. They work with you about payments. My checking account had been compromised and I had to renegotiate payments. They are friendly and courteous, outstanding.
Price assessment: Reasonable price
Price: $50–100
Positive: Responsiveness
Services: Standard cleaning
Services: Standard cleaning
Response from the owner · 4 years ago
Barb thank you so much. We have loved having your business for so many years and many more. Thank you again.
Brenda Guertner2 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Maria and Paula did a fabulous job cleaning our house for the first time today! Thank you so much!
Price assessment: Reasonable price
Price: $500+
Services: Standard cleaning
Response from the owner · a week ago
It is fantastic to hear how pleased you were with your first cleaning, Brenda. Thank you for sharing such positive feedback and for choosing Molly Maid of Aurora and Southeast Denver. We're glad Maria and Paula delivered results that left you so happy, and we'd love to help keep your home sparkling in the future!
dylan genuario2 reviewsiTotal number of Google reviews dylan has written across all businesses on Google Maps, not just this one.
They did a great job! Can't wait to have them come again.
Price assessment: Not sure
Services: Standard cleaning
Response from the owner · a week ago
It is great to hear you were so pleased with the work! Thank you for your feedback and for choosing Molly Maid of Aurora and Southeast Denver. We look forward to making your next visit just as positive.
Andrew Cummings9 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Laura and Lorena did a fantastic cleaning of our home. Would highly recommend.
Price assessment: Great price
Price: $200–250
Services: Standard cleaning
Response from the owner · a month ago
It is wonderful to hear that you were so pleased with the cleaning of your home. Thank you for your thoughtful recommendation and for choosing Molly Maid of Aurora and Southeast Denver. We hope to welcome you back whenever you need our services again!
eva luna1 reviewiTotal number of Google reviews eva has written across all businesses on Google Maps, not just this one.
Amazing work! Worked fast and diligently. Very friendly and attention to detail!! These ladies do a wonderful job! Very efficient too!
Price assessment: Reasonable price
Price: $500+
Services: Standard cleaning
Response from the owner · 8 months ago
Thank you so much, Eva, for your wonderful review! We're thrilled to hear that you appreciated our team's hard work, friendliness, and attention to detail. Your satisfaction means a lot to us, and we look forward to keeping your home sparkling clean in the future!
James Tindall13 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Karins C and and Gloria are awesome house cleaners. They do detailed cleaning that meets my wife's expectations "and she sets a high bar". As long as we get these two ladies to clean our house we will continue to use Molly Maid.
Response from the owner · a week ago
It is wonderful to hear how much you value the detailed work of our team members. We’re so glad their thorough approach continues to impress and meet even the highest expectations. Thank you for trusting Molly Maid of Aurora and Southeast Denver with your home, and for sharing such thoughtful feedback. We look forward to providing the same level of care on every visit!
Dru Wooldridge1 reviewiTotal number of Google reviews Dru has written across all businesses on Google Maps, not just this one.
I cannot say enough amazing things about Ines and Keily! Their attention to detail, professionalism, and dedication to delivering a truly exceptional cleaning experience are on an entirely different level.
I’ve had my house cleaned before, but Ines and Keily set a completely new standard. Every room was absolutely spotless, every detail was thoughtfully addressed, and the entire house looked and felt incredible. They didn’t just clean our home — they made it feel brand new.
What impressed me most was the pride they clearly take in their work. They went above and beyond in ways that genuinely exceeded my expectations. It’s rare to find people who care this much about the quality of their work, and it absolutely shows.
If you’re fortunate enough to have Ines and Keily clean your home, you are in phenomenal hands. They deserve every bit of recognition they receive. I would recommend them without hesitation. Truly outstanding service, and easily a 10/10 experience!
Price assessment: Great price
Price: $100–150
Services: Standard cleaning
Response from the owner · a week ago
It means a lot to read such a thoughtful review of your experience with us. We’re truly grateful for your recommendation and for the trust you placed in our team. Thank you for sharing how much you valued their attention to detail and the care put into every aspect of your home cleaning. We’re thrilled that your home felt refreshed and that the results exceeded your expectations. We look forward to welcoming you back to Molly Maid of Aurora and Southeast Denver whenever you need us!
