How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%48+11.6Value 14%72+10.2Replies to reviews 7%76+5.4Craft & service penalty65−3.5Momentum penalty78−2.2Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREMr. Appliance of Memphis
Arlington, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.7★ from 1,993 Google reviews
Report card
Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Mr. Appliance of Memphis for 8 kinds of job.
Mr. Appliance of Memphis for refrigerator repair
Clear ✕All 186 Google reviews tagged “Refrigerator repair” · showing 180
This was the second time Mr. Appliance has come to my family. Great people, great service. Thank you.
Very Friendly and Professional
Aaron came to check out my fridge this past summer to see what was wrong. Couldn’t be nicer! I highly recommend this company.
Excellent service. Tech was very knowledgeable courteous and prompt
Very professional and knowledgeable service technician, Very reasonable pricing.
Very satisfied. Work performed on time communication was good. Cost seems fair relative to market.
On time, friendly, professional plus solved our dryer problem quickly. Will definitely use them again. Alway satisfied with the way they keep our older appliances working.
Aaron always does a great job !
Very nice, polite and prompt. Took care of business.
Mr Appliance just fixed our GE refrigerator quickly, cleanly and at a reasonable cost. Very pleased!
Great customer service. Very quick to with service call and repair. Technician was very friendly. Great job !!!
Fast and professional service.
Chris was extremely helpful and explained everything to me very well. Ask for him if you call these guys out.
Very knowledgeable friendly. Definitely knows the business. Would definitely recommend.
Highly professional, knowledgeable and courteous
The technician Mr. Chris was excellent. His knowledge base associated with my refrigerator and the attention to detail he applied while working was A1. I would recommend Mr. Appliance to anyone that needed their appliances serviced.
Pick another company. I'm not sure how these people sleep at night. My fridge leaks water from underneath but is still fully functional. I had someone from this company come out & look at the leak. They said to replace a valve it would be $500 which is insane. I could almost buy a new fridge with that kind of money.…
Arrived on time. Very thorough and knowledgeable. Will use again
Excellent customer service! Very rare in today's world. Chris Bowles was able to diagnose the problem, give me an exact ETA for the replacement part and repair completion. The same repairman came back (which I appreciate) and was just as pleasant as the first visit. He also answered all of my questions without a…
Very helpful, professional, and knowledgeable!
Update: Bryan’s repair only lasted 2 months. Management refused to speak with me, adjust the bill or issue a refund. I would NOT recommend this company to anyone! BEWARE! Post: The service man, Bryan came on time and showed respect for my home. He diagnosed the problem and repaired it promptly. I will be using this…
They arrived the same day I called but the part needed could not be found locally so it took a week to have the refrig repaired. Hats off to Maurice, he did a great job on the repair, was very neat, cleaned up after and was very respectful of our time.
Great customer service. A+++
Prompt service, fixed the problem. A bit costly but glad to have our fridge fixed.
Excellent service and repair
Service started with the office. Very pleasant and listened. The serviceman, Hunter, explained what was required, how long to get the parts and cost. Today was the install. Hunter detailed the expectations. Customer service was fantastic. Hunter put new seals on the refrigerator, element in the oven and burner on the stove top. Thank you.
Hunter was excellent at his job. Our Samsung refrigerator was not cold enough, 55 degrees. Hunter replaced all of the parts that were not working properly! It’s like we have a new refrigerator! Hunter is the best!
Refrigerator compressor failed, process explained, other than the first replacement part being faulty and having to wait for another all went well. Have used the same technician for several repairs Ian always pleased with his professionalism.
Both of the Appliance Technicians I met were very courteous and very professional! They were able to quickly diagnose the problem, ordered the part and got my refrigerator back up and running as soon as the part arrived on the day they promised!
Service was great - Hunter was the best.
Hunter have me the details on the refrigerator and he told me what was wrong with it. After that Hunter gave me an estimate price and I paid it. Now I am a satisfied customer. My second time calling them and the repair men do a really great job. I recommend Mr. Appliance to anyone needing service.
Tremendous service. Highly recommend.
great service and very affordable repair on my ice maker. would highly recommend
Bryan was very professional and helpful.
Picked them out of Google search for refrigerator repair based on reviews. They did not disappoint. They were on time, called before they came, texted me a picture of the service tech and e-mailed they were on the way. The service tech Del was courteous, brought a mat with him to wipe his feet and wore shoe…
Repairman was knowledgeable and friendly he checked out the refrigerator and told me the part I needed put it on everything start working I will use there services again I'm going to try Mr. Rooter next
Very satisfied with my experience. My tech was professional, polite, and prompt. Couldn't ask for better!
The service was professional and friendly. The service man was knowledgeable on all the appliances needing work. They stayed on schedule and repairs are finished. My only negative would be the $150 housecall fee which I feel is high. My fee was waived from a home show appointment but I might hesitate to call again due to the high fee.
I was very pleased with the service I received. The service tech knew right away what the problem was. It was fixed right away. 👍
Hunter was fabulous! Great personality! Thought we might have to reschedule but he worked it out. Thank you again for your great service Hunter! If I'm ever in need, I'm calling Mr. Appliance every time!
They showed up for same day service and fixed it!
Aaron was very knowledgeable and professional, as a certified SubZero technician, his diagnosis and replacement of the compressor was done in an outstanding manner.
Excellent
The repairman was very professional.
On time
Repaired our built Sub Zero refrigerator when we thought nothing could be done. Mr. Appliance did a great job in a professional and timely manor. Highly recommend
Prompt / Professional
Love what they do very professional and nice. Will use them again 😃. Thank you 😊
Always communicated, showed when he said he would and took care of the issue with 2 visits determined. the diagnosis was determined. Rodney was super polite and professional. I will be using these folks again!
Came on time and after a quick inspection found the problem. Said he had the part on the truck and told me what the final cost would be and I had him fix it. Probably not the norm but he was in and out in 20 minutes and I had a repaired fridge.
From the Pitmans - Excellent communication, Awesome customer service and efficient!!! I will definitely use them again and ask for the same technician.
The fridge was inspected. The part was ordered. I got a text reminder of the installation appointment. The service person was on time. The fridge seems to be working fine now. We’re supposed to keep an eye on the temp. But the control panel is responsive now.
Called them and they were great from the start. Customer service does still exist. Showed up on time. Ordered my part. Called to install. All done within 3 days. Aaron was the technician. Awesome dude.
Very professional with excellent customer service
They're very efficient. Everything was done quickly and neatly. My old appliances were fixed after moving into my house and being banged around in a truck. They're all like new now:)
Technician was very knowledgeable, and was more than happy to answer any questions that I had. Would most definitely use again in the future
Did the job. Professional and responsive to the repairs necessary
Very good
Great family owned company to work with.
Service is professional and courteous. The office staff have all been pleasant and responsive.
First time to use Mr Appliance. They were courteous & responsive. Jacob, our technician, was knowledgeable & repaired our refrigerator quickly. We would definitely call them again.
Jacob was super nice and efficient.
I had very good experience with Mr Appliance, The service technician Jacob was very knowledgeable of my refrigerator, he explained things to me and he had a very pleasant attitude, I was confident from the beginning that he would do a good job and he did I would be most proud to recommend this service to any of my friends
Jacob was an excellent repairman. He was professional, efficient, and knowledgeable. He provided options for repair and recommendations that worked for my family. If ever needed again, I’ll call Mr. Appliance.
Aaron is a real professional. Impressive!
Didn't like the service, technician didn't check it{ he just ask me what it doing and i told him } He stated you would be better off getting a new one , for both appliance .well they could have stated that over the phone and save me my money and time THANKS FOR NOTHING
He was very professional and kind. He gets a 10 from me.
Very knowledgeable and professional service technician who repaired my Samsung refrigerator. Repair price was reasonable and my refrigerator is working fine again. I would definitely recommend this company especially if you need a Samsung refrigerator repaired.
Very professional and knowledgeable.
From customer service to the repair rep who showed up on time , everyone wad absolutely professional. We will be calling again and again Thank you for your service Happy Holidays.
Service technician was on time,; very professional and knowledgeable.
Erin took the time to fully assess and repair my older Viking refrigerator. We had a condensation leak from failed chiller line insulation. Erin made multiple trips (every Friday over several weeks) to make minor adjustments before making the actual final repair. We appreciated his patience in solving the problem…
Technician was on time and professional. He did a great job of explaining the problem and what he needed to do to fix it.
Jacob was friendly, respective of today's issues and efficient.
Excellent repair technician—professional, knowledgable, on time
I think what I appreciate the most is the fact they take the time to go into detail explaining what is wrong with the appliance and the plan to fix. Also very friendly.
Replace sensor in the refrigerator and repair water dispenser.
Making an appointment was easy to do and scheduled within a short time. Aaron called to let me know when he would arrive and was well within the appointed time. He was professional, efficient, explained everything in detail and showed me the mechanical culprit. He was also kind enough to give me some great advise…
Great service!!!
My tech Nick was very professional and very knowledgeable. I was torn between fixing and replacing Nick was very helpful with my questions of the newer units. So i fuxed.it and thank you Nick!
Friendly and efficient
Nick King did an excellent job going above and beyond what was expected.
The people in the office was so nice and gives you courteous calls. I was sent a picture of Mr. Jacob the technician before arriving. I thought that was so cool I would have an idea of what he looks like upon arriving. When Mr Jacob arrived at the door he laid out a mat to walk on and covered his shoes with a shoe…
I called the number and alady picked up and she was very nice, courteous, and understanding with my matter. But, was very backed up due to the bad weather we had in Memphis Tennessee. I, then became the understanding one ,because she said no open slots. I said okay but if something becomes available then I'll…
Great service. Fast, friendly.
Called early on a cold grey Monday morning. Spoke with Terri. Wow. On a business call my day went from drab to delightful. I booked an appointment and felt like the sun had come out.
Great Technician!! Fast and efficient
It turned out that I had to replace both the dishwasher and the refrigerator. I decided more sensible. The people were all friendly and accommodating. They called to say they would issue a refund. I’m still waiting for it. Hope it comes soon.
The person who came to do our repair was very helpful and courteous. But cannot say the same about their customer service. Not too happy with their communication.
Jacob was our repairman and the folks that took the call. Great customer experience to them
Aaron delivers once again! They can find older aplliance parts when no one else can. This is our 5th or 6th time using them on various appliances. A+++!
The water and icemaker on my refrigerator has stopped working. The technician was able to diagnose the problem and fix it within a few days. I was very grateful and thankful because the water dispenser has not worked for the last five years. I also want to say the technician was very professional and courteous why he perform his job.
My refrigerator was not cooling or freezing and the ice maker was not working, The repairman was very professional and respectful. The work was done in a timely manner. This was an awesome job done by the repairman.
The contractor came early so I didn't have to wait long and he took the time to put his PPE on before walking through my home. It took him less than 15 minutes to complete the job great customer service.
Excellent service very professional very knowledgeable on my Samsung dryer, save me $1,100 from buying a Maytag dryer, cancel my purchase just yesterday and now my dryer is repaired thanks to Mr. Appliance.
Great service from Mr Appliance. Very personable, competent technician. Jasper was the technician. Excellent.
Very professional and knowledgeable about all aspects of the product being worked on, which was an ice maker by the way. Aaron the technician was courtesy and very good in explaining everything that was going on. He fixed the issue in minimal time. I highly recommend this place and especially Aaron.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator repair | 186 | $201–$705 |
| Washing machine repair | 155 | $253–$392 |
| Dryer repair | 155 | $227–$359 |
| Washer/dryer repair | 121 | — |
| Dishwasher repair | 93 | $164–$360 |
| Refrigerator/freezer repair | 90 | $139–$385 |
| Stove, cooktop & oven repair | 70 | $213–$637 |
| Freezer repair | 67 | — |
