Experts Reviews · Company report
Mr. Appliance of Charleston logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Mr. Appliance of Charleston

Summerville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 438 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Charleston is better than 83% of refrigerator repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Charleston is better than 81% of refrigerator repair services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Charleston is better than 94% of refrigerator repair services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Charleston is better than 99% of refrigerator repair services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Charleston is better than 76% of refrigerator repair services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Charleston is better than 100% of refrigerator repair services.A
100

Reviews for your job

Customers hired Mr. Appliance of Charleston for 8 kinds of job.

Mr. Appliance of Charleston for dishwasher repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Dishwasher repair” · showing 20

Zachary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Professional, polite, and knowledgable! Will use their services again!

Paid $100–150Reasonable priceDishwasher repair
Camille6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Drew worked & worked to fix our dishwasher & didn't give up until it was fixed! We appreciated his determination to get the job done! We were fortunate to get Drew from Mr. Appliance again today. Mr. Appliance let's you know who's coming & when. The scheduler, Mike, is so nice & polite & very accommodating. We highly recommend Mr. Appliance!!

Paid $100–150Reasonable priceDishwasher repairDryer repair
Laura13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Honest and reliable company!

Dishwasher repair
jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

JT, my technician, provided excellent and couteous service!

Dishwasher repair
Denise3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technician from Mr Appliance arrived o time and took care of my dishwasher repair. I would recommend them.

Dishwasher repair
KatherineLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional technician knowledgeable of the appliances. Mr. Fred was a pleasure to have working on the problem and installation of parts to my dishwasher. Thank you

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Riley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent experience, Mark was amazing. He diagnosed the issue within minutes and got the part it needed in a couple of days and had it good as new in under an hour. He was also so friendly and knowledgeable, I had a great experience. Would definitely recommend Mr. Appliance and won’t look anywhere else the next…

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
larry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent repair. Quick and professional

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
StevenLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good tech. Third company that came out They were able to fix it. $120 for diagnostics, and another $50 for repair (resetting the fuse). I'm satisfied. I will admit that the pricing is difficult to understand as I thought/told that if the repairs were less than the visit/diagnostics of ($120) that would be the price.…

Dishwasher repair
Ken7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were extremely professional, explained what was needed, gave cost BEFORE proceeding, and left the kitchen area perfectly clean. Highly, highly recommend!!

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Morgan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great communication, easy to schedule, very friendly and professional technician.

Dishwasher repair+ Professionalism
Charity2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a great experience and would definitely recommend!

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
CharlesLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mr. Appliance was very prompt in returning my call, scheduling the service and communicating the details. They responded with a service call exactly when they said they would , ordered a part, received it and installed it promptly. Jeremy was professional, courteous and I highly recommend this business!

Dishwasher repair
Ferris14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Diane was wonderful in scheduling the appointment, and Jeremy did a good professional job onsite.

Dishwasher repair
AlisonLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Extremely impressed with the professionals who came. They were thorough and knowledgeable. They explained everything to me that I needed to know in a way that I would remember to actually keep my dishwasher working. I would not hesitate to recommend Mr. appliance to all my friends.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Rating only, no written review.

Paid $100–150Reasonable priceDishwasher repair
Karin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceDishwasher repair
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Professionalism
MarkLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Show more dishwasher repair reviews (7 more) →

Price

$250-14% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 69%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair39$196–$536
Washing machine repair31$132–$365
Dishwasher repair27$153–$340
Dryer repair25$146–$334
Refrigerator repair16$209–$379
Washer/dryer repair11$225–$377
Oven repair9$221–$506
Stove, cooktop & oven repair9$275–$705

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