Experts Reviews · Company report
Mr. Appliance of Memphis logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%48+11.6Value 14%72+10.2Replies to reviews 7%76+5.4Craft & service penalty65−3.5Momentum penalty78−2.2Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE

Mr. Appliance of Memphis

Arlington, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.7★ from 1,993 Google reviews

Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Memphis is better than 64% of appliance installation.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Memphis is better than 48% of appliance installation.C
48
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Memphis is better than 65% of appliance installation.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Memphis is better than 72% of appliance installation.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Memphis is better than 78% of appliance installation.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Memphis is better than 76% of appliance installation.B
76

Reviews for your job

Customers hired Mr. Appliance of Memphis for 8 kinds of job.

Mr. Appliance of Memphis for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.186
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$201–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.85%

All 186 Google reviews tagged “Refrigerator repair” · showing 20

MatthewLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This was the second time Mr. Appliance has come to my family. Great people, great service. Thank you.

Paid $200–250Not sureRefrigerator repair
wileytv1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very Friendly and Professional

Paid $450–500Reasonable priceRefrigerator repair
ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Aaron came to check out my fridge this past summer to see what was wrong. Couldn’t be nicer! I highly recommend this company.

Freezer repairRefrigerator repair
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service. Tech was very knowledgeable courteous and prompt

Paid $500+Reasonable priceRefrigerator repair
Bryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional and knowledgeable service technician, Very reasonable pricing.

Paid $500+Reasonable priceRefrigerator repair+ Responsiveness+ Punctuality+ Quality
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very satisfied. Work performed on time communication was good. Cost seems fair relative to market.

Freezer repairRefrigerator repair
Jerry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

On time, friendly, professional plus solved our dryer problem quickly. Will definitely use them again. Alway satisfied with the way they keep our older appliances working.

Paid $500+Reasonable priceRefrigerator repair
Heidi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Aaron always does a great job !

Paid $500+Reasonable priceRefrigerator repair
MikeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Very nice, polite and prompt. Took care of business.

Paid $500+Not sureRefrigerator repair
Lela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mr Appliance just fixed our GE refrigerator quickly, cleanly and at a reasonable cost. Very pleased!

Paid $200–250Reasonable priceRefrigerator repair
Candice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great customer service. Very quick to with service call and repair. Technician was very friendly. Great job !!!

Refrigerator repair
SLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fast and professional service.

Paid $400–450Not sureRefrigerator repair
matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris was extremely helpful and explained everything to me very well. Ask for him if you call these guys out.

Paid $450–500Reasonable priceFreezer repairRefrigerator repair
AngelaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very knowledgeable friendly. Definitely knows the business. Would definitely recommend.

Refrigerator repair
CarolLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly professional, knowledgeable and courteous

Refrigerator repair
JLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician Mr. Chris was excellent. His knowledge base associated with my refrigerator and the attention to detail he applied while working was A1. I would recommend Mr. Appliance to anyone that needed their appliances serviced.

Paid $250–300Reasonable priceRefrigerator repair
Holly14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Pick another company. I'm not sure how these people sleep at night. My fridge leaks water from underneath but is still fully functional. I had someone from this company come out & look at the leak. They said to replace a valve it would be $500 which is insane. I could almost buy a new fridge with that kind of money.…

Paid $250–300OverpricedRefrigerator repair
Dan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Arrived on time. Very thorough and knowledgeable. Will use again

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
C.L.10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent customer service! Very rare in today's world. Chris Bowles was able to diagnose the problem, give me an exact ETA for the replacement part and repair completion. The same repairman came back (which I appreciate) and was just as pleasant as the first visit. He also answered all of my questions without a…

Paid $300–350Reasonable priceRefrigerator repair
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very helpful, professional, and knowledgeable!

Refrigerator repair

Show more refrigerator repair reviews (166 more) →

Price

$371+28% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 66%Overpriced 14%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator repair186$201–$705
Washing machine repair155$253–$392
Dryer repair155$227–$359
Washer/dryer repair121—
Dishwasher repair93$164–$360
Refrigerator/freezer repair90$139–$385
Stove, cooktop & oven repair70$213–$637
Freezer repair67—

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