Experts Reviews · Company report
Mr. Appliance of Memphis logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%48+11.6Value 14%72+10.2Replies to reviews 7%76+5.4Craft & service penalty65−3.5Momentum penalty78−2.2Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE

Mr. Appliance of Memphis

Arlington, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.7★ from 1,993 Google reviews

Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Memphis is better than 64% of appliance installation.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Memphis is better than 48% of appliance installation.C
48
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Memphis is better than 65% of appliance installation.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Memphis is better than 72% of appliance installation.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Memphis is better than 78% of appliance installation.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Memphis is better than 76% of appliance installation.B
76

Reviews for your job

Customers hired Mr. Appliance of Memphis for 8 kinds of job.

Mr. Appliance of Memphis for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.121
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.74
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 11

All 121 Google reviews tagged “Washer/dryer repair” · showing 40

StephanieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have always like the service that I have received from this company. Parts have a shorter wait time now than 3/4 years ago thankfully. In the past we waited a week or two now it was just a long weekend. I appreciated the cleanup too.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
RasalynLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. David is very professional, friendly, and kind. He explains what needs to be done and looks at the equipment as preventing future problems

Exhaust hood repairsWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Vicki7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with your company. The technician who did the work was very knowledgeable and completed the job in a timely manner. 👏

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Swanson10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent experience with the technician Shawn who was quite knowledgeable.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryon was efficient and professional and got my washing machine working. He always goes beyond to make sure we are satisfied! Price for repair and time spent very reasonable.

Washer/dryer repair
Jay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

No call no show. Had an appointment on 3/27, 8AM-12PM. Called to get answers and they never got back to me. Missed a day of work because of these people. Ended up just buying a new dryer.

Dryer repairWasher/dryer repair− Responsiveness
Casey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional service and communication. Fantastic speed of repairs with reasonable pricing.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Jane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and so very knowledgeable- highly recommend and will use again

Dryer repairWasher/dryer repair
stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a great Experience w Mr. Appliance of Memphis!! Great service!!

Washer/dryer repair
LonettaLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The experience that I had with this company was beyond exceptional. I wish there were 10 stars available because that's exactly the kind of service that this company provides. Thank you so much!!!!

Washing machine repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Bill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Service

Washer/dryer repair+ Professionalism
Diane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I would give them 10 stars if I could. Very courteous, fast service an reasonable price

Freezer repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Drew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our problem was diagnosed quickly and repaired as soon as parts were available. A + service

Washer/dryer repair+ Responsiveness+ Quality+ Professionalism
Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Glenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Came out next day, and on time! Tech was very knowledgeable and quick. Will definitely use them again!

Washer/dryer repair+ Value
bekmark12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job

Washer/dryer repair+ Quality
Patrick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Washer would not drain. Replaced circuit board

Washing machine repairWasher/dryer repair
Ty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent tech. Very informative and thorough.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
Terrica11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Overpriced! I payed 300 dollars for a 11 dollar part that took him 5 minutes to replace. Wished I would’ve Google how to do myself.

Washer/dryer repair− Value
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and great technician, Hunter.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience. Best repair technician I have ever had work on any appliance in my home. Very clean and exalent work.

Washer/dryer repair
Larry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Showed up in a very timely manner and did the job perfectly Very professional and prompt. Couldn’t be more pleased

Washer/dryer repair
RonnieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

The problem appears to be fixed. I have used the washer only once, since repaired. It costed the price of 1/2 of a new machine. $379.00. Replaced suspension springs. Total repair time 15 mins.

Washer/dryer repair− Value
Louise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They're very efficient. Everything was done quickly and neatly. My old appliances were fixed after moving into my house and being banged around in a truck. They're all like new now:)

Exhaust hood repairsDryer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, efficient, effective. Professional. Painless. Could not get anyone else here for days. They got someone here in a few hours. Highly recommend them. Unexpectedly great service.

Washer/dryer repair
AmyLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The tech was professional and quick with the repair. He showed me exactly what it was going to cost and let me know that if when he got into the appliance and something else was wrong it would change the total. Which is completely understandable as that would be an additional problem that needed work. I would…

Washer/dryer repair+ Professionalism
Leslie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

The tec came broke my washing machine.it was at least working before he came! I was finally reimbursed my money, but never compensated for my washing machine! Had to purchase another machine like people can pull $575.00 out the air!!!! I WILL NEVER USE THEM AGSIN😡😡😡

Washer/dryer repair− Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, efficient, and polite service. Our repairman even put surgical type covers over his shoes.

Washer/dryer repair
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and very knowledgeable

Washer/dryer repair
AllieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

No show, no call, no heads up. I scheduled a time for a tech to come out today between 12-5pm and no one ever showed. They never even called to say they weren’t coming. So unprofessional. Won’t be using them again

Washer/dryer repair− Punctuality− Quality
Wendi13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wesley did a wonderful job! He was on time and professional! Thank you for fixing my washer so quickly!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr. Appliance has provided repairs on a Maytag dryer and a Samsung refrigerator, and they did great work both times.

Refrigerator/freezer repairWasher/dryer repair+ Quality
Sandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Dryer repair. Prompt service and repair was done very fast. Thank you.

Washer/dryer repair+ Punctuality+ Professionalism
Constance3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Technician was very friendly and answered all of my questions. He also did a great job fixing my Washer and dryer. I would highly recommend Mr. Appliance to all my friends and family.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★

Had a tech out to repair an error on my new washer, literally less than a year old new. He called me at work and Informed me that there was now “water rushing it if the wall and it wasn’t doing that before.” He said he couldn’t fix it bc he’s not a plumber. Well I called MR Appliance to explain, they asked if I…

Washing machine repairWasher/dryer repair− Value
K3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arrived before time, complete repair quickly, the price I could was right

Washer/dryer repair+ Punctuality+ Quality+ Professionalism
Lydia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technician in and out in less than an hour. Knew the problem and how to solve. Very pleased. Will contact again.

Refrigerator/freezer repairWasher/dryer repair+ Punctuality+ Professionalism
Cynthia13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

they were on it maybe a little pricey but well worth!

Washer/dryer repair
ElizabethLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technicians were very Professional and I have not had any problems since my appliances were serviced.

Refrigerator/freezer repairWasher/dryer repair+ Responsiveness+ Professionalism
RichardLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Took two weeks to get part, but dryer is fixed young man was very professional and respectful.

Washer/dryer repair

Show more washer/dryer repair reviews (81 more) →

Price

$371+28% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 66%Overpriced 14%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator repair186$201–$705
Washing machine repair155$253–$392
Dryer repair155$227–$359
Washer/dryer repair121—
Dishwasher repair93$164–$360
Refrigerator/freezer repair90$139–$385
Stove, cooktop & oven repair70$213–$637
Freezer repair67—

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