Appliance repair service · Arlington, TN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%48+11.6Value 14%72+10.2Replies to reviews 7%76+5.4Craft & service penalty65−3.5Momentum penalty78−2.2Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 16 appliance installationiPosition by Experts Score among all companies we track in this category. · better than 7%
4.7★★★★★1,993 Google reviews · 23 photos
86%five-star reviews
4.55★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
$371typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Mr. Appliance of Memphis 4.7 out of 5 based on 1993 reviews, with the owner responding to 69% of them. Customers frequently praise the service for punctuality, clear communication, and transparent pricing, noting that technicians often arrive within quoted windows and explain repairs thoroughly. However, some low-star reviews criticize appointment cancellations, misdiagnoses that lead to unnecessary part purchases, and a lack of effective troubleshooting for complex issues.
Google rating: 4.7 out of 5 from 1,993 reviews (86% five-star).
Reviews on this page: 1,992 Google reviews (1,214 with written comments, 13 with photos).
Owner responses: the business replied to 69% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Mr. Appliance of MemphisAppliance Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Memphis: 64/100 on this factor. Category median: 91.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Memphis: 48/100 on this factor. Category median: 87.C
48
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Memphis: 65/100 on this factor. Category median: 95.B
65
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Memphis: 72/100 on this factor. Category median: 100.B
72
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Memphis: 78/100 on this factor. Category median: 100.B
78
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Memphis: 76/100 on this factor. Category median: 81.B
76
Bar = this company · dark tick = category median.
Star ratings
1,992 Google reviews we collected
4.7of 5
5 stars1,71986%
4 stars1256%
3 stars181%
2 stars161%
1 star1146%
Praise vs complaints
Phrases our text analysis found in 1,214 written reviews
92%praise
Praise2,02292%
Complaints1738%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
84%fair
Great price128%
Reasonable10166%
Overpriced2214%
Not sure1812%
$371+28% vs typical appliance installation
Middle half of what 133 customers paid ($271–$471) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude68131%
Speed & response54525%
Quality & results34716%
Price & value21810%
Would recommend21010%
Communication1487%
Honesty & trust462%
What customers talk about
We read 1,214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My technician Wesley was very professional & explained everything he did & way.”
“I called for a quote and a man answered but then hung up on me.”
“Technician was prompt, on time, explained what was needed, efficient.”
“Technician never showed up for the appointment within the appointment window, he called 2 hours later to say that he was on the way, NOT ACCEPTABLE, c…”
“Spencer, the technician, was knowledgeable and resolved the issue quickly.”
“They will soon make the customer dependent upon them and will become your worst nightmare.”
“Very professional and knowledgeable service technician, Very reasonable pricing.”
“…en checking to see if everything was ok for a $100 so they basically over charged.…”
“…d they were on the spot they had as fixed after ordering the parts, I would recommend them to anyone very professional.…”
“I do not recommend this company that trying to monopolize the industry.”
“My wife and I called explained what was going on with our dryer, and they were on the spot they had as fixed after ordering the parts, I would recomme…”
“Originally they said they sent out a technician and the tenants did not answer.”
“Responsive and reliable service; service person making call, Shawn, Totally courteous and professional, we could not have asked for more”
“If you get then actually there no telling how they will try scam you.”
People customers mention
Shawn26 reviews
Spencer20 reviews
Samsung18 reviews
Hunter15 reviews
Wesley13 reviews
Chris13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Appliance of Memphis for 8 kinds of job. Pick one to see what they paid and said.
MatthewLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This was the second time Mr. Appliance has come to my family. Great people, great service. Thank you.
Paid $200–250Not sureRefrigerator repair
AutumnLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
We've been having problems with our washer sometimes leaving our clothes soaking wet so we scheduled an appointment. He came within the quoted appointment window. He said the washer had multiple codes and cleared them and said if it happens again take a picture of the cycle etc and they can come out again.
I ran a…
Paid $100–150OverpricedWashing machine repair
LorrieLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My technician Wesley was very professional & explained everything he did & way. Price for service was very good. He repaired my dryer.
Paid $350–400Reasonable priceDryer repair
Thomas13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
David did a great job! My LG all-in-one washer/dryer works better than even when it was brand new. Courteous and highly capable!
David1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
David contacted prior to coming which was good. Upon entering house he wore covers on shoes which is good. Very polite. Happy with his work so far. Hope no additional issues.
Paid $450–500OverpricedWashing machine repair
Karen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Service tech was very professional and kind.
A little pricey but so far although it has been less than a day, my repair job is complete and machine is working.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Matthew Skeeter HarrisLocal Guide · 13 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
This was the second time Mr. Appliance has come to my family. Great people, great service. Thank you.
Price assessment: Not sure
Price: $200–250
Services: Refrigerator repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
We really appreciate you coming back to us and sharing these kind words. It means a lot to know your family has trusted Mr. Appliance of Memphis more than once and that both our service and team made a positive impression. Thank you for your continued support!
AutumnLocal Guide · 15 reviewsiTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
We've been having problems with our washer sometimes leaving our clothes soaking wet so we scheduled an appointment. He came within the quoted appointment window. He said the washer had multiple codes and cleared them and said if it happens again take a picture of the cycle etc and they can come out again.
I ran a load as soon as he left and it happened again. I called within 2 hours of our appointment and got the call center 🙄 who stated the local office would call me back. I got no call. Called the next and was told the same thing. Its been 2 days, no call. I paid 143$ for absolutely nothing. Nothing was fixed and no one is responding. Originally I just wanted them to apply that fee to an actual repair like it says but at this point I don't even want to deal with the company anymore.
Save yourself time and money and use a different company.
Price assessment: Overpriced
Price: $100–150
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you for your feedback. We take customer concerns seriously and would love the opportunity to discuss this with you directly and learn more. Please reach out to us at 901-466-2026 so we can address the issues you’ve raised and work to find a resolution. We strive to provide quality service and want to ensure your satisfaction with our work. Thank you for bringing this to our attention.
Mr. Appliance of Memphis
Angela Morris7 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I highly recommend Mr Appliance! Knowledgeable and capable staff. The communication is excellent! They do what they say they are going to do and when they say they are going to do it. That’s rare these days!
Response from the owner · 2 weeks ago
It is wonderful to know you had such a positive experience with Mr. Appliance of Memphis. We are grateful for your high recommendation and appreciate you highlighting our team's expertise, clear communication, and reliability. Thank you for taking the time to share these kind words. We're glad you chose us and hope to be of service if you ever need help again.
Lorrie HobbsLocal Guide · 30 reviewsiTotal number of Google reviews Lorrie has written across all businesses on Google Maps, not just this one.
My technician Wesley was very professional & explained everything he did & way. Price for service was very good. He repaired my dryer.
Price assessment: Reasonable price
Price: $350–400
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Lorrie, it is great to hear your technician provided such clear explanations and professional service while repairing your dryer. Thank you for mentioning the value you received and for sharing your experience with Mr. Appliance of Memphis. We truly appreciate your feedback and are glad we could help get everything working smoothly again.
James Swett7 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Excellent service and professional attitude. Very helpful
Services: Service not listed
Response from the owner · 2 weeks ago
James, we're glad you found our service both professional and helpful. Thank you for taking a moment to share your experience with Mr. Appliance of Memphis—we truly appreciate it! If you ever need assistance again, we're here to help.
Vel GrundyLocal Guide · 65 reviewsiTotal number of Google reviews Vel has written across all businesses on Google Maps, not just this one.
Mr. Appliance is professional, dependable and timely. They are trustworthy and knowledgeable. I will never use anyone else. Tyler is the best!
Response from the owner · 3 weeks ago
It’s wonderful to know you find our team so reliable, knowledgeable, and professional. Thank you for placing your trust in Mr. Appliance of Memphis and for sharing such generous praise. We’re honored to be your go-to for appliance service, and your kind words mean so much. We look forward to continuing to deliver the level of care you expect.
Allen Sparks6 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
Needed dryer repair to fix belt issue. So glad this service is available.
Price assessment: Reasonable price
Price: $350–400
Positive: Quality, Professionalism
Services: Dryer repair
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · Edited 3 weeks ago
Allen, we appreciate you choosing Mr. Appliance of Memphis and are glad we could help resolve your dryer's belt issue. It's great to know our service was there when you needed it. Thank you for your feedback and for letting us be part of getting your laundry routine back on track.
James Byrd6 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Technician was prompt, on time, explained what was needed, efficient.
Price assessment: Not sure
Price: $400–450
Services: Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · 3 weeks ago
We appreciate you sharing your experience, James. It's great to hear the technician arrived promptly, explained everything clearly, and got the job done efficiently. Thank you for choosing Mr. Appliance of Memphis and taking the time to let us know how it went!
Dwight Wagner8 reviewsiTotal number of Google reviews Dwight has written across all businesses on Google Maps, not just this one.
Glad to hear the appointment was on schedule and the service met your expectations. Thank you for sharing your feedback and for choosing Mr. Appliance of Memphis.
Genia Seavers2 reviewsiTotal number of Google reviews Genia has written across all businesses on Google Maps, not just this one.
I used Mr. Appliance 4 years ago. The technicians name was Dsvid. He helped my leak problem behind the washer machine.
Earlier this year, I had a younger technician regarding both washer and dryer. He couldn't read the model numbers on the appliances because the model was no longer available. He suggested I buy a new washer and dryer.
Today, the same young technician came by because I could not take out the dryer lint tray, which sits on top of the dryer. I'm assuming he did a diagnostic. I just saw him on his iPad. He quoted a price of $400 just to clean the excess lint inside my dryer. I told him thanks but no thanks.
I found another appliance repair company that came by and cleaned our the excess lint for far less! Overcharging people is just wrong. I am a retiree, and don't have home warranty.
Response from the owner · 3 weeks ago
Genia, we’re sorry your recent experience with us was disappointing, especially after you had a positive experience with our team in the past. We understand your concern about the estimate you received and why the cost difference compared with the service you ultimately chose was frustrating. Our team is reviewing the details of your recent visit to better understand what happened. Thank you for bringing your concerns to our attention.
Mr. Appliance of Memphis
