House cleaning service · Fresno, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%79+11.2Replies to reviews 7%54+3.8Craft & service penalty85−1.5Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#130 of 159 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 18%
4.8★★★★★831 Google reviews · 24 photos
93%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
70%reviews answered by the owner
$447typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, thorough cleaning, and professional communication. Recurring themes include efficient deep cleaning services and friendly staff who handle specific tasks like dusting and floor care. However, several low-star reviews cite complaints regarding missed appointment details, incomplete work on specific items like blinds, and pricing that exceeds expectations or quoted estimates.
Google rating: 4.8 out of 5 from 831 reviews (93% five-star).
Reviews on this page: 831 Google reviews (645 with written comments, 21 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 30, 2026.
Service: House Cleaning Service serving Fresno, California.
Data from Google, last updated November 1, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Molly Maid of FresnoHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Fresno: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Fresno: 84/100 on this factor. Category median: 90.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Fresno: 85/100 on this factor. Category median: 95.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Fresno: 79/100 on this factor. Category median: 100.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Fresno: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Fresno: 54/100 on this factor. Category median: 86.C
54
Bar = this company · dark tick = category median.
Star ratings
831 Google reviews we collected
4.8of 5
5 stars77493%
4 stars263%
3 stars61%
2 stars30%
1 star223%
Praise vs complaints
Phrases our text analysis found in 645 written reviews
97%praise
Praise90097%
Complaints323%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price4220%
Reasonable14367%
Overpriced157%
Not sure157%
$447+77% vs typical house cleaning services
Middle half of what 181 customers paid ($240–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results37540%
Staff & attitude24426%
Speed & response13414%
Would recommend9811%
Price & value374%
Honesty & trust232%
Communication212%
What customers talk about
We read 645 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were thorough and hardworking, and it's clear they take real pride in what they do.”
“Support a small business before paying a large corporation to do the worst job ever.”
“Can’t say less every housekeeper is professional always on time and very hard working lady’s good job”
“And the guy that booked the appointment was rude and condescending to me.”
“From start to finish, they were professional, kind, and incredibly efficient.”
“Highly recommend if you’re looking for reliable, high-quality cleaning!”
“Based on my experience, I unfortunately cannot recommend Molly Maid.”
“I wish the people on the phone would’ve given me both prices for 2 or 3 maids instead of just 2 but it was worth it!”
“Ripoff.”
“Esperanza and irene were great honest hard working please give them a commendation they make your company what it is.”
“They communicated with me wonderfully and paid attention to every detail.”
“Despite this lack of communication and planning on their part, I was still willing to use the company so I explained my situation to the representativ…”
People customers mention
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Route22 reviews
Martina21 reviews
Hilda20 reviews
Luz19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of Fresno for 7 kinds of job. Pick one to see what they paid and said.
EElisa7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We had Molly Maid come to our new home for a move-in clean up. The ladies were professional and nice. They worked hard at a great speed. They left the house completely clean. I was so impressed that I’m signing up for regular cleanings. Also, I was pleasantly surprised with the price of their regular service.
Paid $500+Reasonable priceMoving-related cleaning
JJayne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Molly Maid Fresno has perfectly cleaned my home on a regular schedule since 2014. Today Elizabeth and Perla are giving my home their expert care. I highly recommend all Molly Maid’s workers. Bravo! Jayne
EErin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Leyby and Lizbeth on Route #4 did such an amazing job! My mom has been in the hospital and has had a hard time keeping up her house. These ladies showed up and scrubbed from top to bottom and this house has never been cleaner! They even got all the hard water stains off the tub and sinks! Mom is so happy and we are thrilled to have them back in the future.
Paid $400–450Great priceStandard cleaning
JJoyceLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Excellent best cleaning I have had in a long time. Angelina,Maria,& Perla hard working detailed, & with friendly kind efficiency! I am sooo happy!!
Paid $200–250Reasonable priceGeneral housekeeping
PPeter5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Iris and Erika were wonderful. The cleaned areas I never thought could be cleaned. Great employee.
BBonnie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Everything was so nice and clean.They did above and beyond, and they were so very nice. If there was a ten I would give them ten stars
We had Molly Maid come to our new home for a move-in clean up. The ladies were professional and nice. They worked hard at a great speed. They left the house completely clean. I was so impressed that I’m signing up for regular cleanings. Also, I was pleasantly surprised with the price of their regular service.
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning
Response from the owner · a day ago
Elisa, welcome to the new home! A fresh, clean start on move-in day is a great way to settle in, and we're excited to have you on the regular schedule. Thanks for the review!
Molly Maid of Fresno
J
Jayne Middleton2 reviewsiTotal number of Google reviews Jayne has written across all businesses on Google Maps, not just this one.
Molly Maid Fresno has perfectly cleaned my home on a regular schedule since 2014. Today Elizabeth and Perla are giving my home their expert care. I highly recommend all Molly Maid’s workers. Bravo! Jayne
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General housekeeping
S
Sylvia Sanchez2 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
I want to send my sincere thanks for the cleaning crew who came out today. Yehimy and Monce from Ruta 3 cleaned my mother's home, which really needed it, and they left it shiny, dust-free, and looking wonderful.
They were thorough and hardworking, and it's clear they take real pride in what they do. It means so much to me to know my mom is living in such a clean, fresh home.
Please pass along my gratitude to both of them. They did an outstanding job!
With thanks,
Sylvia
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 4 days ago
Sylvia, thank you for taking the time to write this, and for trusting us with your mom's home. We'll pass your thanks along to Yehimy and Monce, and we're so happy her home feels fresh and clean.
Molly Maid of Fresno
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Lizbeth Hernandez1 reviewiTotal number of Google reviews Lizbeth has written across all businesses on Google Maps, not just this one.
Can’t say less every housekeeper is professional always on time and very hard working lady’s good job
Response from the owner · 6 days ago
Lizbeth, thank you for recognizing the hard work our cleaning teams put in! We really appreciate your support and the lovely review.
Molly Maid of Fresno
L
Liz Her9 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Got recommended by Lizbet Hernandez and I’m looking forward to make it happen she showed me pictures of before and after I was amazed good job
Response from the owner · 6 days ago
Jackie, how nice of Lizbet to send you our way! We’re happy the before-and-after photos caught your eye. Thanks for considering us for your house cleaning!
Molly Maid of Fresno
E
Erin Bowers5 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Leyby and Lizbeth on Route #4 did such an amazing job! My mom has been in the hospital and has had a hard time keeping up her house. These ladies showed up and scrubbed from top to bottom and this house has never been cleaner! They even got all the hard water stains off the tub and sinks! Mom is so happy and we are thrilled to have them back in the future.
Price assessment: Great price
Price: $400–450
Services: Standard cleaning
Response from the owner · a week ago
Erin, we’re so glad we could help your mom during a difficult time. Having a clean home is one less thing for her to worry about, and we’re happy Leyby and Lizbeth could make that happen. Thank you for trusting us with her home, and we hope your mom is doing well!
Molly Maid of Fresno
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Robert SchmidtLocal Guide · 89 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Called for some info, Natalie was very courteous and professional on the phone. Will definitely be calling back to setup an estimate
Response from the owner · a week ago
Thank you for reaching out! We’re happy Natalie made such a great first impression. We appreciate you considering us for your house cleaning and look forward to hearing from you!
Molly Maid of Fresno
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Elisa Weldon2 reviewsiTotal number of Google reviews Elisa has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Outstanding Service from Julia and Marisa!
I cannot say enough wonderful things about Julia and Marisa from Molly Maid! They worked nonstop for three hours, going above and beyond to make the first floor of my home look absolutely spick-and-span.
They communicated with me wonderfully and paid attention to every detail. They thoroughly cleaned the fans, lamps, and lampshades, made my cabinets and appliances look practically brand-new, polished my mini grand piano, and dusted everything around it. Their hard work and attention to detail truly made a difference!
For the past several years, I have been battling cancer and haven’t been able to keep my home as clean as I used to. Having people like Julia and Marisa come into my home and put so much care, effort, and pride into their work means more to me than words can express. I feel truly blessed to have received their help. They didn’t just clean my house; they lifted a weight off my shoulders and brought me so much happiness.
My husband and children were equally impressed and appreciated how clean and wonderful the house looked when they came home.
Thank you, Julia and Marisa, for your kindness, hard work, and for going above and beyond what was expected. And thank you, Molly Maid, for having such wonderful people on your team. They are a true credit to your company, and I would wholeheartedly recommend your services to anyone!
With sincere gratitude, thank you so much! ❤️
Response from the owner · 2 weeks ago
Elisa, your review truly touched our hearts. You’ve been through so much, and we’re grateful Julia and Marisa could help take some of the weight off your shoulders. Having a clean, comfortable home to enjoy with your family is important, and we’re so happy their visit brought you some relief and happiness. Thank you for welcoming us into your home and for taking the time to recognize their kindness and hard work. Wishing you and your family all the very best!
Molly Maid of Fresno
