iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#112 of 135 electriciansiPosition by Experts Score among all companies we track in this category. · better than 17%
4.8★★★★★1,421 Google reviews · 302 photos
92%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$805typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for rapid response times, professional conduct, and clear explanations during services like switch replacements, outlet installations, and EV charger setups. However, recurring criticisms in lower-rated reviews highlight significant issues with appointment reliability, including missed time windows and technicians running late. Additionally, several reviewers describe the pricing as excessive relative to the work performed and note difficulties in reaching human representatives for scheduling or refund requests.
Google rating: 4.8 out of 5 from 1,421 reviews (92% five-star).
Reviews on this page: 1,420 Google reviews (1,095 with written comments, 120 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 23, 2026.
Service: Electrician serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Mr. Electric of DallasElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Electric of Dallas: 83/100 on this factor. Category median: 94.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Electric of Dallas: 78/100 on this factor. Category median: 92.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Electric of Dallas: 88/100 on this factor. Category median: 98.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Electric of Dallas: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Electric of Dallas: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Electric of Dallas: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
1,420 Google reviews we collected
4.8of 5
5 stars1,30892%
4 stars383%
3 stars151%
2 stars131%
1 star463%
Praise vs complaints
Phrases our text analysis found in 1,095 written reviews
96%praise
Praise2,11696%
Complaints904%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price4125%
Reasonable10364%
Overpriced64%
Not sure127%
$805+63% vs typical electricians
Middle half of what 141 customers paid ($432–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude62428%
Speed & response43520%
Quality & results40919%
Would recommend25612%
Price & value21210%
Communication2089%
Honesty & trust623%
What customers talk about
We read 1,095 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Steven Bedell was the tech who came out and he was great - professional, worked quickly but did it right.”
“Overall, this experience felt unprofessional and disappointing, and as a result, they have lost my business.”
“Steven was able to make it out to us quickly and complete the repair before the situation get any worse for us since it popped before he arrived.”
“Never showed up for appointment , scheduled bid 5 days prior- took day off work- frustrating”
“He did a great job and he was very professional and I highly recommend him.”
“A couple of days after the service, we asked for a partial refund because the detectors were not working properly and we have to change the whole system.”
“I truly appreciate his assistance and would highly recommend him to anyone looking for great service.”
“Would not recommend, they dont seem to care about their customers time.”
“We are very happy with Electric of Dallas for being so reasonable and grateful to Theron.”
“They took advantage of me and over charged me for an install for two outlet.”
“Our technician, Steven Bedell arrived this morning and we explained our needs and Steven knew exactly what we needed and assessed and fixed our issue…”
“In trying to get in touch with someone at their office, George Dupont "manager" called me but I tried to call back 5 different times, never answer.”
“He was honest, knowledgeable, and took the time to explain everything clearly.”
“At no point did I request an on-site visit, and this felt misleading.”
People customers mention
Travis18 reviews
Ray17 reviews
Carlos17 reviews
Carter15 reviews
Cody13 reviews
Rhet13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Electric of Dallas for 8 kinds of job. Pick one to see what they paid and said.
Maureen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Steven Bedell was the tech who came out and he was great - professional, worked quickly but did it right. Will call Mr Electrician again for sure.
Linda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great, quick service from Cody and Cam. Replaced breaker and 2 outlets for $850.00 which given the price of everything these days was what I was expecting. Very nice guys! Love that I was able to book the appointment on line last night when we discovered we had a serious problem. Cody and Cam came at 9:00am.
RobertLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Steven was great and did great job
Installing a new ceiling light box and dimmer switch in the ceiling.
Ivan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Rhet was awesome, in and out in 20 minutes. Even helped catch some other faults my breaker had. Thank you guys.
Mike7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Technician did a really good job which is much appreciated. He took time to suggest many different suggestions for the job. Once the choice was decided the job was completed satisfactorily.
Paid $1,000–1,500Reasonable priceGeneral construction
YvonneLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Ray was very professional and knowledgeable about our issues. Mr
Electric has provided very exceptional service. Ray has shown to be a good leader to his fellow workers, shows them the easiest way to maneuver replacement parts. Great service and team at Berkeys. Thank you all!
Steven was able to make it out to us quickly and complete the repair before the situation get any worse for us since it popped before he arrived. Lady on the phone was very calm too even though I was definitely antsy. I had called other companies before reaching them too and none was able to make it out till much later in the day so the fact they are able to come so soon really helped.
Services: Electrical outlet & switch repair
Response from the owner · a day ago
Thank you so much for sharing your experience, Lia. We're really glad Steven was able to respond quickly and resolve your electrical issue before things got worse—that's exactly the level of service we aim to provide in those urgent moments. We also appreciate your kind words for our team member who took your call. It's good to know her calm made things easier for you. We know how stressful these situations can be, and getting help fast truly matters, so we're grateful you gave us the chance to assist. If you need anything down the road, we're here for you.
Michelle HatchettLocal Guide · 29 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Wow-ran into Aaron at Home Depot today, as the Home Depot guy and I tried to find a replacement for my greenhouse light. In TWO seconds, he showed me the correct bulb and how to adjust the settings correctly on the bulb. What a nice human being, and such a gentleman! Thank you Aaron, and thank your parents for raising a gentleman!
Response from the owner · 2 days ago
Thank you so much, Michelle, for sharing your wonderful experience! We’re delighted to hear that Aaron was able to make your day a little easier and offer knowledgeable, friendly help just when you needed it. Your kind words truly mean a lot to us, and we’ll be sure to let Aaron—and his parents—know how much you appreciate his kindness and expertise. If you need anything else in the future, don’t hesitate to reach out. Wishing you all the best with your greenhouse!
Cynthia “Priscilla Perfect” Parker1 reviewiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Thank you so much, Cynthia "Priscilla Perfect" Parker! We're delighted you had a great experience with Steven and that your switches are working perfectly now. Your feedback truly means a lot to our team at Mr. Electric Of Dallas. If you ever need anything else, we’re always here to help!
Johnny F Stephens4 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Thank you, Johnny, for sharing your experience! We're glad to know our team took the time to explain every step and that you were pleased with the service and outcome. Your feedback truly motivates us to keep delivering the highest level of care to our customers. If you ever need our help again or have questions, we're always here for you.
Michael Wilmoth9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Thank you so much, Sharon, for your kind words and five-star rating! We're delighted to know Steven provided you with excellent and fast service. Your feedback is truly appreciated and motivates our team to keep delivering quality work. If you ever need electrical help in the future, we'll be here to assist you.
Maureen Wiegert5 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
Steven Bedell was the tech who came out and he was great - professional, worked quickly but did it right. Will call Mr Electrician again for sure.
Price assessment: Not sure
Price: $1,000–1,500
Services: General alarm installation
Response time: 8+ hr
Response from the owner · 2 weeks ago
Thank you so much, Maureen, for your wonderful review! We're delighted to hear that Steven took great care of you with professionalism and quality workmanship. Knowing you'd call us again means a lot to our team at Mr. Electric Of Dallas. If you ever need anything else, we'll be here to help!
Linda Wilkerson8 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Great, quick service from Cody and Cam. Replaced breaker and 2 outlets for $850.00 which given the price of everything these days was what I was expecting. Very nice guys! Love that I was able to book the appointment on line last night when we discovered we had a serious problem. Cody and Cam came at 9:00am.
Thank you, Linda, for sharing your experience! We're grateful you took the time to highlight Cody and Cam's prompt service and professionalism. We’re glad you found our online scheduling convenient, especially in an urgent situation, and that everything met your expectations. Your feedback means a lot to our team. If you ever need assistance again, don’t hesitate to reach out. Wishing you peace of mind and safe electrical service!
Hank F8 reviewsiTotal number of Google reviews Hank has written across all businesses on Google Maps, not just this one.
Thank you, Hank, for sharing your feedback! We're so glad to hear that Rhett provided you with a great experience. Your recognition means a lot to us at Mr. Electric Of Dallas. If you ever need anything in the future, we’ll be here to help!
Robert RodgersLocal Guide · 8 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Thank you, Robert, for your wonderful feedback! We're delighted to hear that Steven did such a great job installing your new ceiling light box and dimmer switch. Your satisfaction means a lot to us at Mr. Electric Of Dallas, and we appreciate you taking the time to share your experience. If you ever need help with any other electrical projects, we’re always here for you!
