iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty86−1.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 16 chimney sweep servicesiPosition by Experts Score among all companies we track in this category. · better than 13%
4.6★★★★★186 Google reviews · 20 photos
87%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Motor City Home Improvement 4.6 out of 5 based on 186 reviews, with the owner responding to 41% of them. Customers frequently praise the company for punctuality, clear communication, and competitive pricing on services like roof, gutter, and chimney repairs. However, several low-star reviews cite a recurring pattern of missed appointments, failed follow-up calls, and discrepancies between initial quotes and final costs.
Google rating: 4.6 out of 5 from 186 reviews (87% five-star).
Reviews on this page: 187 Google reviews (170 with written comments, 4 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 20, 2026.
Service: Chimney Sweep Service serving Detroit, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other chimney sweep services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Motor City Home ImprovementChimney Sweep Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Motor City Home Improvement: 71/100 on this factor. Category median: 85.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Motor City Home Improvement: 59/100 on this factor. Category median: 80.C
59
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Motor City Home Improvement: 86/100 on this factor. Category median: 94.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Motor City Home Improvement: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Motor City Home Improvement: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Motor City Home Improvement: 51/100 on this factor. Category median: 42.C
51
Bar = this company · dark tick = category median.
Star ratings
187 Google reviews we collected
4.6of 5
5 stars16287%
4 stars84%
3 stars11%
2 stars00%
1 star169%
Praise vs complaints
Phrases our text analysis found in 170 written reviews
95%praise
Praise37695%
Complaints205%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price778%
Reasonable222%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7820%
Quality & results7218%
Speed & response7118%
Price & value7018%
Would recommend6617%
Communication226%
Honesty & trust174%
What customers talk about
We read 170 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the initial inspection to the final cleanup, the team was professional, knowledgeable, and responsive.”
“Very unprofessional!”
“All around the entire process of my gutter repair was top notch.”
“Motor City also replaced damaged brick above roof line and reinstalled flashing at roof line.”
“The work was done timely and we were very satisfied.”
“Said they will be out to repair it on Saturday, but never showed nor called to let us know when they would.”
“They gave me a really good price and their work was incredible.”
“Call these guys to come out and give me an estimate on some siding.”
“If you’re looking for a reliable roofing company that delivers excellent customer service and high-quality results, I highly recommend them.”
“I don't recommend this service for African Americans.”
“Great communication, service and my wife has water back in her rain collector barrels.”
“I came outside to figure out a way to get her out and honestly.”
People customers mention
Mark43 reviews
Sean7 reviews
Frank4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Motor City Home Improvement for 8 kinds of job. Pick one to see what they paid and said.
Maria4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have had a number of home improvement projects completed by this company. Professional, prompt service!!!!
Great priceRoof repair
Renee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We had gutter and some brick repair done. The work was done timely and we were very satisfied. They even did extra work when they found another brick that needed repairing. I would definitely use this company again.
Great priceGutter repairsRoof installation
Jason7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Definitely will recommend. The team was able to find the reason my ceiling in the kitchen nook area was leaking! Two year issue, solved in two days!
Gutter repairsInstallation
greg13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The owner is a great person. He cares for his employees and clients. All around the entire process of my gutter repair was top notch. Great communication, service and my wife has water back in her rain collector barrels. Happy wife happy life. Thanks Mark.
JoeLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I recently had my roof replaced by this company, and I couldn’t be more satisfied with the experience. From the initial inspection to the final cleanup, the team was professional, knowledgeable, and responsive. They arrived on time, communicated clearly throughout the project, and completed the work efficiently…
Great priceRoof installation
Al1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The best decision I made.
I couldn't believe how fast we schedule a appointment. He was out the very next day. Mark and Sean. They gave me a really good price and their work was incredible.
I would definitely using this company again.
I would refer this to anyone that I know.
I have had a number of home improvement projects completed by this company. Professional, prompt service!!!!
Price assessment: Great price
Services: Roof repair
Response from the owner · 5 days ago
Thank you, Maria, for your fantastic 5-star review! We're delighted to hear that you've had a positive experience with our home improvement services. Our team takes pride in delivering professional and prompt service on every project. If you have any more home improvement needs or questions, don’t hesitate to reach out. We look forward to assisting you again!
Motor City Home Improvement
Renee Watson1 reviewiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
We had gutter and some brick repair done. The work was done timely and we were very satisfied. They even did extra work when they found another brick that needed repairing. I would definitely use this company again.
Price assessment: Great price
Services: Gutter repairs, Roof installation
Response from the owner · a year ago
Hello Renee. Thank you for sharing your positive experience with us. We are thrilled to hear that our team provided timely and satisfactory gutter and brick repair services. Going the extra mile to ensure all repairs were completed is part of our commitment to customer satisfaction. We appreciate your feedback and look forward to assisting you with any future home improvement needs. Thank you for choosing us! Motor City Home Improvement
Jason Jones7 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Definitely will recommend. The team was able to find the reason my ceiling in the kitchen nook area was leaking! Two year issue, solved in two days!
Services: Gutter repairs, Installation
Response from the owner · 3 months ago
Thank you, Jason! We're delighted to hear that our team was able to resolve the leak in your kitchen nook area so quickly. Your recommendation means a lot to us. If you need any further home improvement services, whether it’s roofing or masonry work, don’t hesitate to reach out. We’re here to help!
Motor City Home Improvement
greg karawan13 reviewsiTotal number of Google reviews greg has written across all businesses on Google Maps, not just this one.
The owner is a great person. He cares for his employees and clients. All around the entire process of my gutter repair was top notch. Great communication, service and my wife has water back in her rain collector barrels. Happy wife happy life. Thanks Mark.
Response from the owner · 4 months ago
Hi Greg,
Thank you for sharing your experience. I’m delighted our gutter repair and rain‑collector solution met your expectations. Your compliments on communication and staff care mean a lot to us. If any further adjustments are needed or you have other home‑improvement projects, feel free to reach out. We’re here to keep your home protected and efficient.
Regards,
Motor City Home Improvement
Manager, Motor City Home Improvement
Joe KrzeminskiLocal Guide · 9 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I recently had my roof replaced by this company, and I couldn’t be more satisfied with the experience. From the initial inspection to the final cleanup, the team was professional, knowledgeable, and responsive. They arrived on time, communicated clearly throughout the project, and completed the work efficiently without cutting corners.
The quality of workmanship was outstanding, and the crew took great care to protect my property during the installation process. After the job was completed, they thoroughly cleaned the area, leaving my yard looking spotless.
If you’re looking for a reliable roofing company that delivers excellent customer service and high-quality results, I highly recommend them. Their attention to detail and commitment to customer satisfaction truly set them apart.
Price assessment: Great price
Services: Roof installation
Response from the owner · 4 months ago
Thank you, Joe, for your fantastic review! We're delighted to hear that you are satisfied with your new roof and our team's professionalism. Your kind words about our attention to detail and commitment to quality mean a lot to us. If you need any further home improvement services in the future, don’t hesitate to reach out. We appreciate your recommendation!
Motor City Home Improvement
Al Rainier1 reviewiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
The best decision I made.
I couldn't believe how fast we schedule a appointment. He was out the very next day. Mark and Sean. They gave me a really good price and their work was incredible.
I would definitely using this company again.
I would refer this to anyone that I know.
Response from the owner · 6 months ago
Thank you for your fantastic review, Al! We're delighted to hear that Mark and Sean provided prompt service and exceptional quality at a great price. Your recommendation means a lot to us, and we’re here for any future home improvement needs you may have. We look forward to working with you again!
Motor City Home Improvement
Penny Cobb4 reviewsiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Grateful for the Gutter repair. I contacted Marc concerned about a downspout that was loose. Marc listened to my concern and assured me he would take care of it. He sent 𝙎𝙚𝙖𝙣 to complete the repair. Sean came and tightened up the downspout and put some screws in the bottom ones that I was concerned about too. I am very satisfied with Motor City Home Improvement services. I highly recommend them for any home repairs they offer.
Price assessment: Reasonable price
Services: Gutter repairs
Response from the owner · 7 months ago
Thank you, Penny, for your wonderful review! We're delighted to hear that Marc and Sean were able to address your downspout concerns effectively. Your satisfaction with our gutter repair services means a lot to us. We appreciate your recommendation and look forward to assisting you with any future home improvement projects!
Motor City Home Improvement
caitlin klein6 reviewsiTotal number of Google reviews caitlin has written across all businesses on Google Maps, not just this one.
I got in touch with Mark about an issue with my gutter and he came out and fixed it within 24 hours *and* did not charge me!
He was professional and efficient. Waiting for the next problem so I can call him back!
Price assessment: Great price
Services: Gutter repairs
Response from the owner · 8 months ago
Thank you, Caitlin, for your wonderful review! We're delighted to hear that Mark was able to resolve your gutter issue so quickly and efficiently. Your satisfaction is our top priority, and we appreciate your kind words about our service. If any other home improvement needs arise, don’t hesitate to reach out—we're here to help!
Motor City Home Improvement
Cynthia ChurchLocal Guide · 30 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Excellent company to do business with. Prompt and professional. We are very pleased with the roof and they also did a few minor repairs we are happy with. Thank You!
Price assessment: Great price
Services: General repairs, Roof installation
Response from the owner · 9 months ago
Thank you for your kind words, Cynthia! We are thrilled to hear that you are pleased with our roofing services and repairs. At Motor City Home Improvement, we strive to provide prompt and professional service to all our customers. Your satisfaction is our top priority, and we appreciate your feedback. If you ever need any further assistance with home improvement projects, feel free to reach out. Thank you for choosing us!
Motor City Home Improvement
Alicia KrolLocal Guide · 43 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Mark from Motor City Home Improvement was great to work with. Came out to give me a quote on rebuilding a brick chimney, gave me a great price. I went with Motor. Marks team came out and were great as well...chimney went up well, looks good, and they cleaned up after themselves. There was one small issue that I spoke with Mark and he took care of it.
Professional and personable and good to work with. Couldn't have asked for more!
Just used Mark to replace the gutters on my mother's house. Looks great!
Thank you for choosing Motor City Home Improvement, Alicia! We are delighted to hear that you had a positive experience with our team. It was a pleasure working on your brick chimney and gutters. We strive to provide professional service and quality workmanship. If you ever need assistance in the future, feel free to reach out. Your feedback is greatly appreciated!
Motor City Home Improvement
