Montgomery Veterinary Associates - Carter Hill Road
Veterinarian · Montgomery, AL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%14+1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 74 veterinariansiPosition by Experts Score among all companies we track in this category. · better than 81%
4.9★★★★★400 Google reviews · 24 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Montgomery Veterinary Associates - Carter Hill Road at a glance
Reviewers praise the clinic for friendly staff, prompt scheduling, and thorough explanations of treatments and medications. Services include routine checkups, allergy management, grooming, and urgent care, with clients noting reasonable prices and helpful follow-up communication. However, criticisms highlight inconsistent grooming quality, perceived rudeness from some receptionists, and concerns regarding surgical capabilities and pricing for complex cases.
Google rating: 4.9 out of 5 from 400 reviews (95% five-star).
Reviews on this page: 400 Google reviews (287 with written comments, 35 with photos).
Owner responses: the business replied to 6% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyVeterinarians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Montgomery Veterinary Associates - Carter Hill Road: 90/100 on this factor. Category median: 81.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Montgomery Veterinary Associates - Carter Hill Road: 89/100 on this factor. Category median: 74.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Montgomery Veterinary Associates - Carter Hill Road: 100/100 on this factor. Category median: 93.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Montgomery Veterinary Associates - Carter Hill Road: 92/100 on this factor. Category median: 84.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Montgomery Veterinary Associates - Carter Hill Road: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Montgomery Veterinary Associates - Carter Hill Road: 14/100 on this factor. Category median: 46.F
14
Bar = this company · dark tick = category median.
Star ratings
400 Google reviews we collected
4.9of 5
5 stars37895%
4 stars103%
3 stars21%
2 stars31%
1 star72%
Praise vs complaints
Phrases our text analysis found in 287 written reviews
98%praise
Praise32398%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2427%
Reasonable6168%
Overpriced22%
Not sure33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14945%
Quality & results4112%
Would recommend3711%
Speed & response3210%
Communication299%
Honesty & trust268%
Price & value175%
What customers talk about
We read 287 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I don’t remember her name, but the blond Australian lady with the nice smile was great.”
“It was an all around great experience and I was happy that my buddy got a clean bill of health.”
“I think the groomers communication Skills are awful and their grooming skills are not consistent.”
“They did an excellent job and would highly recommend them to anyone.”
“The staff communicated timely and the appointment was made for the day after it was requested.”
“I called back last week to ask if I could speak to someone for a second opinion, since it wasn’t sitting right with me, and was never called back.”
“Armstrong took a lot of time explaining tests and medications.”
“I was pleased with the transparency presented to me from Mary!”
“This place saved our dog life don’t know what we would’ve done without them and the price is reasonable thanks again”
“If there's a way for them to overcharge you, they will find it.”
People customers mention
Williford27 reviews
Armstrong21 reviews
Meeks15 reviews
Mary5 reviews
Aman4 reviews
Clinic3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Montgomery Veterinary Associates - Carter Hill Road for 2 kinds of job. Pick one to see what they paid and said.
Tomikia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
This place saved our dog life don’t know what we would’ve done without them and the price is reasonable thanks again
ChristopherLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Dr, Williford and Paige were amazing with Gracie and the customer service was amazing.
Great priceService not listed
ssacket72215 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
New to Montgomery and heard good things about Montgomery Veterinary Clinic. The good things were true. Welcoming front desk , Dr. Armstrong took a lot of time explaining tests and medications. His Vet tech was awesome. Overall very satisfied with the experience.
Reasonable price
James13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★
Bubba and Smokey and I were kicked out, because they said I and my dog was aggressive. but I still get mail from them, reminding me it's time to bring them in. it's a real shame, but we found a new vet
John1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
5 stars for the front desk. I don’t remember her name, but the blond Australian lady with the nice smile was great. Very friendly and her customer service was outstanding. You don’t see that a lot these days. You can tell she loves what she does.
Vet and the other staff were very nice too. We will be back.
Reasonable price
Thedis6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mary and the staff were very professional and friendly! I was pleased with the transparency presented to me from Mary! Mary was topnotch!
This place saved our dog life don’t know what we would’ve done without them and the price is reasonable thanks again
Response from the owner · 2 days ago
Knowing we could help save your dog's life means everything to us. We're grateful you found our services both effective and reasonably priced. Thank you, Tomikia, for sharing this experience.
Christopher TheusLocal Guide · 19 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Dr, Williford and Paige were amazing with Gracie and the customer service was amazing.
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 days ago
Gracie was such a pleasure to have in our care, Christopher. We're delighted to hear that the customer service and care from our doctor and team made a positive impression. Thank you for sharing your experience with us!
ssacket72215 reviewsiTotal number of Google reviews ssacket722 has written across all businesses on Google Maps, not just this one.
New to Montgomery and heard good things about Montgomery Veterinary Clinic. The good things were true. Welcoming front desk , Dr. Armstrong took a lot of time explaining tests and medications. His Vet tech was awesome. Overall very satisfied with the experience.
Price assessment: Reasonable price
Response from the owner · 4 days ago
Hearing that our welcoming front desk and the time spent explaining everything made your visit satisfying is wonderful. We're delighted you chose us after hearing good things, and we're glad we could meet your expectations. Welcome to Montgomery, and we look forward to seeing you and your pet again!
James Warren13 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Bubba and Smokey and I were kicked out, because they said I and my dog was aggressive. but I still get mail from them, reminding me it's time to bring them in. it's a real shame, but we found a new vet
John1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
5 stars for the front desk. I don’t remember her name, but the blond Australian lady with the nice smile was great. Very friendly and her customer service was outstanding. You don’t see that a lot these days. You can tell she loves what she does.
Vet and the other staff were very nice too. We will be back.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Noticing the outstanding service from our front desk team member is truly appreciated, John. Her friendly demeanor and dedication to her work make a big difference, and we're glad it stood out to you. We're delighted to hear that you found the rest of our team welcoming as well, and we look forward to seeing you again.
Heather PLocal Guide · 722 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
This was my 2nd visit and I will highlight what is great and what is less great:
-I thought front desk staff was friendly on my 2nd visit. They seemed a bit unwelcoming my first visit
-they get you into a room fast, perhaps because the waiting room is so small. I do worry about my dog being sick or another dog being sick and getting my dog sick
-on my 2nd visit I got online at 715 am and got an 8 am appt for the same day!
-staff is super friendly but doctors vary a bit in helping. They have both listened well and asked good questions but one took time to show me how to do the medicine and another just totally would have made me figure it out on my own if I hadn’t questioned the tech on what I actually needed to do
-I think it is difficult to go for any illness and get out below about $200 but it is my first pet in about 7 years and maybe I am out of touch with prices
-I will continue going back and updating my reviews 🐶
Price assessment: Not sure
Thedis Bryant6 reviewsiTotal number of Google reviews Thedis has written across all businesses on Google Maps, not just this one.
Mary and the staff were very professional and friendly! I was pleased with the transparency presented to me from Mary! Mary was topnotch!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 weeks ago
Thank you, Thedis, for your kind words! We’re so glad to hear you had a positive experience with our team. Mary takes great pride in providing clear communication and compassionate care, and we're thrilled that her transparency and professionalism made such an impression. We’ll be sure to share your compliments with her and the rest of the staff. Thank you for trusting us with your pet's care!
Sandra Harmon2 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Found a abandoned kitten was able to do a walk in they checked her gave her a good bill of health and with inless than 25 minutes very good especially if you work at night
Price assessment: Great price
Response from the owner · a month ago
Sandra, bringing in an abandoned kitten on a walk-in basis and getting her a clean bill of health in under 25 minutes is exactly what we aim for. We're glad we could accommodate your schedule, especially with your night shifts. Thank you for trusting us with her care!
Nancy Rudder5 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Annual visits are such an important part of keeping your small dog healthy, and we're delighted to hear everything went well. Thank you, Nancy, for trusting us with your furry friend's care. We look forward to seeing you both next year!
Jenna2 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
I absolutely love this office!! They’re very professional and very sweet and kind and caring! I would highly recommend them. They did an absolute wonderful job with Rosie.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Rosie was such a pleasure to have in our care, Jenna! Your kind words about our team's professionalism and kindness mean a lot to us. We're delighted to know you had a wonderful experience and appreciate your recommendation.
