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Morris Cleaning & Restoration

Floor refinishing service · Los Angeles, CA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 39 grout cleaningPosition by Experts Score among all companies we track in this category. · better than 76%
5.0 ★★★★★ 232 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
38%reviews answered by the owner
Oct 2026latest review

Morris Cleaning & Restoration at a glance

Customers consistently praise the company for punctuality, thorough workmanship, and fair pricing across stone restoration, carpet cleaning, and upholstery services. Reviewers highlight the professionalism and courtesy of the crew, noting that they often arrive on time and leave spaces clean. While the service receives a perfect five-star average, one low-star review mentions a rude and unprofessional phone interaction regarding a former employee, though this appears to be an isolated incident compared to the widespread positive feedback on the actual cleaning results.

  • Google rating: 5.0 out of 5 from 232 reviews (99% five-star).
  • Reviews on this page: 232 Google reviews (195 with written comments, 6 with photos).
  • Owner responses: the business replied to 38% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Grout Cleaning Service serving Los Angeles, California.

Data from Google, last updated October 26, 2026.

Score profile vs other grout cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction98Reliability97Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 98 (median 95)Reliability: 97 (median 95)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
This companyGrout Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Morris Cleaning & Restoration: 98/100 on this factor. Category median: 95.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Morris Cleaning & Restoration: 97/100 on this factor. Category median: 95.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Morris Cleaning & Restoration: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Morris Cleaning & Restoration: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Morris Cleaning & Restoration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–

Bar = this company · dark tick = category median.

Star ratings

232 Google reviews we collected

  • 5 stars23099%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 195 written reviews

  • Praise33399%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Quality & results9729%
  • Staff & attitude7823%
  • Speed & response6519%
  • Would recommend5717%
  • Price & value237%
  • Honesty & trust103%
  • Communication72%

What customers talk about

We read 195 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “showed up when they said they would did a great job like they always do.”
    “They transformed our floors, so much so that we can't even see the horrible job done prior.”
  • “George is extremely professional and so is his crew!”
  • “The service was on time, well done, fairly priced and we really appreciate George and the whole Morris Cleaning & Restoration Team.”
  • “Excellent work friendly workers highly recommend this company”
  • “…eaning and Restoration overdelivered - George promptly provided his reasonable estimate; Jose, Robert and Javiar arrived precisely on time; worked dil…”
  • “The owner George showed up in person and was straightforward, pleasant and honest.”
  • “The two employees that worked on my floors not only cleaned and restored the tile work to look like new, but they were also pleaseant and easy to work with.”

People customers mention

  • George 31 reviews
  • Jose 4 reviews
  • Israel 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Morris Cleaning & Restoration for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

Lynne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The crew did an unbelievable job of restoring tile and stone countertops and floors including removing stains from etching from sand and products. Great job. Highly recommend!

Donna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

George is extremely professional and so is his crew! Isreal brought my limestone back to life! Professional, courteous, a real artist in the field of stone restoration.

Richard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

showed up when they said they would did a great job like they always do. I recommend them.

Janet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have been utilizing Morris Cleaning & Restoration for many years both personally and professionally, referring them to my real estate clients. You can count on George making your home /property look fabulous after they work their magic bringing back the beauty of the materials. The workers are courteous, do the…

Becky5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They came out yesterday and did a very deep upholstery cleaning on some furniture we had stored in the garage that we are giving to someone. The service was on time, well done, fairly priced and we really appreciate George and the whole Morris Cleaning & Restoration Team. I highly recommend!

Jennifer11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our bathrooms look brand new! Work was done on time and with expertise. Would highly recommend

Photos

Customer reviews

5.0 ★★★★★ 232 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Carole CastenLocal Guide · 21 reviewsTotal number of Google reviews Carole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work by the technician! On time; always.

  • Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 years ago

Thanks Carole!

Steve Schlesinger4 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a wonderful job Thanks

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago

Thank you Steve. I appreciate your business

Lynne Pietz6 reviewsTotal number of Google reviews Lynne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The crew did an unbelievable job of restoring tile and stone countertops and floors including removing stains from etching from sand and products. Great job. Highly recommend!

Response from the owner · a month ago

Hi Lynne. Thank you for taking the time to leave such a great review. I appreciate your business. George

Donna Duffy9 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

George is extremely professional and so is his crew! Isreal brought my limestone back to life! Professional, courteous, a real artist in the field of stone restoration.

Response from the owner · a month ago

Thank you Donna for the great review. I really appreciate your business

Richard Nelson8 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

showed up when they said they would did a great job like they always do. I recommend them.

Response from the owner · a year ago

Thank you Richard. We appreciate your business

Bo Dean2 reviewsTotal number of Google reviews Bo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

always excellent

Janet Schuman3 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been utilizing Morris Cleaning & Restoration for many years both personally and professionally, referring them to my real estate clients. You can count on George making your home /property look fabulous after they work their magic bringing back the beauty of the materials. The workers are courteous, do the work and leave without any drama. Thank you George!

Becky McCalla5 reviewsTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They came out yesterday and did a very deep upholstery cleaning on some furniture we had stored in the garage that we are giving to someone. The service was on time, well done, fairly priced and we really appreciate George and the whole Morris Cleaning & Restoration Team. I highly recommend!

Jennifer Kolsky11 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our bathrooms look brand new! Work was done on time and with expertise. Would highly recommend

Lynn MurphyLocal Guide · 9 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top notch job by Jose, Robert and Javiar on rejuvenating our travertine floors! They look brand new ... and are 11 years old! George and Morris Cleaning and Restoration overdelivered - George promptly provided his reasonable estimate; Jose, Robert and Javiar arrived precisely on time; worked diligently and conscientiously; cleaned up and were out the door again precisely on time. We are repeat customers and will certainly use this service again. Highly recommend. Update: Because our floors looked so great, we have decided to have Morris Cleaning and Restoration come on an annual basis to continue to rejuvenate our travertine floor and have the floor continue to shine and look like new.

Morris Cleaning & Restoration on Google Maps →

Business details