WASHER DRYER HOOKUP SERVICES · BROKEN ARROW, OK
Mr. Appliance of Metro Tulsa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%50+7.5Craft & service 20%63+12.6Value 10%38+3.8Momentum 8%50+4Track record 7%77+5.4Accountability 5%68+3.4Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE

Mr. Appliance of Metro Tulsa

Better than 36% of washer dryer hookup services · #7 of 11

4.8★1,130 Google reviewsGoogle star rating as shown on Google Maps.
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 3.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Mr. Appliance of Metro Tulsa for freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 16 Google reviews tagged “Freezer repair”

Alan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent communication all around. Todd arrived when he said he would. Very friendly and competent, he diagnosed the problem and implemented a temporary solution to address a design defect.

Reasonable priceFreezer repair
Ted9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mark was amazing, friendly and very helpful. NOW we have ice and it’s been months since our refrigerator made ice. We will MOST CERTAINLY recommend Mark and Mr Appliance to our family and friends. Thank you for your GREAT customer service.

Refrigerator/freezer repairFreezer repair
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technicians showed when they said, figured out the issue, ordered the part and came back when they said they would 2 days later to fix it. Nice, on time and knows how to figure out the problem.

Freezer repair+ Responsiveness+ Professionalism
KhuyenLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was able to diagnose the problem with our freezer and fixed it quickly. Will use this company again.

Freezer repair+ Responsiveness+ Punctuality+ Quality
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service!

Freezer repair+ Responsiveness+ Punctuality+ Quality
deborahLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Loved the service! Shout out to Liz for recommending them and the service tech Cory Landrum for an awesome professional quick job. He even made sure that everything worked before he left.

Dishwasher repairDryer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
PhilipLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tech was very efficient friendly

Freezer repair+ Responsiveness+ Punctuality+ Quality
Leslie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mark was fabulous! He even made sure that he could come back the following evening to finish up & get everything perfect for our party! HIGHLY RECOMMEND HIM!!!

Freezer repair+ Responsiveness+ Punctuality+ Quality
Audrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technician was professional, knowledgeable and completed the repairs in a timely manner.

Freezer repairOven repair+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The owner was the service tech. He did a great job for a very reasonable price. Very professional.

Freezer repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
LouieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mark, was early and immediately was able to diagnose the problem. He worked quickly, but with great care. He is very nice man with good customer service skills, and also has great skill on the technical side. Hopefully, we have no further need, but if we do, we would welcome Mark to take care of the situation.

Freezer repair+ Responsiveness+ Punctuality+ Quality
Melinda4 years ago★★★★★

Rating only, no written review.

Freezer repair+ Professionalism
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Freezer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Carolyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Freezer repair+ Responsiveness+ Punctuality
BlaineLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Freezer repair+ Responsiveness+ Punctuality+ Quality
Doctor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Freezer repair+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Mr., grey = washer dryer hookup services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.86★ (35 reviews)2024-Q2: 4.62★ (45 reviews)2024-Q3: 4.85★ (62 reviews)2024-Q4: 4.89★ (56 reviews)2025-Q1: 4.87★ (77 reviews)2025-Q2: 4.83★ (58 reviews)2025-Q3: 4.68★ (50 reviews)2025-Q4: 4.88★ (32 reviews)2026-Q1: 4.97★ (34 reviews)2026-Q2: 4.65★ (48 reviews)2026-Q3: 4.87★ (38 reviews)2026-Q4: 4.71★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$309+24% vs typical washer dryer hookup services

Bar = middle half of what customers paid · gold mark = category median.

Great price 14%Reasonable 75%Overpriced 4%Not sure 7%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%50+7.5Craft & service 20%63+12.6Value 10%38+3.8Momentum 8%50+4Track record 7%77+5.4Accountability 5%68+3.4Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
41
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
63
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
38
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
50
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
77
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
68

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+231 / −4
Professionalism
+301 / −2
Responsiveness
+244 / −0
Punctuality
+271 / −1
Value
+165 / −3

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