Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts

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Summit Self Storage

Self-storage facility · Orangeburg, SC · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%95+26.8Replies to reviews 8%100+8.2Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 83 storage unitsPosition by Experts Score among all companies we track in this category. · better than 71%
4.9 ★★★★★ 75 Google reviews · 10 photos
89%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review
📞 Call (803) 570-7777Request a call backWebsite ↗

Summit Self Storage at a glance

Customers frequently cite the facility's cleanliness, security, and well-lit environment as primary benefits, noting that online registration and rental processes are straightforward. Staff interactions are described as friendly, professional, and helpful, with responsive communication regarding issues like lock problems. While pricing is generally viewed as reasonable and honest, recurring feedback suggests that the gate opening mechanism could be improved for easier access.

  • Google rating: 4.9 out of 5 from 75 reviews (89% five-star).
  • Reviews on this page: 75 Google reviews (56 with written comments).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Storage Unit serving Orangeburg, South Carolina.

Data from Google, last updated November 2, 2026.

Score profile vs other storage units

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

Satisfaction87Reliability95Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 87 (median 86)Reliability: 95 (median 80)Momentum: 100 (median 100)Replies to reviews: 100 (median 94)
Summit Self StorageStorage Units median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summit Self Storage: 87/100 on this factor. Category median: 86.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summit Self Storage: 95/100 on this factor. Category median: 80.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Summit Self Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summit Self Storage: 100/100 on this factor. Category median: 94.A
100

Bar = this company · dark tick = category median.

Star ratings

75 Google reviews we collected

  • 5 stars6789%
  • 4 stars79%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 56 written reviews

  • Praise47100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2349%
  • Price & value817%
  • Would recommend613%
  • Quality & results36%
  • Speed & response36%
  • Communication24%
  • Honesty & trust24%

What customers talk about

We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I rented on line and did not even have to go to their office which was so helpful for me.”
  • “Summit Storage is very clean, secure, and price is affordable every month.”
  • “We recommend potential customers to check out Summit Self Storage.”
  • “Great experience.”
  • “They were closed and I was able to go online and quickly get the unit and stored my things”
  • “After our issue was resolved they followed up with a call to make sure everything was ok.”
  • “Rates are honest (no MONSTER STORAGE bait you with 50 a month, but we don't really have any at that rate.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

JenniferLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Easy online registration with clear and concise instructions. Set up auto pay and you’re done. The place is clean, well lit and well maintained.

MikeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We use this during the summer to store my wife's school supplies. It is convenient and clean, and we feel safe when going there. Prices are great too!

Sheila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I really like dealing with Summit. I have moved several times and had to rent storage units from them. I rented on line and did not even have to go to their office which was so helpful for me. The units are very clean. I would refer anyone to use their service.

SerenaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It was easy getting a storage unit here. They were closed and I was able to go online and quickly get the unit and stored my things

Teesha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Summit Storage is very clean, secure, and price is affordable every month. The team was very helpful when I needed a storage unit in short period of time.

MaryLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

Easy to rent, clean unit, well lit with plenty of bright lights and 24/7 access.

Compare with

Photos

Customer reviews

4.9 ★★★★★ 75 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jennifer CowleyLocal Guide · 5 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Easy online registration with clear and concise instructions. Set up auto pay and you’re done. The place is clean, well lit and well maintained.

Response from the owner · 2 days ago

Thanks for the review, Jennifer! We're glad our online setup was quick and easy, and that you're enjoying our clean, well-lit facility at Summit Self Storage in Orangeburg.

Charles Bruce2 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great location a clean

Response from the owner · 3 days ago

Thanks for the review, Charles! We're glad you enjoy our clean, convenient location at Summit Self Storage here in Orangeburg.

Mike DennisLocal Guide · 18 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We use this during the summer to store my wife's school supplies. It is convenient and clean, and we feel safe when going there. Prices are great too!

Response from the owner · a year ago

Thank you Mike, we're glad to serve you!

Freddie Pauling1 reviewTotal number of Google reviews Freddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Summit Self Storge has "Great people skills" with the public and customers .

Response from the owner · 7 months ago

Thank you for the kind words, Freddie! We’re proud to provide great service to our neighbors here in Orangeburg, and we’re glad you had a positive experience at Summit Self Storage.

Doris Dalton4 reviewsTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent customer service.

Response from the owner · 10 months ago

Thank you Doris, it's a pleasure serving you!

Sheila Sterrett2 reviewsTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I really like dealing with Summit. I have moved several times and had to rent storage units from them. I rented on line and did not even have to go to their office which was so helpful for me. The units are very clean. I would refer anyone to use their service.

Response from the owner · a year ago

Thank you Sheila, we're very grateful for your business!

Serena GeterLocal Guide · 13 reviewsTotal number of Google reviews Serena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was easy getting a storage unit here. They were closed and I was able to go online and quickly get the unit and stored my things

Response from the owner · a year ago

We're glad to hear you had a smooth rental experience! Thanks for your business!

Chris Packer7 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Vicky is great!

Response from the owner · a year ago

We think so too! Thank you for highlighting Vicky's efforts and we're glad to hear you're having a positive experience at our facility!

Akbar BasharLocal Guide · 101 reviewsTotal number of Google reviews Akbar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great storage facility

Response from the owner · a year ago

Thank you!

Amirah HuttoLocal Guide · 128 reviewsTotal number of Google reviews Amirah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great storage place

Response from the owner · a year ago

Thanks for your review!

Summit Self Storage on Google Maps →

Business details