Pest control service · El Paso, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%75+5.3Momentum penalty64−3.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#171 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★247 Google reviews · 22 photos
97%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
$132typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Mr Bug Pest Control 4.9 out of 5 based on 247 reviews, frequently citing rapid response times, same-day availability, and competitive pricing. Customers describe thorough interior and exterior treatments for ants, spiders, and roaches, noting clear communication and professional conduct. However, low-star reviews mention instances where promised treatment timelines were inaccurate and communication failed during appointment delays.
Google rating: 4.9 out of 5 from 247 reviews (97% five-star).
Reviews on this page: 247 Google reviews (212 with written comments, 7 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: September 8, 2026.
Service: Wildlife serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Mr Bug Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr Bug Pest Control: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr Bug Pest Control: 79/100 on this factor. Category median: 90.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr Bug Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr Bug Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr Bug Pest Control: 64/100 on this factor. Category median: 100.B
64
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr Bug Pest Control: 75/100 on this factor. Category median: 90.B
75
Bar = this company · dark tick = category median.
Star ratings
247 Google reviews we collected
4.9of 5
5 stars24097%
4 stars31%
3 stars00%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 212 written reviews
98%praise
Praise50698%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1749%
Reasonable1646%
Overpriced26%
Not sure00%
$132+25% vs typical wildlife removal services
Middle half of what 23 customers paid ($124–$146) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response14027%
Staff & attitude11623%
Would recommend9719%
Quality & results7114%
Price & value5110%
Communication285%
Honesty & trust112%
What customers talk about
We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chavez responded right away and was at our home in 10 minutes AFTER HOURS.”
“Jorge was very friendly, professional, and right on time.”
“They provided excellent service and I highly recommend them.”
“Scheduling was so easy and Mr Bug was prompt, professional, and thoroughly explained his process.”
“Terrible service and terrible communication.”
“All of this was done for a VERY reasonable cost considering the time of day.”
“Jorge answers inquiries in time and is very clear, very good communication.”
“I would absolutely recommend them to anyone looking for reliable, honest, and effective pest control.”
People customers mention
Jorge16 reviews
Raton7 reviews
Chavez6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr Bug Pest Control for 8 kinds of job. Pick one to see what they paid and said.
AAdam13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had an ant issue on our kitchen countertop for a few days, and we tried temporary and longer-lasting sprays first. We then went deeper inside the cabinets and behind the stove to attack them but they returned. I looked up pest control services in our area and Mr. Chavez responded right away and was at our home in…
Paid $140–160Great priceGeneral pest inspectionAnt extermination
DDianaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jorge is very courteous and knowledgeable. They provided excellent service and I highly recommend them.
Paid $200+Reasonable priceGeneral pest inspection
KKamron4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Phenomenal service. Very professional and came to my house in 5 min for an emergency call. Won’t use anyone else!
Paid $140–160Great priceAnt extermination
CCayjaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
BEST PEST CONTROL IN EL PASO!!!!!! Super professional! Quick!!! Friendly!!! & Pet friendly!! Took care of my problems instantly. Had the inside and outside of my house done in 15min! Highly recommended for efficient work!! Will be using quarterly
Paid $120–140Great priceSpider exterminationGeneral pest inspection
Kkylee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a black widow infestation and Jorge was able to get me in within hours. He was quick and nice!
Paid $120–140Great priceSpider extermination
SSergio1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Extremely fast response time. Actual human answers your phone call. Competitive pricing even after hours.
Paid $120–140Reasonable priceHornet & wasp extermination
We had an ant issue on our kitchen countertop for a few days, and we tried temporary and longer-lasting sprays first. We then went deeper inside the cabinets and behind the stove to attack them but they returned. I looked up pest control services in our area and Mr. Chavez responded right away and was at our home in 10 minutes AFTER HOURS. He treated the entire house inside, outside, both floors, and garage as well as focusing in on the ants; they were coming in looking for water because it is hot with no rain. All of this was done for a VERY reasonable cost considering the time of day. Please call Jorge Chavez for your pest control needs.
Price assessment: Great price
Price: $140–160
Services: General pest inspection, Ant extermination
Pest type: Ants
D
Diana DavisLocal Guide · 17 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Excellent service! Jorge was very friendly, professional, and right on time. He was also very helpful with removing the spider webs around my patio and made sure everything was taken care of. I really appreciate the great service and attention to detail. Highly recommend!
Price assessment: Reasonable price
K
Kamron Dyer4 reviewsiTotal number of Google reviews Kamron has written across all businesses on Google Maps, not just this one.
BEST PEST CONTROL IN EL PASO!!!!!! Super professional! Quick!!! Friendly!!! & Pet friendly!! Took care of my problems instantly. Had the inside and outside of my house done in 15min! Highly recommended for efficient work!! Will be using quarterly
Price assessment: Great price
Price: $120–140
Services: Spider extermination, General pest inspection
K
kylee2 reviewsiTotal number of Google reviews kylee has written across all businesses on Google Maps, not just this one.
Thank you for your review . We respectfully want to clarify that Mr. Bug Pest Control did not perform a Bed Bug treatment at your property . Our visit was limited to an inspection and providing an estimate for the recommended service. Since no treatment was performed , we believe this review may not accurately reflect the service we provide, If there has been any misunderstanding , we’d be happy to discuss with you directly. Thank you
C
Christine MirandaLocal Guide · 10 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
I had a HORRIBLE ant problem. Ants were all over the outside and inside of my home no matter how clean we kept it. Me and my family members were constantly getting bit. I called Mr Bug and he answered on the first call. Within 2 days I was able to get an appointment for him to come out and to view the problem. Upon his inspection, he noticed 4 different ant colonies invading our space to include a FLYING ANT colony. He was able to treat the whole outside and the entire inside of my 4 bedroom home within 30 minutes. He did not charge an arm and a leg. His pricing was extremely affordable and I havent seen a live ant since. Mr Bug is INCREDIBLE and I would HIGHLY recommend his services to anyone who needs an affordable exterminator to actually get the job done. Thank you so much Mr. Bug. You're a life saver!
