Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Motor City Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty86−1.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Motor City Home Improvement

Detroit, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 16 chimney sweep services · 4.6★ from 186 Google reviews

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Report card

Percentile vs other chimney sweep services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Motor City Home Improvement is better than 71% of chimney sweep services.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Motor City Home Improvement is better than 59% of chimney sweep services.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Motor City Home Improvement is better than 86% of chimney sweep services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Motor City Home Improvement is better than 100% of chimney sweep services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Motor City Home Improvement is better than 100% of chimney sweep services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Motor City Home Improvement is better than 51% of chimney sweep services.C
51

Reviews for your job

Customers hired Motor City Home Improvement for 8 kinds of job.

Motor City Home Improvement for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Roof installation”

Renee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We had gutter and some brick repair done. The work was done timely and we were very satisfied. They even did extra work when they found another brick that needed repairing. I would definitely use this company again.

Great priceGutter repairsRoof installation
JoeLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I recently had my roof replaced by this company, and I couldn’t be more satisfied with the experience. From the initial inspection to the final cleanup, the team was professional, knowledgeable, and responsive. They arrived on time, communicated clearly throughout the project, and completed the work efficiently…

Customer photo from Joe's reviewCustomer photo from Joe's reviewCustomer photo from Joe's review
Great priceRoof installation
CynthiaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent company to do business with. Prompt and professional. We are very pleased with the roof and they also did a few minor repairs we are happy with. Thank You!

Great priceGeneral repairsRoof installation
Charlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

would highly recommend Motor city home improvement for all your roofing repairs & replacement. They were very quick to respond for a free quote request, met with our insurance adjustor onsite and fit our roof replacement into their busy schedule. Price of new roof was reasonable and workers were fast and cleaned up…

General repairsRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
S.11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Mark from Motor City Gutters for years. He is always prompt, does excellent work, and leaves the area cleaner than before he arrived. I Would recommend Motor City Home Improvement to anyone that wants gutters or home repairs job done the right way at a reasonable prices. Great Crew !

Gutter cleaningGeneral constructionExterior structural repairs+ Responsiveness+ Punctuality+ Quality
Gina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★

Rating only, no written review.

Reasonable priceGutter repairsInstallationRoof installation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 22%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Gutter repairs30—
Installation23—
Roof repair14—
General repairs10—
Masonry repair & maintenance10—
Gutter cleaning10—
Roof installation6—
General construction5—

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