Analyzing 6,700,0396.7M ReviewsFor 18,78818.8K Experts
Google reviewers rate Montgomery Veterinary Associates highly, praising friendly staff, efficient service, and clear communication during exams, grooming, and boarding. Clients frequently note that pets feel comfortable and that the team responds promptly to questions. However, low-star reviews highlight dissatisfaction with perceived aggressive upselling of unnecessary services, unexpected billing costs, and instances where urgent concerns were dismissed or handled rudely.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
417 Google reviews we collected
Phrases our text analysis found in 303 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 303 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is very friendly, courteous and genuinely kind animal loving people.”
“Highly recommend to anyone in the Pike Road or Montgomery area.”
“Cannot recommend this group enough!”
“They provide my furbabies with top notch care and attention.”
“We needed an ultrasound on our cat and she worked us in and gave us quick results with a follow up plan.”
“Autumn and the girls up front are an asset to the clinic.”
“Too, he and his staff go beyond what is necessary to care for my pets and to communicate with me.”
“Extremely affordable doggy daycare and boarding compared to other places in Montgomery.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Montgomery Veterinary Associates - Vaughn Road for 1 kind of job. Pick one to see what they paid and said.
Sawyer and Cash love MVA. They are always excited to see their favorite peeps especially Dr. Armstrong. The staff is very friendly, courteous and genuinely kind animal loving people.
Dr. Tanner was amazing! We needed an ultrasound on our cat and she worked us in and gave us quick results with a follow up plan. We couldn't be anymore satisfied with our service. The staff is amazing and when dealing with a sick animal it's crucial for empathy and compassion to be very present in your service.…
First contact was via phone - attendants have always been friendly and genuine (not overbearingly pretentious) My dogs are returned healthy- and happy rated 4 because there is always room for improvement ........
Dr Armstrong and the staff at MVA always go above and beyond in their delivery of care! Their love, kindness, compassion and professionalism is displayed in every word and action! I trust them and won’t go anywhere else!!!
I have used Montgomery Veterinary Associates since 2010. They provide my furbabies with top notch care and attention. They provide me with clear answers and address any concerns. As long as I am blessed to have my furbabies, I will continue to use their services.
Everyone was nice. Everything was explained well. Dr. Welch made my German Shepherd very comfortable.
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 21 | — |
4.9 ★★★★★ 417 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Sawyer and Cash love MVA. They are always excited to see their favorite peeps especially Dr. Armstrong. The staff is very friendly, courteous and genuinely kind animal loving people.
Great staff
Love the staff because they really seem to care for the animals. Very friendly.
Noticing the care and friendliness of our staff means a lot to us, Terry. We're grateful for your kind words and are delighted to have you and your pet as part of our community. Thank you for sharing your experience!
Good care. Good doctor, good grooming, Pleasant informative staff
Dr. Tanner was amazing! We needed an ultrasound on our cat and she worked us in and gave us quick results with a follow up plan. We couldn't be anymore satisfied with our service. The staff is amazing and when dealing with a sick animal it's crucial for empathy and compassion to be very present in your service. Thank you Montgomery Veterinary Associates for your time, patience and compassion!!
Shea, needing an ultrasound for your cat and getting quick results is exactly what we aim for. We're so glad our team's empathy and compassion made a difference during your visit. Thank you for sharing your experience with us!
My Cavalier King Charles Spaniel LOVES to go to MVA for any reason. He is 3 yrs old and has been going there since he was 12 weeks old. He knows when we get close and starts jumping up and looking out the windows. I have to hold on to his collar before I release him from his carseat or he will jump out of the car. He pulls on the leash to get to the door. When he gets in, he goes straight to the ladies behind the counter and gets plenty of love. Regardless of having been there for a vaccination, a half day of daycare or for 8 days' boarding (we call it "Camp Cade" after Dr. Armstrong), he's always wiggly and glad to see me. However, when I put him down and ask him if he is ready to go home, he runs right back to the door he just came out of! He's ready to stay some more. He has done this EVERY TIME for the last couple of years. He has never let me down when I show someone what he does, back to that door he goes. The vets and the staff are ALL wonderful!!!
Your Cavalier King Charles Spaniel's excitement is such a joy to hear about, Jean Ellen! It's heartwarming to know he loves visiting us so much, whether it's for a quick visit or an extended stay at "Camp Cade." Our team truly appreciates your kind words and looks forward to many more happy visits with him.
Very courteous, helpful, and efficient. They genuinely care about your pet.
Noticing the courteous and efficient care you experienced means a lot to us, Gary. Our team genuinely cares about every pet, and we're glad it showed during your visit. Thank you for sharing your experience with us.
They are very friendly and fast, my dog is getting use to them
Thank you, Charlie! We're so happy to hear that you’ve had a positive experience with our team. It’s always rewarding to see dogs become more comfortable and confident with each visit. We appreciate your trust in us and look forward to seeing you and your pup again soon!
First contact was via phone - attendants have always been friendly and genuine (not overbearingly pretentious) My dogs are returned healthy- and happy rated 4 because there is always room for improvement ........
Mechelle, thank you for your kind review! We're so glad to hear that you've had positive experiences with our team from your very first phone call and that your dogs returned home healthy and happy. Providing genuine, friendly care is something we take great pride in. We also appreciate your 4-star rating and your reminder that there's always room for improvement. We're continually looking for ways to make our service even better and value your feedback. Thank you for trusting us with your dogs. We look forward to seeing you all again soon!
Dr Armstrong and the staff at MVA always go above and beyond in their delivery of care! Their love, kindness, compassion and professionalism is displayed in every word and action! I trust them and won’t go anywhere else!!!
Dr. Armstrong and our team are truly dedicated to providing the best care, and it's wonderful to know their love and professionalism made such an impact. Your trust and loyalty mean so much to us, Christine. Thank you for sharing your experience!
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Analyzing 6,700,0396.7M ReviewsFor 18,78818.8K Experts
