Analyzing 7,499,4647.5M ReviewsFor 21,11021.1K Experts
Google reviewers rate Mr. Appliance of Charleston 4.9 out of 5 based on 438 reviews, with the owner responding to every comment. Customers frequently praise the company for punctual appointments, clear communication, knowledgeable technicians, and fair pricing for repairs on washers, dryers, and refrigerators. However, low-star reviews highlight recurring issues with scheduling cancellations, incomplete repairs, and a lack of follow-up communication.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Bar = this company · dark tick = category median.
438 Google reviews we collected
Phrases our text analysis found in 283 written reviews
Price verdicts customers left with their Google review
Middle half of what 44 customers paid ($158–$423) · gold mark = category median.
How often each topic comes up in the written reviews
We read 283 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Extremely timely appointment, great technician and pricing with truly honest and professional folks.”
“Nick was great, did the repair quickly and was veryy nice”
“Thank you I would highly recommend them to others seeking us straightforward approach to their questions and the cost of their services before commenc…”
“Will not be recommending this company to anyone and will not use them again.”
“We received an exceptional service from Vince today.”
“Washer still broken, called and asked if he made sure it was working before he left.”
“Vince demonstrated his expertise and answered all our questions without hesitation.”
“Diagnostics were affordable and repairman was professional, neat, and friendly.”
“He says if he were to try to look into problem it could cost $4k.”
“appliance from now on as they were the only company that picked up the phone when we were looking for a reliable company.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mr. Appliance of Charleston for 8 kinds of job. Pick one to see what they paid and said.
Extremely timely appointment, great technician and pricing with truly honest and professional folks. Have used these folks multiple times and they have been excellent.
Vince is fantastic - professional, friendly, knowledgeable, skilled, and reliable.
Mr. Appliance was great! They were quick, reliable and professional. Would definitely recommend!
Vince was great. Great communication with company and kept us updated. Again, Vince was efficient and very knowledgeable. Kudos to him!
Drew worked & worked to fix our dishwasher & didn't give up until it was fixed! We appreciated his determination to get the job done! We were fortunate to get Drew from Mr. Appliance again today. Mr. Appliance let's you know who's coming & when. The scheduler, Mike, is so nice & polite & very accommodating. We highly recommend Mr. Appliance!!
I called on Monday and they came on Tuesday. Fixed it in a couple of hours. Everyone was courteous.
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 39 | $196–$536 |
| Washing machine repair | 31 | $132–$365 |
| Dishwasher repair | 27 | $153–$340 |
| Dryer repair | 25 | $146–$334 |
| Refrigerator repair | 16 | $209–$379 |
| Washer/dryer repair | 11 | $225–$377 |
| Oven repair | 9 | $221–$506 |
| Stove, cooktop & oven repair | 9 | $275–$705 |
4.9 ★★★★★ 438 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Professional, polite, and knowledgable! Will use their services again!
Extremely timely appointment, great technician and pricing with truly honest and professional folks. Have used these folks multiple times and they have been excellent.
Thank you for your review, Mr. SeBlonka! We love to hear feedback like this and we greatly appreciate your loyalty. Thank you for using Mr. Appliance!
We received an exceptional service from Vince today. I will definitely call Mr. appliance from now on as they were the only company that picked up the phone when we were looking for a reliable company. Vince demonstrated his expertise and answered all our questions without hesitation.
Thank you for your review, Mr. Lapointe! Our customers really enjoy working with Vince. I'm happy we were able to help and we are honored to have earned your future business. Thank you for using Mr. Appliance!
On time. Clear communications. Very polite and competent technician.
Thank you for your review, Ms. Craft! We will take those descriptors every day! Thank you for using Mr. Appliance!
The plumbers were very informed about the problem after I discussed it with him. They repaired the defect of drainage. Thank you I would highly recommend them to others seeking us straightforward approach to their questions and the cost of their services before commencing any service.
Thank you for your review, Mr. Fitzgerald! We were happy to help! Thank you for using Mr. Appliance!
Vince is fantastic - professional, friendly, knowledgeable, skilled, and reliable.
Thank you for your review, Mr. Worley! Vince works very hard for our customers every day. Thank you for using Mr. Appliance!
Mr. Appliance was great! They were quick, reliable and professional. Would definitely recommend!
Thank you for your review, Ms. Boreck! We love to see those descriptors associated with our service. We greatly appreciate your recommendation. Thank you for using Mr. Appliance!
Fair prices. Prompt friendly service.
Thank you for your review, Mr. Carney! We were happy to help. Thank you for using Mr. Appliance!
Promp reply to repair request. Very knowledgeable technician.
Thank you for your review, Andy! Our tagline is "Speedy Expert Service" so it feels like we met that description. Thank you for using Mr. Appliance!
Vince was amazing! Knowledgeable, professional and efficient! The turn around time from my diagnosis and repair was super fast!
Thank you for your review, Ms. Chesnutt! We want our customers to be taken care of as quickly as possible. I'm glad Vince was able to take care of that for you. Thank you for using Mr. Appliance!
Analyzing 7,499,4647.5M ReviewsFor 21,11021.1K Experts
