House cleaning service · Denver, CO · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty83−1.7Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 13%
4.8★★★★★649 Google reviews · 24 photos
90%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
39%reviews answered by the owner
$183typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Molly Maid of Denver West 4.8 out of 5 based on 649 reviews, with the owner responding to 39% of them. Customers frequently praise the company for punctuality, clear communication, thorough cleaning, and fair pricing, often noting the reliability of consistent cleaning teams. However, lower-rated reviews criticize inconsistent service quality, incomplete deep cleaning tasks, and billing discrepancies, with some reporting property damage or aggressive follow-up calls.
Google rating: 4.8 out of 5 from 649 reviews (90% five-star).
Reviews on this page: 649 Google reviews (440 with written comments, 6 with photos).
Owner responses: the business replied to 39% of reviews.
Most recent review: October 27, 2026.
Service: Apartment Cleaning Service serving Denver, Colorado.
Data from Google, last updated October 27, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Molly Maid of Denver WestApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Denver West: 79/100 on this factor. Category median: 95.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Denver West: 72/100 on this factor. Category median: 94.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Denver West: 83/100 on this factor. Category median: 95.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Denver West: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Denver West: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Denver West: 43/100 on this factor. Category median: 74.C
43
Bar = this company · dark tick = category median.
Star ratings
649 Google reviews we collected
4.8of 5
5 stars58390%
4 stars355%
3 stars30%
2 stars81%
1 star203%
Praise vs complaints
Phrases our text analysis found in 440 written reviews
95%praise
Praise61395%
Complaints325%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2123%
Reasonable6166%
Overpriced22%
Not sure89%
$183-32% vs typical apartment cleaning services
Middle half of what 72 customers paid ($132–$321) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results25239%
Staff & attitude12319%
Speed & response11918%
Would recommend6710%
Price & value345%
Honesty & trust335%
Communication173%
What customers talk about
We read 440 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team is friendly, trustworthy, professional, and very thorough with their cleaning.”
“Very poor quality of cleaning and didn’t do a lot of the stuff I had requested They also lied about how long we they were here cleaning and charged…”
“I recently broke my shoulder, playing roller hockey with my kiddos, and my mother was kind enough to acquire the services of this wonderful team!”
“Women paid attention to detail and were efficient and very organized.”
“Highly recommend if you're looking for some regular cleaning, the office staff is also very helpful anytime we call in, they make scheduling a breeze.”
“” So shocking and rude and would never use or recommend this company to anyone.”
“They are consistent easy and flexible to communicate with and do a great job for a great price.”
“Molly maid intentionally overcharged us for a 3 hour cleaning.”
“They are reliable, dependable, and have great communication.”
“They were timely, very communicative, and did a thorough job!”
People customers mention
Maids49 reviews
Nancy10 reviews
Vanessa8 reviews
Carmen8 reviews
Esther6 reviews
Patricia5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of Denver West for 6 kinds of job. Pick one to see what they paid and said.
Sara5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 hours ago★★★★★
The team is friendly, trustworthy, professional, and very thorough with their cleaning. I look forward to seeing them every time! Wonderful people! Thank you! SB
MarthaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Pleased with the work. Women paid attention to detail and were efficient and very organized.
WhereLocal Guide · 106 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Paid hundreds of dollars for a move out cleaning and received this unacceptable result. Looks like the team did anything but clean while they were there.
Paid $350–400Moving-related cleaning
SkincareLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
We have had excellent service with our Molly Maids for 15 years. Cleaning is always thorough and thoughtful. Highly recommend!
Paid $100–150Reasonable priceStandard cleaning
TrudyLocal Guide · 136 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I ran out of time while I was trying to move, so I booked with Molly Maid for a deep clean/move out service, and it worked out very well. They had quick availability and were easy to communicate with.
Nicholas4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Molly Maid always does such a wonderful job, especially my usual team, Maria and Sofia. I can't overstate the peace of mind I get from knowing they're cleaning my apartment every week. I highly recommend their services.
The team is friendly, trustworthy, professional, and very thorough with their cleaning. I look forward to seeing them every time! Wonderful people! Thank you! SB
Price assessment: Great price
Price: $100–150
Services: Standard cleaning, General housekeeping
Response from the owner · 6 months ago
Hearing that you look forward to seeing the team made our day, Sara! We’re glad you feel comfortable having us in your home and that the visits are positive for you. We're proud to be your go-to home cleaning professionals!
Molly Maid of Denver West
Raina PalmatierLocal Guide · 22 reviewsiTotal number of Google reviews Raina has written across all businesses on Google Maps, not just this one.
Pleased with the work. Women paid attention to detail and were efficient and very organized.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · 7 months ago
We love hearing that our team's thorough approach left a positive impression, Martha. Thanks for trusting us to truly care for your home!
Molly Maid of Denver West
Where in the world is MeeshLocal Guide · 106 reviewsiTotal number of Google reviews Where has written across all businesses on Google Maps, not just this one.
Paid hundreds of dollars for a move out cleaning and received this unacceptable result. Looks like the team did anything but clean while they were there.
Price: $350–400
Services: Moving-related cleaning
Response from the owner · Edited 22 hours ago
You’re right, and we’re sorry. Your move-out cleaning didn’t meet our standards, and you deserved much better. Since the new tenant had already moved in and we couldn’t return for a reclean, our team worked with you directly and issued a full refund. We appreciate you bringing this to our attention, and we’re using it to make sure our teams deliver the quality every customer should expect.
Molly Maid of Denver West
Jennifer Thelen3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Molly Maids did an exceptional first cleaning! They were timely, very communicative, and did a thorough job! Thank you!
Services: Standard cleaning
Response from the owner · 2 weeks ago
What a great first cleaning, Jennifer! We love hearing the team showed up on time, kept you in the loop, and left your home thoroughly cared for. From here on out, we hope every visit feels just as worry free and top notch. Thanks for the review!
Molly Maid of Denver West
Skincare Solutions StoreLocal Guide · 12 reviewsiTotal number of Google reviews Skincare has written across all businesses on Google Maps, not just this one.
I ran out of time while I was trying to move, so I booked with Molly Maid for a deep clean/move out service, and it worked out very well. They had quick availability and were easy to communicate with.
Price assessment: Reasonable price
Price: $350–400
Services: Moving-related cleaning, Deep clean
Response from the owner · 3 weeks ago
Trudy, moving has a way of eating up every last minute! We’re happy we could step in and take the move-out cleaning off your list when time got tight. Thanks for trusting us to help make the transition a little easier!
Molly Maid of Denver West
Nicholas Lubofsky4 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Molly Maid always does such a wonderful job, especially my usual team, Maria and Sofia. I can't overstate the peace of mind I get from knowing they're cleaning my apartment every week. I highly recommend their services.
Price assessment: Great price
Price: $50–100
Services: Standard cleaning, General housekeeping
Services: Standard cleaning
Response from the owner · 5 years ago
Nicholas,
we truly value your business and consistency on recommending our services,
and letting our lady's know that they're job is valued by you.
Jacqui LongLocal Guide · 38 reviewsiTotal number of Google reviews Jacqui has written across all businesses on Google Maps, not just this one.
I recently broke my shoulder, playing roller hockey with my kiddos, and my mother was kind enough to acquire the services of this wonderful team! MariLou, Karen, Alma, and Mariana Had a huge undertaking! I have two huge dogs, a kitten, three kids under the age of seven and a husband who doesn’t know where a trashcan is to save his life. Not only did I not recognize my house after the fact, one of the women helped me put my hair up for a meeting. We will definitely be using them again while I continue to heal up!
Response from the owner · 3 weeks ago
Jacqui, your review gave us a smile! With three little ones, two big dogs, a kitten, and a shoulder that needs time to heal, you’ve got more than enough on your plate right now. We’re so glad MariLou, Karen, Alma, and Mariana could lighten the load, right down to helping with your hair before your meeting! Wishing you an easy recovery, and we’ll be happy to keep the house cleaning off your list while you heal.
Molly Maid of Denver West
