House cleaning service · Winter Park, FL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%88+12.4Replies to reviews 7%78+5.5Craft & service penalty87−1.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
MOLLY MAID of Orlando and Seminole County at a glance
Google reviewers rate the company 4.8 out of 5 based on 843 reviews, with the owner responding to 87% of feedback. Positive comments highlight punctual, thorough cleaning for homes and offices, consistent team assignments, and effective pet hair removal. However, low-star reviews cite recurring issues with high pricing, unexpected hourly charges, and inconsistent communication regarding service scope or staff changes.
Google rating: 4.8 out of 5 from 843 reviews (93% five-star).
Reviews on this page: 843 Google reviews (683 with written comments, 18 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 24, 2026.
Service: Move-In/Move-Out Cleaning Service serving Winter Park, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MOLLY MAID of Orlando and Seminole County: 84/100 on this factor. Category median: 92.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MOLLY MAID of Orlando and Seminole County: 76/100 on this factor. Category median: 89.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MOLLY MAID of Orlando and Seminole County: 87/100 on this factor. Category median: 97.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MOLLY MAID of Orlando and Seminole County: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MOLLY MAID of Orlando and Seminole County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MOLLY MAID of Orlando and Seminole County: 78/100 on this factor. Category median: 78.B
78
Bar = this company · dark tick = category median.
Star ratings
843 Google reviews we collected
4.8of 5
5 stars78493%
4 stars233%
3 stars51%
2 stars81%
1 star233%
Praise vs complaints
Phrases our text analysis found in 683 written reviews
97%praise
Praise1,05697%
Complaints363%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price2821%
Reasonable9369%
Overpriced86%
Not sure54%
$259+5% vs typical move-in/move-out cleaning services
Middle half of what 103 customers paid ($183–$403) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results38235%
Staff & attitude27425%
Speed & response17416%
Would recommend13212%
Price & value535%
Communication434%
Honesty & trust343%
What customers talk about
We read 683 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you LaDonna and Kareena for the excellent job that you do at our home.”
“The service was absolutely terrible I thought I was coming home to a clean house but no.”
“The Rout18 ladies Sarah & Tanya were so kind, friendly and thorough!”
“They work quickly and often go above and beyond a simple cleaning.”
“One maid was doing her job properly the other maid was moving super slow as if she didn’t really want to work I came home to help them clean & she’s s…”
“Highly recommend, especially the teams of Tanya & Sarah, and Rafaela & Wanda.”
“I will absolutely not be using this service again and I recommend others to find a more thorough cleaning company that gives you what you pay for.”
“A little more expensive than we're use to, but worth it!”
“If you're looking for an overpriced and poor performing company, you found the right one.”
“They are super communicative, conscientious, and do a great job.”
“I find the service provided by Molly Maid to be reliable and a good value.”
“I have not hired anyone since because honestly I feel like I was violated in my home and now do not trust anyone else.”
People customers mention
Maids62 reviews
Hailey17 reviews
Yinette14 reviews
Wanda13 reviews
Dawn12 reviews
Lane10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MOLLY MAID of Orlando and Seminole County for 7 kinds of job. Pick one to see what they paid and said.
Paul5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Marla and Kathleen leave our house very clean. They work quickly and often go above and beyond a simple cleaning. We are very satisfied. We are always grateful to return home to a very clean house!
DanielleLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
With 3 dogs and a 5-year-old, this house gets MESSY. I have scheduled weekly cleanings for a few months now and it’s been a huge relief! Jenny, Lane, and Tanya have been kind, thoughtful, and respectful since day 1. I work from home so I’m always here when they come by and it’d be awkward if they weren’t so friendly. Very happy with their services!
Paid $150–200Reasonable priceStandard cleaning
JasonLocal Guide · 69 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great work and communication by all! They do an excellent job with cleaning, and do it all with a smile. We've been customers for at least 5 years and not once have they no-showed or been any kind of problem whatsoever. Highly recommend, especially the teams of Tanya & Sarah, and Rafaela & Wanda.
Carlene6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Jennifer and Lane just finished cleaning my home and I can’t rave enough about how efficient they are. I have pets so it’s such a treat to have the entire house sanitized in one day. They are so thorough, professional and sweet that I really look forward to seeing them, so does my dog , Murphy! Thanks Jennifer and Lane for a job well done!!
Scherry11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kathleen and Marla are great! They are very pleasant and always smiling when I greet them at my door. They do a fantastic job vacuuming all the dog hair when my daughter is here with her two dogs. And that is quite a job all by itself! If there is ever any mishap, they immediately let me know. Very honest. And the…
Nancy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
They do an excellent job. They are quick to get started and don’t waste time. H
Marla and Kathleen leave our house very clean. They work quickly and often go above and beyond a simple cleaning. We are very satisfied. We are always grateful to return home to a very clean house!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · a year ago
Paul: THANK YOU for your amazing review of Team 11, Marina & Karla's work. Marina has been with us many years and always does her best to go above and beyond! We are so glad to have you on our regular service schedule. We at Molly Maid of N. Orlando, Seminole & Volusia County look forward to your next service!
maryann bowlesLocal Guide · 20 reviewsiTotal number of Google reviews maryann has written across all businesses on Google Maps, not just this one.
Great experience with today’s deep clean. The Rout18 ladies Sarah & Tanya were so kind, friendly and thorough! They are great at what they do. I am so happy with the results.
Response from the owner · 3 days ago
Maryann, thank you for sharing your experience! We’re so happy to hear that Sarah and Tanya from Route 18 were kind, friendly, and thorough during your deep clean. Our team takes pride in providing house cleaning services, cleaning services, and maid service that leave clients feeling happy with the results. We truly appreciate your kind words!
Warm regards,
Molly Maid of North Orlando, Seminole and Volusia County
Marci GottfriedLocal Guide · 15 reviewsiTotal number of Google reviews Marci has written across all businesses on Google Maps, not just this one.
I have been using Molly Maid on a monthly basis for about a year. I have the same team each month. They are timely and efficient. They do a great job
Response from the owner · a year ago
Marci: WELCOME! I see you just started regular service after the deep clean provided by Team 11, Marina & Karla. They work very hard to leave their customers home sparkling and refreshed! We are delighted to have you on our schedule and look forward to your next service date. -Molly Maid of N. Orlando & Seminole County
JoJo OnealLocal Guide · 23 reviewsiTotal number of Google reviews JoJo has written across all businesses on Google Maps, not just this one.
I'm very satisfied with my cleanings. Thank you #Team11
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning, General housekeeping
Services: General housekeeping
Response from the owner · 3 years ago
JoJo: Thank you for taking the time to send in this 5 STAR review - we really appreciate it and will make sure the ladies see it when they get back to the office today. Thanks again JoJo!
Sherry H7 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
We've been super happy with Molly Maids. The team who cleans is always happy to accommodate when we have a minor change in their tasks. Cleaning supplies have no odor and they use fresh cloths and mops at each house. The house is sparkling when they leave. A little more expensive than we're use to, but worth it!
Services: General housekeeping
Response from the owner · Edited 7 months ago
Sherry: Thank you for your wonderful review! We’re delighted to hear that Team 16, Jennifer & Tanya's flexibility, attention to cleanliness, and fresh supplies have made a positive impact on your experience. Knowing that your home is sparkling after each visit means the world to us. We appreciate you mentioning the value you find in our service and are grateful for your trust and loyalty. Looking forward to continuing to provide you with a beautifully clean home!
Danielle EckrichLocal Guide · 21 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
With 3 dogs and a 5-year-old, this house gets MESSY. I have scheduled weekly cleanings for a few months now and it’s been a huge relief! Jenny, Lane, and Tanya have been kind, thoughtful, and respectful since day 1. I work from home so I’m always here when they come by and it’d be awkward if they weren’t so friendly. Very happy with their services!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a week ago
Danielle, thank you so much for sharing this! We know how quickly a home can get messy with dogs and a little one, and we’re happy our weekly house cleaning services have been such a relief for you. Jenny, Lane, and Tanya will appreciate your kind words about their friendliness, thoughtfulness, and respect while providing your cleaning services. We’re grateful you chose our maid service and look forward to continuing to help keep your home feeling fresh and comfortable.
Warmly,
Molly Maid of North Orlando, Seminole and Volusia County
Jason GonzalezLocal Guide · 69 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Great work and communication by all! They do an excellent job with cleaning, and do it all with a smile. We've been customers for at least 5 years and not once have they no-showed or been any kind of problem whatsoever. Highly recommend, especially the teams of Tanya & Sarah, and Rafaela & Wanda.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning, Moving-related cleaning, General housekeeping
Response from the owner · a week ago
Jason, thank you so much for your kind words and for trusting us for over 5 years! We truly appreciate your recognition of our communication, reliability, and the care our teams bring to every visit. Tanya & Sarah and Rafaela & Wanda will be so happy to hear your shoutout. It means a lot to know our house cleaning services, cleaning services, and maid service have continued to meet your expectations.
Warm regards,
Molly Maid of North Orlando, Seminole and Volusia County
Leon McAllaster8 reviewsiTotal number of Google reviews Leon has written across all businesses on Google Maps, not just this one.
Team 3 was amazing! Came in and cleaned like the wind, and our apartment was spotless after. They were friendly and efficient-- will be using their services again. :)
Response from the owner · a week ago
Leon, thank you for the wonderful review! We’re so happy to hear Team 3 was friendly, efficient, and left your apartment spotless. We appreciate you choosing our house cleaning services and look forward to providing cleaning services and maid service for you again.
Warmly,
Molly Maid of North Orlando, Seminole and Volusia County
Shaune HowdenLocal Guide · 22 reviewsiTotal number of Google reviews Shaune has written across all businesses on Google Maps, not just this one.
Thank you LaDonna and Kareena for the excellent job that you do at our home. We greatly appreciate your professionalism. The ladies are dependable and very thorough. Thanks again.
Response from the owner · 2 years ago
Shaune: Thank you sending in this 5 STAR Review on LaDonna and Ambers cleanings - we really appreciate the feedback. I think you are going to be very happy with this Team, their customers LOVE THEM - as you can see by all the 5 STAR GOOGLE Reviews they receive! 😄
Thanks again Shaune and have a great weekend.
Carlene Rogers6 reviewsiTotal number of Google reviews Carlene has written across all businesses on Google Maps, not just this one.
Jennifer and Lane just finished cleaning my home and I can’t rave enough about how efficient they are. I have pets so it’s such a treat to have the entire house sanitized in one day. They are so thorough, professional and sweet that I really look forward to seeing them, so does my dog , Murphy! Thanks Jennifer and Lane for a job well done!!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · Edited 25 minutes ago
Carlene: Thank you for your 5 STAR review of Team 16, Jennifer & Lane's hard work. They do their best to go above and beyond and will LOVE seeing your review. We know pets are a part of the family and glad to hear Murphy approves of his team! We at Molly Maid of N. Orlando, Seminole & Volusia County look forward to your next scheduled service.
