Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
Mr. Appliance of Charleston logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Mr. Appliance of Charleston

Summerville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 438 Google reviews

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Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Charleston is better than 83% of refrigerator repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Charleston is better than 81% of refrigerator repair services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Charleston is better than 94% of refrigerator repair services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Charleston is better than 99% of refrigerator repair services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Charleston is better than 76% of refrigerator repair services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Charleston is better than 100% of refrigerator repair services.A
100

Reviews for your job

Customers hired Mr. Appliance of Charleston for 8 kinds of job.

Mr. Appliance of Charleston for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$225–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 16

All 11 Google reviews tagged “Washer/dryer repair”

MURF6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Colin and Mark were great but more so flexible with working with me, working with GE

Oven repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
ChevyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have a Samsung Dryer that I purchase from Lowes in 2012. I had no issues with this dryer until May 2023. My dryer will spin , but will not produce heat to dry my clothes. I did some researched on a lot of repair appliance shops customer reviews and Mr. Appliance of Charleston had all five stars on there web page…

Washer/dryer repair+ Quality
DavidLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time using this company. Dryer was not heating. They were here on time and able to find part locally. Really impressed with the high level of service and professionalism. My go to for any appliance problems. Thank you Mark!!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
HarriettLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

No problems .very knowledgeable about what I needed. Quick service. Fred was very good at his job. Will welcome him back for anything else that needs to be fixed.

Dryer repairWasher/dryer repair+ Punctuality+ Professionalism
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service tech.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Phil2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great Job. They are awesome!!!

Washer/dryer repair
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Technician could not do the job, but customer service was fantastic. Thank you ! Update ! John , the manager came out to my house to take care of the business. I will definitely use them again in the future .

Washer/dryer repair
Marc8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Todd was outstanding. Professional and transparent in his repair estimates and process. I will use Mr. Appliance again.

Refrigerator repairWasher/dryer repair+ Quality+ Professionalism
ColleenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
SharonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Erica14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality

Price

$250-14% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 69%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair39$196–$536
Washing machine repair31$132–$365
Dishwasher repair27$153–$340
Dryer repair25$146–$334
Refrigerator repair16$209–$379
Washer/dryer repair11$225–$377
Oven repair9$221–$506
Stove, cooktop & oven repair9$275–$705

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