Experts Reviews · Company report
Mr. Appliance of Memphis logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%48+11.6Value 14%72+10.2Replies to reviews 7%76+5.4Craft & service penalty65−3.5Momentum penalty78−2.2Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE

Mr. Appliance of Memphis

Arlington, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.7★ from 1,993 Google reviews

Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Memphis is better than 64% of appliance installation.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Memphis is better than 48% of appliance installation.C
48
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Memphis is better than 65% of appliance installation.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Memphis is better than 72% of appliance installation.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Memphis is better than 78% of appliance installation.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Memphis is better than 76% of appliance installation.B
76

Reviews for your job

Customers hired Mr. Appliance of Memphis for 8 kinds of job.

Mr. Appliance of Memphis for microwave repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Microwave repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 15 Google reviews tagged “Microwave repair”

Sonja5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Courteous, friendly and respectful. Very timely, efficient and highly skilled. Good communicator to explain the situation. Good results and will use services in the future.

Microwave repairOven repair+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service was professional and friendly. The service man was knowledgeable on all the appliances needing work. They stayed on schedule and repairs are finished. My only negative would be the $150 housecall fee which I feel is high. My fee was waived from a home show appointment but I might hesitate to call again due to the high fee.

Microwave repairRefrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
Sonya6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service and great job performance.

Microwave repair+ Responsiveness+ Punctuality+ Quality
Kelley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service, excellent work. Right on time. They went above and beyond. Would highly recommend and will use them again. Extremely pleased.

Microwave repair+ Responsiveness+ Punctuality+ Quality
Bruce6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technician Spencer was fantastic. He was on time and very thorough. The price was really reasonable. He actually had to go get a part and come back to fix the unit. I would use this company again in a heartbeat!

Microwave repair+ Responsiveness+ Punctuality+ Quality
matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Pleasant and knowledgeable. Incorrect diagnostic initially but didn’t quibble to fix the problem and did not charge for initial parts ordered

Microwave repair+ Professionalism
Tia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Bryan was amazing and professional. The issue was with the front office. When Bryan ordered my parts they were supposed to call me and make an appointment for him to fix my appliance. Instead, they made the appointment without consulting with me, red flag number 1. The second thing they did was make the appointment…

Microwave repair− Professionalism
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would highly recommend Mr Appliance service. My neighbor recommended them to me. They were precise, on time and very reasonably priced.

Microwave repairStove, cooktop & oven repair+ Responsiveness+ Professionalism+ Value
Anita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Dishwasher repairMicrowave repair+ Responsiveness+ Professionalism
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Microwave repair+ Punctuality
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Microwave repair+ Responsiveness+ Punctuality+ Professionalism
Doris4 years ago★★★★★

Rating only, no written review.

Microwave repair
BobLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Microwave repair
KimLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Microwave repairService not listed+ Punctuality+ Quality+ Professionalism
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Microwave repairRefrigerator repair+ Professionalism

Price

$371+28% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 66%Overpriced 14%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator repair186$201–$705
Washing machine repair155$253–$392
Dryer repair155$227–$359
Washer/dryer repair121—
Dishwasher repair93$164–$360
Refrigerator/freezer repair90$139–$385
Stove, cooktop & oven repair70$213–$637
Freezer repair67—

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