Tree service · Essexville, MI · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty54−4.6Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 53 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 8%
4.7★★★★★183 Google reviews · 24 photos
91%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the prompt scheduling, professional conduct, and thorough cleanup associated with tree removal and stump grinding services. However, recurring low-star reviews highlight instances of missed appointments, lack of communication, and incomplete work requiring multiple follow-up visits. The company maintains a 4.7 rating from 183 reviews, with the owner responding to 55% of feedback.
Google rating: 4.7 out of 5 from 183 reviews (91% five-star).
Reviews on this page: 183 Google reviews (167 with written comments, 10 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: November 2, 2026.
Service: Palm Tree Trimmer serving Essexville, Michigan.
Data from Google, last updated November 12, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Mori Tree ServicesPalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mori Tree Services: 71/100 on this factor. Category median: 95.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mori Tree Services: 66/100 on this factor. Category median: 94.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mori Tree Services: 54/100 on this factor. Category median: 97.C
54
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mori Tree Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mori Tree Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mori Tree Services: 64/100 on this factor. Category median: 64.B
64
Bar = this company · dark tick = category median.
Star ratings
183 Google reviews we collected
4.7of 5
5 stars16791%
4 stars32%
3 stars32%
2 stars11%
1 star95%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
97%praise
Praise40097%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price542%
Reasonable758%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9724%
Quality & results8320%
Speed & response7117%
Would recommend6817%
Price & value6616%
Honesty & trust164%
Communication113%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were an incredibly friendly, pleasant, and professional crew to have on-site.”
“Awesome job and 100% would use again and 100% will refer to others that need the same kind of help I did!”
“As they started I heard a loud bang and a big branch hit my house and damaged my eavestrough.”
“I called Mori Tree Service, and Carlos was out the very next day to give me an estimate.”
“Once the appointment was set, they were a no call no show.”
“I would definitely recommend Mori Tree Service to anyone.”
“Always professional, safety oriented, fair pricing, and highly skilled in removing dangerous trees from around our house.”
“My wife made an appointment to get a quote for tree removal.”
“We highly recommend Mori Tree Service to anyone looking for reliable, professional tree care.”
“They were communicative throughout the whole process and were extremely accommodating.”
People customers mention
Carlos26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mori Tree Services for 5 kinds of job. Pick one to see what they paid and said.
tj6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Seemed like a good move. Accepted the quote. Didn’t hear anything for months , then told we were forgotten about and somebody would call us. After 2 weeks there was no further communication. Left another voicemail and still nothing. Hopefully people will have a better experience then I have since they are rated so…
Sally4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a large maple tree in my front yard that developed a crack down the center, which became a major safety concern due to its proximity to the house, a newer cement driveway, and other obstacles. I called Mori Tree Service, and Carlos was out the very next day to give me an estimate.
Within just a few days,…
Michael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was highly pleased with the level of service I received. I called and got a quick response back. They showed up on time, I had a large lead coming off my tree that hung over the house, they removed , they were careful and respectful of the property and the cleanup was awesome, they left the jobsite immaculate.…
Service not listed
Scott1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had them come out on 8-31-26 for a quote and they did all the clean up on 09-01-26. Very professional and reasonably priced! I can't express enough, the gratitude I have for such a quick response! Awesome job and 100% would use again and 100% will refer to others that need the same kind of help I did!
Reasonable priceTree removal
James6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We’ve had Carlos and his team take down many trees over the last couple of years. Always professional, safety oriented, fair pricing, and highly skilled in removing dangerous trees from around our house. Hire local, they care about our community, and the safety of your home.
Great priceTree removal
KurtLocal Guide · 2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Extremely satisfied with the entire process from start to finish.
Carlos and his team leave your property in better condition than when they showed up..
Highly recommend 👍
Seemed like a good move. Accepted the quote. Didn’t hear anything for months , then told we were forgotten about and somebody would call us. After 2 weeks there was no further communication. Left another voicemail and still nothing. Hopefully people will have a better experience then I have since they are rated so highly. Now will try to find somebody last minute before winter.
Sally Marion4 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
I had a large maple tree in my front yard that developed a crack down the center, which became a major safety concern due to its proximity to the house, a newer cement driveway, and other obstacles. I called Mori Tree Service, and Carlos was out the very next day to give me an estimate.
Within just a few days, Carlos and his crew arrived promptly as scheduled with some pretty awesome equipment. They were an incredibly friendly, pleasant, and professional crew to have on-site. The work was done fast (except for moments of hesitation and rock-paper-scissors when a huge wasp nest was discovered), efficiently, and with safety as their top priority. They did a remarkable job, were highly mindful of my property, and did an excellent cleanup when they finished. I couldn't be happier with the results and definitely know who I will be calling for any future tree needs!
Michael Holt7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I was highly pleased with the level of service I received. I called and got a quick response back. They showed up on time, I had a large lead coming off my tree that hung over the house, they removed , they were careful and respectful of the property and the cleanup was awesome, they left the jobsite immaculate. Carlos treats his customers great and his crew great too. I would definitely recommend Mori Tree Service to anyone.
Services: Service not listed
Heidi Anderson2 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
I had them come out on 8-31-26 for a quote and they did all the clean up on 09-01-26. Very professional and reasonably priced! I can't express enough, the gratitude I have for such a quick response! Awesome job and 100% would use again and 100% will refer to others that need the same kind of help I did!
Price assessment: Reasonable price
Services: Tree removal
James Sabin6 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
We’ve had Carlos and his team take down many trees over the last couple of years. Always professional, safety oriented, fair pricing, and highly skilled in removing dangerous trees from around our house. Hire local, they care about our community, and the safety of your home.
Price assessment: Great price
Services: Tree removal
Kurt SchneiderLocal Guide · 2 reviewsiTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
Extremely satisfied with the entire process from start to finish.
Carlos and his team leave your property in better condition than when they showed up..
Highly recommend 👍
Price assessment: Reasonable price
Services: Tree removal
sherlyn burkhardtLocal Guide · 19 reviewsiTotal number of Google reviews sherlyn has written across all businesses on Google Maps, not just this one.
Mori Tree Service did an outstanding job for us! They arrived on time and from start to finish, their team was professional, efficient, and highly skilled.
The quality of their work was truly A+—the trees were expertly cut and trimmed, and the cleanup was so thorough that the area looked better than before they started. Safety, attention to detail, and pride in their work were evident throughout the entire project.
What impressed us even more was their generosity in providing a substantial discount in support of Bay Area Women's Center's mission to combat domestic violence and sexual assault. Their commitment to supporting the community while delivering exceptional service speaks volumes about the company and its values.
We highly recommend Mori Tree Service to anyone looking for reliable, professional tree care. Thank you for your excellent work and support! 🌳👏
Price assessment: Great price
Services: Tree removal
rochelle dault1 reviewiTotal number of Google reviews rochelle has written across all businesses on Google Maps, not just this one.
Carlos and his crew took down a large maple tree in my backyard. They were communicative throughout the whole process and were extremely accommodating. I would highly recommend for tree removal/stump grinding services.
