WASHER DRYER HOOKUP SERVICES · BROKEN ARROW, OK
Mr. Appliance of Metro Tulsa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%50+7.5Craft & service 20%63+12.6Value 10%38+3.8Momentum 8%50+4Track record 7%77+5.4Accountability 5%68+3.4Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE

Mr. Appliance of Metro Tulsa

Better than 36% of washer dryer hookup services · #7 of 11

4.8★1,130 Google reviewsGoogle star rating as shown on Google Maps.
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 3.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Mr. Appliance of Metro Tulsa for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.101
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 101 Google reviews tagged “Refrigerator/freezer repair” · showing 20

Miriam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

This is the second time we have used Me. Appliance and your service is great and reasonably priced.

Paid $350–400Reasonable priceRefrigerator/freezer repair
Rick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Couldn’t be happier with Brent D’s replacement of our icemaker! Brent was friendly, efficient and went above and beyond the call in several ways – noticing and fixing our loose freezer door handle, volunteering to clean the inside of the freezer, and clearing out the dusty space below the refrigerator to give us…

Paid $400–450Reasonable priceRefrigerator/freezer repair
Stacy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

If you have an appliance that needs repair, look no further than Mr. Appliance. This company is locally owned and has integrity. Their expert team has worked on my wine cooler, Sub Zero fridge and my ice machine. All repaired as promised and very reasonable price. I highly recommend.

Paid $350–400Great priceRefrigerator/freezer repair
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Very good communication before the service. Technicians were knowledgeable and explained the issues and concerns before starting work. 15 yr. old Samsung refrigerator with discontinued parts. Worked with our schedules to complete repairs. Will use again if the need arises.

Paid $200–250Great priceRefrigerator/freezer repair
CharlieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our repair tech was timely, explained everything that needed to be done e and the cost very clearly. He had to order a part and returned the following week with the part and it only took about 15 minutes to install and to test. Great job Billy!

Reasonable priceRefrigerator/freezer repair
roger11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mark was an excellent tech Very personable and professional On time, went to work, and fixed the problem

Not sureRefrigerator/freezer repair
Brenda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast, friendly and efficient. Appreciate this company tremendously!

Paid $200–250Reasonable priceRefrigerator/freezer repair
Roy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Found where my refrigerator leak was after 2 other appliance companies in town could not. Ordered the parts and replaced and it’s worked perfectly so far. Will call them 1st for now on.

Paid $500+Reasonable priceRefrigerator/freezer repair
Kari3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Spending money to repair appliances is expensive but cheaper than replacing. However, my repair technician was very prompt and went the extra mile to get my service completed in time for an event. I also appreciate the fact that I was able to use a locally owned business. So many local service companies have sold out to businesses based in other states.

Paid $500+Reasonable priceRefrigerator/freezer repair
Eloise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Repairman was pleasant and efficient. I was unhappy with the way he put the food back in the fridge. He could have at least asked me where the shelves belonged. He could have left the food out so I could put it back where it belonged. Now I have to empty the whole refrigerator and fix the shelves and then replace the food.

Paid $200–250Reasonable priceRefrigerator/freezer repair
JohnLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Billy was professional and personable. He completed the service repair timely and explained all costs up front. The office staff kept me informed and the technician was prompt informing before his arrival.

Paid $500+Great priceRefrigerator/freezer repair
Ty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Timely, and professional. We’ve used them multiple times, and will continue

Paid $250–300Reasonable priceRefrigerator/freezer repairDryer repair
R1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Same day service was available. Mark F was on time, courteous, professional and extremely knowledgeable. Would definitely recommend.

Paid $150–200Reasonable priceRefrigerator/freezer repair
Sammie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The repairs were very well done as well as educational - how things work, how to care for, etc. Mark is personable and very competent.

Paid $500+Reasonable priceRefrigerator/freezer repair
steveLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Good, friendly Service at a decent price

Paid $350–400Reasonable priceRefrigerator/freezer repair
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Service was good the repair did the job. Technician was great knew his stuff.

Paid $500+Reasonable priceRefrigerator/freezer repair
Jim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Technician, manager and person answering phone were vey knowledgeable and made suggestions before repairing refrigerator. Checked suggestion but came back to original plan and was very professional.

Paid $500+Reasonable priceRefrigerator/freezer repair
randy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Mark was very attentive to the problem with my dryer. When the original diagnosis was wrong he took an diagnostic approach and solved the problem.

Paid $100–150Great priceRefrigerator/freezer repairDryer repair
Earnest3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent! Making an appointment was a breeze, and Technician Billy was Professional, Polite, and Thorough. Individuals, like Billy, are one of the main reasons I will do business again with Mr. Appliance, if need be.

Reasonable priceRefrigerator/freezer repair
S4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Billy was knowledgeable about our very old refrigerator and determined what was wrong, fixed it and we will keep using “old reliable” longer thanks to him.

Paid $150–200Reasonable priceRefrigerator/freezer repair

Show more refrigerator/freezer repair reviews (81 more) →

vs category

Blue = Mr., grey = washer dryer hookup services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.86★ (35 reviews)2024-Q2: 4.62★ (45 reviews)2024-Q3: 4.85★ (62 reviews)2024-Q4: 4.89★ (56 reviews)2025-Q1: 4.87★ (77 reviews)2025-Q2: 4.83★ (58 reviews)2025-Q3: 4.68★ (50 reviews)2025-Q4: 4.88★ (32 reviews)2026-Q1: 4.97★ (34 reviews)2026-Q2: 4.65★ (48 reviews)2026-Q3: 4.87★ (38 reviews)2026-Q4: 4.71★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$309+24% vs typical washer dryer hookup services

Bar = middle half of what customers paid · gold mark = category median.

Great price 14%Reasonable 75%Overpriced 4%Not sure 7%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%50+7.5Craft & service 20%63+12.6Value 10%38+3.8Momentum 8%50+4Track record 7%77+5.4Accountability 5%68+3.4Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
41
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
63
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
38
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
50
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
77
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
68

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+231 / −4
Professionalism
+301 / −2
Responsiveness
+244 / −0
Punctuality
+271 / −1
Value
+165 / −3

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