Self-storage facility · Orangeburg, SC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%84+23.7Replies to reviews 8%32+2.6Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 83 storage unitsiPosition by Experts Score among all companies we track in this category. · better than 35%
4.8★★★★★511 Google reviews · 17 photos
92%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the facility for its clean, secure units, easy online booking, and helpful staff who provide detailed information and friendly service. However, recurring criticisms include system outages that prevent unit access, missing on-site managers, and significant price increases without adequate prior notification. Some reviewers also reported issues with pests, missing items, and aggressive communication regarding late payments.
Google rating: 4.8 out of 5 from 511 reviews (92% five-star).
Reviews on this page: 511 Google reviews (454 with written comments, 4 with photos).
Owner responses: the business replied to 40% of reviews.
Most recent review: October 23, 2026.
Service: Storage Unit serving Orangeburg, South Carolina.
Data from Google, last updated November 2, 2026.
Score profile vs other storage units
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Public StorageStorage Units median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Public Storage: 82/100 on this factor. Category median: 86.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Public Storage: 84/100 on this factor. Category median: 80.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Public Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Public Storage: 32/100 on this factor. Category median: 94.D
32
Bar = this company · dark tick = category median.
Star ratings
511 Google reviews we collected
4.8of 5
5 stars47192%
4 stars122%
3 stars71%
2 stars20%
1 star194%
Praise vs complaints
Phrases our text analysis found in 454 written reviews
98%praise
Praise43798%
Complaints92%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25156%
Would recommend5913%
Quality & results5512%
Communication337%
Price & value307%
Speed & response174%
Honesty & trust10%
What customers talk about
We read 454 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very knowledgeable and has awesome customer service skills.”
“They’re rude all I want is my refund which been since April 29 and I still haven’t gotten it when I ask about it she kept hanging up on me Hopefully t…”
“I would definitely recommend this company for your storage unit needs.”
“Received great service on 3/7/26 & 3/8/26 from Brigett & Debra.”
“The smell was horrible like they were hauling trash and the front of the truck smelled of cigarettes.”
“The customer service is amazing and keeping an open communication with me as to my storage being up for auction.”
“And there was no hidden fees that I have to pay,just one set price, Thanks Ms.”
“Over priced and God forbid you be a week late on payment, they blow your phone, text and email up and then lock you out.”
“Lynne waited for me to get in and made the check-in process efficient and painless.”
People customers mention
Tammy45 reviews
Lynne33 reviews
Bri20 reviews
Tina15 reviews
Lynn13 reviews
Clifton9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TToni1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I got to tell you, me and my family have rented this place for a minute now. Every time I'm on the property and I see Ms Tammy she give me joy. We are going through something in the family and she gave us uplifting words of encouragement and I love her for that. Property clean personality love it best place in…
VVeah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Called Tuesday and spoke with Ms Tina regarding storage and she was such a big help. Great customer service and very informative
LLeonard3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I want to give a big THANKS to MRS. Jackie for helping me today with my issue today. She’s Awesome.
MMargo1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tammy went beyond her job to help us with our reservation and we are so appreciative of this. She has a wonderful sense of community as well has a sense of humor.
MMartina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I appreciate Public Storage of Orangeburg, SC for working with me. The customer service is amazing and keeping an open communication with me as to my storage being up for auction. I appreciate everything that you all have done this far. I have been doing business with you all for over a year plus. There’s never been…
MMichael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Clean! Secure! App controlled gate! ... Did I mention that it's CLEAN. Also, I'd like to confirm that the myth, Ms. Tammy, does actually exist. She is very knowledgeable and has awesome customer service skills. Team Tammy anyone? Thanks Public Storage.
- Repeat Customer
I got to tell you, me and my family have rented this place for a minute now. Every time I'm on the property and I see Ms Tammy she give me joy. We are going through something in the family and she gave us uplifting words of encouragement and I love her for that. Property clean personality love it best place in Orangeburg to come and get your storage unit when Miss Tammy is here. I seen someone else said it,so I'm going to say it Team Tammy.
Response from the owner · a week ago
Thank you for the fantastic review of Public Storage!
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Veah Hop4 reviewsiTotal number of Google reviews Veah has written across all businesses on Google Maps, not just this one.
Tammy went beyond her job to help us with our reservation and we are so appreciative of this. She has a wonderful sense of community as well has a sense of humor.
Response from the owner · a month ago
Hi Margo. We appreciate you taking the time to leave Public Storage a review — thank you!
M
Martina Martino1 reviewiTotal number of Google reviews Martina has written across all businesses on Google Maps, not just this one.
I appreciate Public Storage of Orangeburg, SC for working with me. The customer service is amazing and keeping an open communication with me as to my storage being up for auction. I appreciate everything that you all have done this far. I have been doing business with you all for over a year plus. There’s never been a moment where I’ve been dissatisfied. I would definitely recommend this company for your storage unit needs.
Response from the owner · a month ago
We are always thankful for positive feedback from our Public Storage customers. Thank you, Martina!
C
Carlos Ramos3 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Clean! Secure! App controlled gate! ... Did I mention that it's CLEAN. Also, I'd like to confirm that the myth, Ms. Tammy, does actually exist. She is very knowledgeable and has awesome customer service skills. Team Tammy anyone? Thanks Public Storage.
- Repeat Customer
Response from the owner · 2 months ago
We’re glad we could deliver a 5-star experience, Michael! Thank you for choosing Public Storage.
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Ravin Lao10 reviewsiTotal number of Google reviews Ravin has written across all businesses on Google Maps, not just this one.
