Self-storage facility · Orangeburg, SC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%80+22.6Replies to reviews 8%100+8.2Experts Score= 86Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 83 storage unitsiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★497 Google reviews · 11 photos
96%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the facility 4.9 out of 5 based on 497 reviews, with the owner responding to 99% of comments. Customers frequently praise the staff for being helpful, patient, and knowledgeable when selecting units and answering questions. The facility is described as clean and safe, though several low-star reviews cite recurring issues with annual price increases, gate malfunctions, and difficulties accessing the office during business hours.
Google rating: 4.9 out of 5 from 497 reviews (96% five-star).
Reviews on this page: 497 Google reviews (397 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 31, 2026.
Service: Storage Unit serving Orangeburg, South Carolina.
Data from Google, last updated November 2, 2026.
Score profile vs other storage units
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyStorage Units median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Monster Self Storage Orangeburg: 87/100 on this factor. Category median: 86.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Monster Self Storage Orangeburg: 80/100 on this factor. Category median: 80.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Monster Self Storage Orangeburg: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Monster Self Storage Orangeburg: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
497 Google reviews we collected
4.9of 5
5 stars47596%
4 stars92%
3 stars10%
2 stars10%
1 star112%
Praise vs complaints
Phrases our text analysis found in 397 written reviews
97%praise
Praise45697%
Complaints133%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22448%
Would recommend7215%
Quality & results7115%
Speed & response347%
Price & value306%
Communication255%
Honesty & trust133%
What customers talk about
We read 397 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brittany was very helpful with getting me into my unit.”
“I would highly recommend them to anyone looking for storage services.”
“I recommend exploring other options if you are seeking consistent, long-term rates and transparency.”
“Brittany did an exceptional job with helping me finding a good unit!”
“Please do not use this company horrible customer service and they do not answer or return phone calls in a timely fashion so please do not use this st…”
“I can tell the many time I call them… they are on point the are quick and smooth easy service with a smile super friendly and respectful quick to resp…”
“I’m in college and they are so affordable and helpful!”
“…er job by the way) removed me from autopay the first time that I was overcharged.…”
“Brittany and Si were very helpful and answered all my questions and concerns”
“If you're looking for a reliable storage facility, be sure to check out Monster Self Storage.”
People customers mention
Keesha25 reviews
Tiffany24 reviews
Stacey10 reviews
Brittany7 reviews
Dobbs5 reviews
Kesha5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HHope7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Brittany was very helpful with getting me into my unit. Patient with my questions and the instructions. Thank you for a smooth experience.
JJennifer5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Brittany was amazing! Great customer service & very patient with all of her customers, and during telephone calls.
SSophiaLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★
I wouldn't recommend. Office is always locked up or closed during business hours. Gate is always malfunctioning.
RRevBev1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Shekina's overall persona was outstanding. Si was patient with me and understanding. Wonderful people.
DDrew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Si was excellent. He was knowledgeable of the products and services and courteous as well. It was a great experience. Glad I came to Monster!
JJessicaLocal Guide · 100 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Si & Brittany
I can tell the many time I call them… they are on point the are quick and smooth easy service with a smile super friendly and respectful quick to respond to calls and emails know I am in very hands with them
Brittany was very helpful with getting me into my unit. Patient with my questions and the instructions. Thank you for a smooth experience.
Response from the owner · a day ago
Thank you, Hope, for your wonderful review! We're thrilled to hear that Brittany provided you with such helpful and patient service. Our team strives to make the storage experience as smooth as possible for all our customers. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We appreciate your feedback!
Monster Self Storage - Orangeburg
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Jennifer Knight5 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Brittany was amazing! Great customer service & very patient with all of her customers, and during telephone calls.
Response from the owner · 3 days ago
Thank you so much for your kind words, Jennifer! We’re thrilled to hear that Brittany provided you with amazing service and demonstrated such patience. Our team always strives to help our customers in the best way possible, and it’s wonderful to know that her efforts made a positive impact. If you need anything further, please feel free to reach out to us.
Adams Property Group
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Sophia BLocal Guide · 57 reviewsiTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
Brittany did an exceptional job with helping me finding a good unit!
Response from the owner · a day ago
Thank you, LaShanda, for your wonderful review! We are thrilled to hear that Brittany provided you with exceptional service in finding the perfect unit. Our team is always here to help, and we appreciate your kind words. If you need anything else, don't hesitate to reach out to us! Monster Self Storage - Orangeburg
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RevBev Brooks1 reviewiTotal number of Google reviews RevBev has written across all businesses on Google Maps, not just this one.
Shekina's overall persona was outstanding. Si was patient with me and understanding. Wonderful people.
Response from the owner · a week ago
Thank you so much for your 5-star rating, RevBev Brooks! We are thrilled to hear that you had a positive experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We are always here to help. Have a wonderful day!
M
Marie Mayle3 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Si was a very helpful and respectful and wounderful
Response from the owner · 2 weeks ago
Thank you so much, Marie Mayle, for your kind words! We are thrilled to hear that Si was able to assist you in a helpful and respectful manner. If you ever need any more help or have any questions, feel free to reach out to us. We are always here to make your experience wonderful!
D
Drew W2 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Si was excellent. He was knowledgeable of the products and services and courteous as well. It was a great experience. Glad I came to Monster!
Response from the owner · 2 weeks ago
Thank you, Drew W, for your kind words and 5-star review! We're thrilled to hear that Si provided you with excellent service and made your experience at Monster a great one. If you have any more questions or need assistance in the future, feel free to reach out. We're always here to help.
J
Jessica BorgicLocal Guide · 100 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Si & Brittany
I can tell the many time I call them… they are on point the are quick and smooth easy service with a smile super friendly and respectful quick to respond to calls and emails know I am in very hands with them
Response from the owner · a year ago
Hi, Jessica. Thank you so much for leaving us a stellar review!
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Woodie Washington1 reviewiTotal number of Google reviews Woodie has written across all businesses on Google Maps, not just this one.
Service renderd today at Monster Self Sotrage in Orangeburg, SC was great with Brittany and Si was awesome..Thanks to both of them fir all their help.
Response from the owner · 2 weeks ago
Thank you for your kind words, Woodie! We're thrilled to hear that you had a great experience at Monster Self Storage in Orangeburg, SC with Brittany and Si. We strive to provide helpful and friendly service to all our customers, and we're glad we could assist you. If you have any more storage needs or questions in the future, don't hesitate to reach out. Thank you for choosing Monster Self Storage!
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Wsg1 reviewiTotal number of Google reviews Wsg has written across all businesses on Google Maps, not just this one.
