Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
Mr. Poppy Air, Electric, and Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Mr. Poppy Air, Electric, and Heating

Oakland, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 239 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Poppy Air, Electric, and Heating is better than 97% of heat pump installation services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Poppy Air, Electric, and Heating is better than 97% of heat pump installation services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Poppy Air, Electric, and Heating is better than —% of heat pump installation services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Poppy Air, Electric, and Heating is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Poppy Air, Electric, and Heating is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Poppy Air, Electric, and Heating is better than 99% of heat pump installation services.A
99

Reviews for your job

Customers hired Mr. Poppy Air, Electric, and Heating for 8 kinds of job.

Mr. Poppy Air, Electric, and Heating for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$611
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “A/C system repair”

rayzel-dezeree1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Reached out to Mr Poppy to help with a few units we had installed this year but our a/c units had some problems. Adrian came and was very helpful and professional. He made sure to explain what the issue was, fixed and stayed to make sure it was working. Thank you so much! Would recommend!

Paid $1–500Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I’m very happy with the installation provided by Christian Palomino, Mateo, William, Jaleel, and Gilbert. They were professional, punctual, and respectful throughout the entire process. They also made sure to clean up after themselves every day, which we really appreciated. A big shout-out to Christian for taking…

Great priceA/C system repairInstall AC
Bryant7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mr. Poppy has been amazing with their service! Started from the initial phone consult 5mins after I put in an internet inquiry and scheduled me a next day aptmt. I had an awesome Tech named Adrian come out with over 15 years of experience and immediately diagnose why my HVAC system wasn’t working. They provided…

Paid $500–1,000Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
MelissaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Koby and Santino from the Mr. Poppy’s team did a great job updating our very outdated furnace and AC unit with a new electric system. We’re so happy with their work, after we had our asbestos removed, they completely enclosed our closet with the unit to protect it. They were efficient with the install and…

Paid $5,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair

Price

$6.1k+1255% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 44%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Install AC58$1.6k–$3.7k
Heating system installation43$1.4k–$2.4k
Electrical wiring installation40—
Electrical panel replacement or upgrading33—
HVAC duct & vent installation30$1.6k–$3.2k
Install thermostat25$275–$721
HVAC system repair20$209–$1.2k
Electrical outlet & switch relocation17—

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