How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%48+11.6Value 14%72+10.2Replies to reviews 7%76+5.4Craft & service penalty65−3.5Momentum penalty78−2.2Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREMr. Appliance of Memphis
Arlington, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.7★ from 1,993 Google reviews
Report card
Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Mr. Appliance of Memphis for 8 kinds of job.
Mr. Appliance of Memphis for refrigerator repair
Clear ✕All 186 Google reviews tagged “Refrigerator repair” · showing 60
This was the second time Mr. Appliance has come to my family. Great people, great service. Thank you.
Very Friendly and Professional
Aaron came to check out my fridge this past summer to see what was wrong. Couldn’t be nicer! I highly recommend this company.
Excellent service. Tech was very knowledgeable courteous and prompt
Very professional and knowledgeable service technician, Very reasonable pricing.
Very satisfied. Work performed on time communication was good. Cost seems fair relative to market.
On time, friendly, professional plus solved our dryer problem quickly. Will definitely use them again. Alway satisfied with the way they keep our older appliances working.
Aaron always does a great job !
Very nice, polite and prompt. Took care of business.
Mr Appliance just fixed our GE refrigerator quickly, cleanly and at a reasonable cost. Very pleased!
Great customer service. Very quick to with service call and repair. Technician was very friendly. Great job !!!
Fast and professional service.
Chris was extremely helpful and explained everything to me very well. Ask for him if you call these guys out.
Very knowledgeable friendly. Definitely knows the business. Would definitely recommend.
Highly professional, knowledgeable and courteous
The technician Mr. Chris was excellent. His knowledge base associated with my refrigerator and the attention to detail he applied while working was A1. I would recommend Mr. Appliance to anyone that needed their appliances serviced.
Pick another company. I'm not sure how these people sleep at night. My fridge leaks water from underneath but is still fully functional. I had someone from this company come out & look at the leak. They said to replace a valve it would be $500 which is insane. I could almost buy a new fridge with that kind of money.…
Arrived on time. Very thorough and knowledgeable. Will use again
Excellent customer service! Very rare in today's world. Chris Bowles was able to diagnose the problem, give me an exact ETA for the replacement part and repair completion. The same repairman came back (which I appreciate) and was just as pleasant as the first visit. He also answered all of my questions without a…
Very helpful, professional, and knowledgeable!
Update: Bryan’s repair only lasted 2 months. Management refused to speak with me, adjust the bill or issue a refund. I would NOT recommend this company to anyone! BEWARE! Post: The service man, Bryan came on time and showed respect for my home. He diagnosed the problem and repaired it promptly. I will be using this…
They arrived the same day I called but the part needed could not be found locally so it took a week to have the refrig repaired. Hats off to Maurice, he did a great job on the repair, was very neat, cleaned up after and was very respectful of our time.
Great customer service. A+++
Prompt service, fixed the problem. A bit costly but glad to have our fridge fixed.
Excellent service and repair
Service started with the office. Very pleasant and listened. The serviceman, Hunter, explained what was required, how long to get the parts and cost. Today was the install. Hunter detailed the expectations. Customer service was fantastic. Hunter put new seals on the refrigerator, element in the oven and burner on the stove top. Thank you.
Hunter was excellent at his job. Our Samsung refrigerator was not cold enough, 55 degrees. Hunter replaced all of the parts that were not working properly! It’s like we have a new refrigerator! Hunter is the best!
Refrigerator compressor failed, process explained, other than the first replacement part being faulty and having to wait for another all went well. Have used the same technician for several repairs Ian always pleased with his professionalism.
Both of the Appliance Technicians I met were very courteous and very professional! They were able to quickly diagnose the problem, ordered the part and got my refrigerator back up and running as soon as the part arrived on the day they promised!
Service was great - Hunter was the best.
Hunter have me the details on the refrigerator and he told me what was wrong with it. After that Hunter gave me an estimate price and I paid it. Now I am a satisfied customer. My second time calling them and the repair men do a really great job. I recommend Mr. Appliance to anyone needing service.
Tremendous service. Highly recommend.
great service and very affordable repair on my ice maker. would highly recommend
Bryan was very professional and helpful.
Picked them out of Google search for refrigerator repair based on reviews. They did not disappoint. They were on time, called before they came, texted me a picture of the service tech and e-mailed they were on the way. The service tech Del was courteous, brought a mat with him to wipe his feet and wore shoe…
Repairman was knowledgeable and friendly he checked out the refrigerator and told me the part I needed put it on everything start working I will use there services again I'm going to try Mr. Rooter next
Very satisfied with my experience. My tech was professional, polite, and prompt. Couldn't ask for better!
The service was professional and friendly. The service man was knowledgeable on all the appliances needing work. They stayed on schedule and repairs are finished. My only negative would be the $150 housecall fee which I feel is high. My fee was waived from a home show appointment but I might hesitate to call again due to the high fee.
I was very pleased with the service I received. The service tech knew right away what the problem was. It was fixed right away. 👍
Hunter was fabulous! Great personality! Thought we might have to reschedule but he worked it out. Thank you again for your great service Hunter! If I'm ever in need, I'm calling Mr. Appliance every time!
They showed up for same day service and fixed it!
Aaron was very knowledgeable and professional, as a certified SubZero technician, his diagnosis and replacement of the compressor was done in an outstanding manner.
Excellent
The repairman was very professional.
On time
Repaired our built Sub Zero refrigerator when we thought nothing could be done. Mr. Appliance did a great job in a professional and timely manor. Highly recommend
Prompt / Professional
Love what they do very professional and nice. Will use them again 😃. Thank you 😊
Always communicated, showed when he said he would and took care of the issue with 2 visits determined. the diagnosis was determined. Rodney was super polite and professional. I will be using these folks again!
Came on time and after a quick inspection found the problem. Said he had the part on the truck and told me what the final cost would be and I had him fix it. Probably not the norm but he was in and out in 20 minutes and I had a repaired fridge.
From the Pitmans - Excellent communication, Awesome customer service and efficient!!! I will definitely use them again and ask for the same technician.
The fridge was inspected. The part was ordered. I got a text reminder of the installation appointment. The service person was on time. The fridge seems to be working fine now. We’re supposed to keep an eye on the temp. But the control panel is responsive now.
Called them and they were great from the start. Customer service does still exist. Showed up on time. Ordered my part. Called to install. All done within 3 days. Aaron was the technician. Awesome dude.
Very professional with excellent customer service
They're very efficient. Everything was done quickly and neatly. My old appliances were fixed after moving into my house and being banged around in a truck. They're all like new now:)
Technician was very knowledgeable, and was more than happy to answer any questions that I had. Would most definitely use again in the future
Did the job. Professional and responsive to the repairs necessary
Very good
Great family owned company to work with.
Service is professional and courteous. The office staff have all been pleasant and responsive.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator repair | 186 | $201–$705 |
| Washing machine repair | 155 | $253–$392 |
| Dryer repair | 155 | $227–$359 |
| Washer/dryer repair | 121 | — |
| Dishwasher repair | 93 | $164–$360 |
| Refrigerator/freezer repair | 90 | $139–$385 |
| Stove, cooktop & oven repair | 70 | $213–$637 |
| Freezer repair | 67 | — |
