How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%48+11.6Value 14%72+10.2Replies to reviews 7%76+5.4Craft & service penalty65−3.5Momentum penalty78−2.2Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREMr. Appliance of Memphis
Arlington, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.7★ from 1,993 Google reviews
Report card
Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Mr. Appliance of Memphis for 8 kinds of job.
Mr. Appliance of Memphis for refrigerator/freezer repair
Clear ✕All 90 Google reviews tagged “Refrigerator/freezer repair”
We had Chris, He was very good, Kind and Professional, Did a great job and we were very happy with him, We will use yall again!
These guys are always quick to respond, reasonable and transparent with repairs. I’ve used them twice with 4 appliances and will continue to use them with these kind of issues!
The technician was very knowledgeable and fixed my appliance very speedily.
They're very professional and care about the customer; they see to it that your appliance work the way it did when you first purchase your product.
Excellent! Maurice was professional from beginning to end. Will definitely call Mr.Appliance for all of my appliance needs!
Hunter did great. Will hire you all again. Fair pricing. Great service
Hunter Petty was the service technician they sent out. He was fantastic!! Diagnosed the problem went and got the part and fixed it quickly & effectively. I will be recommending them to my friends & family. Already put a review on Nextdoor
Repairman was knowledgeable and friendly he checked out the refrigerator and told me the part I needed put it on everything start working I will use there services again I'm going to try Mr. Rooter next
The service was professional and friendly. The service man was knowledgeable on all the appliances needing work. They stayed on schedule and repairs are finished. My only negative would be the $150 housecall fee which I feel is high. My fee was waived from a home show appointment but I might hesitate to call again due to the high fee.
Friendly, professional service, thank you!
Aaron Taylor was my repair man He was fast, and very professional. He could not have been more pleasant I highly recommend them!
On time
You can’t charge quadruple for a part and expect the client to be happy. I kept the faulty part after the tech removed it and looked it up on several websites. I could have had it shipped to my house in 2 days for 1/3 to 1/4 of the price you charged me. No complaints with your service technician. He was friendly,…
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Excellent
They diagnosed the problem and had it fixed in about 30 minutes They were neat and left everything clean
Outstanding job and service.
They're very efficient. Everything was done quickly and neatly. My old appliances were fixed after moving into my house and being banged around in a truck. They're all like new now:)
expensive & I had to wait a week before the repair was made
Mr. Appliance has provided repairs on a Maytag dryer and a Samsung refrigerator, and they did great work both times.
Del was a wonderful Tech- He knew within minutes we need a new evaporator fan. The part needed to be ordered and would return the next day. After waiting all morning, I called and there was a scheduling issue that was not communicated to me. That knocked a star off the rating. However, Del came first thing the…
Jacob was knowledgeable and professional. Wore a mask and brought company doormat. Lightly recommend his services.
Delvecchio was prompt, courteous, professional and fixed our refrigerator/freezer. 5 star service. Would recommend for your appliance repair issues.
Well trained. Very professional
Jacob was an excellent repairman. He was professional, efficient, and knowledgeable. He provided options for repair and recommendations that worked for my family. If ever needed again, I’ll call Mr. Appliance.
Thank you to Mr Reed he was looking out for his customers saved me 1000.00 dollars on the repairs very professional will highly recommend him to anyone
Prompt, friendly, knowledgeable, accurate, and efficient
Response times are reasonable and Aaron is both friendly and professional. He knows what needs to be done.
I was extremely satisfied with Mr. Appliance exclamation poit's! Out of the clear blue I got a call that a call that our serviceman Bryan was a 1/2 hour out. He arrived within 20 minutes! Verily clean and very prompt with his question answering skills! I would highly recommend Mr. Appliance to anybody in the Tipton and Shelby County areas!
Technician in and out in less than an hour. Knew the problem and how to solve. Very pleased. Will contact again.
I really like that Mr. Appliance sends you a picture of the technician prior to arrival. Very considerate of my safety.
Del, the repairman was prompt, professional and efficient. He knew what he was doing and installed the new part quickly.
The technicians were very Professional and I have not had any problems since my appliances were serviced.
Service tech Jacob was great. Secelia was super at communication. Highly recommend Mr. Appliance.
Looked up Mr Appliance online, and was skeptical, but they were professional from the start. The company called and texted to confirm appointment, and the agent, Mr. Delvecchio Reed called to confirm, and again on the day of appointment. He was on time, courteous, professional, and superbly knowledgeable. In…
Service technician was on time,; very professional and knowledgeable.
Have done several appliance repairs for us. . This was a built in ice maker. Always pleasant, do good work and come out quickly. Highly recommend them.
We have a 7 year old Samsung refrigerator that's still in very good condition. The evaporator coil was freezing up due to a burned out heater coil that was part of the defrost system. Jireh, with Mr. Appliance was able to diagnose and repair the problem for a total cost of $572.96 total. An equivalent replacement would have cost at least $2,800.
Explained what caused my refrigerator to malfunction and he was very professional.
If you’re a bigger business with commercial equipment, don’t waste your time. They kept mixing up our appointments and didn’t fix our problem from months. The commercial repair guy (the only one they have) always had an attitude and didn’t wear a mask, even though it’s our buildings policy. I will not be using them again.
Excellent and professional service. I thoroughly enjoyed doing business with Mr. Appliance!
Jacob was friendly, respective of today's issues and efficient.
Good company. Prompt and they stand behind their work. What more to ask of a company?
Samsung refrigerator wasn't getting cold enough. Jared figured out the problem, fixed it temporarily while a part was being sourced, then installed the part within about a week.
Let me start by saying that I have never created an account for the express purpose of giving a negative review. I have never posted on one of these websites before. After connecting with a secretary I set up a date to have my refrigerator recharged with freon. Little did I know that this isn't a legal service. I…
Had several techs diagnose problems which were incorrect. Mr. Appliance correctly diagnose and made repairs. Relieved stressful situation. Very pleased.
I chose to not use my home owner insurance due to the quality of repairs id received in the past for the same problem. The Mr. Appliance technician was extremely knowledgeable. The appointment was easy and all times given were met. A part had to be ordered but i was kept informed on when to expect the part. The…
Jason was my technician. He was polite professional and on time. Would definitely recommend Mr. Appliance to anyone!
Thank you Jacob for your professionalism, explaining everything, making sure the refrigerator was working, placing a mat outside the door and removing your shoes. WOW. AND WEARING a mask the entire time. Your saved me 800.00 bucks. You rock Mr. APPLIANCE.
Easy to schedule, professional and on time. Repaired the refrigerator and provided a guaranty of their work for 1 year!
I have a Samsung refrigerator in which the ice maker had repair issues. I contacted Samsung first and was expecting a professional service company/technician to handle the situation. This was not the case at all; instead, I found it necessary to take my chances by finding a repair company/technician on my own. I…
Very professional. Technician called before he came. Knew what he was doing.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator repair | 186 | $201–$705 |
| Washing machine repair | 155 | $253–$392 |
| Dryer repair | 155 | $227–$359 |
| Washer/dryer repair | 121 | — |
| Dishwasher repair | 93 | $164–$360 |
| Refrigerator/freezer repair | 90 | $139–$385 |
| Stove, cooktop & oven repair | 70 | $213–$637 |
| Freezer repair | 67 | — |
