iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%95+13.4Replies to reviews 7%53+3.7Craft & service penalty87−1.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#98 of 125 electriciansiPosition by Experts Score among all companies we track in this category. · better than 22%
4.8★★★★★1,183 Google reviews · 128 photos
93%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
$1.3ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, clear communication, and fair pricing in reviews of services like panel replacements, generator hookups, and lighting installations. Technicians are often noted for explaining issues in detail and working efficiently, even in adverse weather. However, some low-star reviews criticize the company for missed appointment windows, lack of status updates, and providing unexpectedly high quotes for minor repairs.
Google rating: 4.8 out of 5 from 1,183 reviews (93% five-star).
Reviews on this page: 1,183 Google reviews (868 with written comments, 38 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: October 20, 2026.
Service: Electrician serving Houston, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Electric of NorthWest Houston: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Electric of NorthWest Houston: 83/100 on this factor. Category median: 93.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Electric of NorthWest Houston: 87/100 on this factor. Category median: 98.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Electric of NorthWest Houston: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Electric of NorthWest Houston: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Electric of NorthWest Houston: 53/100 on this factor. Category median: 88.C
53
Bar = this company · dark tick = category median.
Star ratings
1,183 Google reviews we collected
4.8of 5
5 stars1,09693%
4 stars494%
3 stars30%
2 stars71%
1 star282%
Praise vs complaints
Phrases our text analysis found in 868 written reviews
97%praise
Praise1,80397%
Complaints493%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1615%
Reasonable8073%
Overpriced44%
Not sure98%
$1.3k+179% vs typical electricians
Middle half of what 92 customers paid ($502–$2.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude53029%
Quality & results34218%
Speed & response32618%
Would recommend21912%
Communication19511%
Price & value17810%
Honesty & trust623%
What customers talk about
We read 868 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very kind and got everything done very quickly!”
“After the service tech was rude about the service we jumped thru hoops to get what he needed for the next day and then never showed back up.”
“Zach did an amazing job on our new light fixtures and fans.”
“Furthermore, after checking out the work that was completed I found a few of my personal belongings had been damaged.”
“On time, courteous, informative and very professional.”
“Great service, fair and well explained- Would recommend to anyone who expects honest and reliable service.”
“I recommend you to use any other company than this one.”
“They inspected the house and properly explained what they found in detail and cared about my safety based on their recommendations.”
“• Lack of Communication: The company provided no updates on the technician’s status and left without leaving any information after the initial visit.”
“The pricing was fair, and the customer service was top-notch.”
“00 to install a simple, no heat, no bells or whistles exhaust fan is not fair pricing.”
“Took the time to fully understand the issues, provided upfront estimate, Explained how he was going to proceed, asked if there were any other question…”
“Going from two outlets that need attention to a five-figure overhaul feels unreasonable and, honestly, pretty dishonest.”
People customers mention
Travis31 reviews
Rogan19 reviews
Josh18 reviews
Zack15 reviews
Luis12 reviews
William11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Electric of NorthWest Houston for 8 kinds of job. Pick one to see what they paid and said.
Lawrence1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Juan and Fernando Were exceptionally amazing. They inspected the house and properly explained what they found in detail and cared about my safety based on their recommendations.
Paid $3,500–4,000Ground wire installationElectric car charger installation
PaulLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Our service tech Zak Grey did a great job. On time very friendly/ respectful. Took the time to fully understand the issues, provided upfront estimate, Explained how he was going to proceed, asked if there were any other questions or fixes needed, cleaned the work area and the problems were corrected.
Loryn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
UPDATE OCTOBER 2026: I continue to use Mr. Electric and specifically Zach for all my electrical needs. Highly recommend!!!!
Zach did a wonderful job replacing all the outlets and switches throughout my whole house along with 3 light fixtures and a breaker that was hanging on by a thread. Excellent communication and…
Shirley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Robert was exceptional, friendly and patient. He explained everything as he was going about installing a chandelier, which I loved, was very knowledgeable and would use him again.
Paid $1,500–2,000Not sureElectrical parts assembly
Daniel8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great service, fair and well explained- Would recommend to anyone who expects honest and reliable service.
Paid $1–500Reasonable priceGeneral repairs
victorLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service, was able to help me plan appropriately for a generator hook up vs Generac. Did the job correctly with no corner cutting.
We love hearing feedback like this! Thank you, Leigh, for your enthusiastic review and for trusting Mr. Electric of NorthWest Houston with your project. We're thrilled you were so pleased with the work our team member delivered. Your support means a lot to us, and we hope you'll keep us in mind the next time you need electrical help.
Lawrence Alonge1 reviewiTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
Juan and Fernando Were exceptionally amazing. They inspected the house and properly explained what they found in detail and cared about my safety based on their recommendations.
Price: $3,500–4,000
Services: Ground wire installation, Electric car charger installation
Response from the owner · 4 days ago
Lawrence, it’s great to hear the inspection was so thorough and that our team member took the time to explain everything while prioritizing your safety. Thank you for sharing your feedback and for putting your trust in Mr. Electric of NorthWest Houston. We truly appreciate your recommendation and would be glad to help with any future needs you may have!
Paul GrosskopfLocal Guide · 10 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Our service tech Zak Grey did a great job. On time very friendly/ respectful. Took the time to fully understand the issues, provided upfront estimate, Explained how he was going to proceed, asked if there were any other questions or fixes needed, cleaned the work area and the problems were corrected.
Price assessment: Reasonable price
Price: $1–500
Services: Electrical outlet & switch repair
Response time: 8+ hr
Response from the owner · a week ago
Hearing that your visit was such a success is wonderful. We appreciate you mentioning our team member's attention to detail, from the upfront communication to ensuring everything was cleaned up afterward. Thank you for sharing your experience and for choosing Mr. Electric of NorthWest Houston. We'd be happy to assist you any time you need electrical help again!
Molli9 reviewsiTotal number of Google reviews Molli has written across all businesses on Google Maps, not just this one.
Zach did an amazing job on our new light fixtures and fans. He was very kind and got everything done very quickly!
Response from the owner · a week ago
Molli, we’re glad to hear you’re so happy with how your new light fixtures and fans turned out. Thank you for mentioning the quick and friendly service you received from our team member. We appreciate your trust in Mr. Electric of NorthWest Houston and hope you’ll think of us again for any future electrical projects!
Loryn Beck5 reviewsiTotal number of Google reviews Loryn has written across all businesses on Google Maps, not just this one.
UPDATE OCTOBER 2026: I continue to use Mr. Electric and specifically Zach for all my electrical needs. Highly recommend!!!!
Zach did a wonderful job replacing all the outlets and switches throughout my whole house along with 3 light fixtures and a breaker that was hanging on by a thread. Excellent communication and fair pricing. Definitely worth the value!!!! It took him the entire day, but he kept a good attitude throughout and made sure I was happy with the work at the end of the day! I'll definitely be calling Zach from Mr. Electric out for my next project.
We’re truly grateful for your continued trust in Mr. Electric of NorthWest Houston and for sharing such detailed feedback. It’s wonderful to hear our team member made your projects so smooth and that you felt the communication and value were right on target. Returning customers like you mean a lot to us, and it’s always great to know you’d recommend our work. Thank you again for choosing us for your electrical needs!
Shirley Webb4 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Robert was exceptional, friendly and patient. He explained everything as he was going about installing a chandelier, which I loved, was very knowledgeable and would use him again.
Price assessment: Not sure
Price: $1,500–2,000
Services: Electrical parts assembly
Response time: 0–1 hr
Response from the owner · 3 weeks ago
It’s wonderful to know you felt so supported throughout your chandelier installation. Thank you, Shirley, for taking a moment to share these thoughtful words about your experience with Mr. Electric of NorthWest Houston. We’re glad our team member made everything clear and that you were happy with the results. We truly appreciate your recommendation and would be delighted to help you again whenever you need us!
Daniel Brown8 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Great service, fair and well explained- Would recommend to anyone who expects honest and reliable service.
Price assessment: Reasonable price
Price: $1–500
Services: General repairs
Response time: 0–1 hr
Response from the owner · 4 weeks ago
We're pleased to hear you found the service clear, fair, and reliable. Thank you for sharing your experience with Mr. Electric of NorthWest Houston and for your willingness to recommend us to others. We appreciate your support and are always here if you need us again in the future!
Bruce Curbo1 reviewiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Bruce, we appreciate you choosing Mr. Electric of NorthWest Houston for your generator hookup. Thank you for sharing your experience and for the 5-star rating. If you need help in the future, we're always here to assist!
David SLocal Guide · 18 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
They were our "go to" company for electric service/repair for years. As of today, no more.
We scheduled a tech on 3 separate occasions for the same job. They use 4 hour windows and they were going to exceed each window to the point that we had to cancel the first two times. So, I scheduled one more time(the 3rd) but demanded a tighter window. They gave us an 8 to 9 am one hour window. We set up our day's schedule around that window.
Sure enough, at 8:30, we get a call from the office to tell us their tech was just leaving the house and wouldn't be here for at least another hour. I fired them. Enough is enough. We've planned our day around their schedule on three separate occasions. No more.
We'll do business with a company that gives a rip about us and our schedule. Mr. Electric is not the only electric service company and we advise that folks needing electric service/repair look elsewhere.
Response from the owner · 2 years ago
We're grateful to have earned your confidence, David! Thank you for reviewing our services and trusting our trained electricians. Call anytime!
The Mr. Electric Team
victor stitelerLocal Guide · 41 reviewsiTotal number of Google reviews victor has written across all businesses on Google Maps, not just this one.
We’re glad to hear the service met your expectations and that our team was able to help you plan for your generator hookup without cutting corners. Thank you for putting your trust in Mr. Electric of NorthWest Houston and sharing these details about your experience. We appreciate your feedback and hope you’ll consider us again for any future electrical needs.
