iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★239 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$6.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers praise Mr. Poppy Air, Electric, and Heating for professional service, punctuality, and clear communication during electrical repairs, HVAC installations, and knob-and-tube replacements. Reviewers highlight fair pricing, thorough explanations of systems, and clean work sites. One negative review cites severe water damage and mold growth following a ducted heat pump installation, resulting in health concerns and additional costs for the homeowner.
Google rating: 5.0 out of 5 from 239 reviews (99% five-star).
Reviews on this page: 239 Google reviews (233 with written comments, 34 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 28, 2026.
Service: Heat Pump Installation Service serving Oakland, California.
Data from Google, last updated October 28, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Poppy Air, Electric, and Heating: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Poppy Air, Electric, and Heating: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Poppy Air, Electric, and Heating: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Poppy Air, Electric, and Heating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Poppy Air, Electric, and Heating: 99/100 on this factor. Category median: 63.A
99
Bar = this company · dark tick = category median.
Star ratings
239 Google reviews we collected
5.0of 5
5 stars23699%
4 stars21%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 233 written reviews
99%praise
Praise67799%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price7250%
Reasonable6444%
Overpriced00%
Not sure96%
$6.1k+1255% vs typical heat pump installation services
Middle half of what 107 customers paid ($3.2k–$9.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15122%
Quality & results12318%
Speed & response11216%
Would recommend10716%
Communication8713%
Price & value6710%
Honesty & trust375%
What customers talk about
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was highly professional and knowledgeable, which gave us total confidence that the installation would be completed correctly and on time.”
“Thank you to the entire crew for a thorough, clean, and complete job installing our first heat pump unit.”
“Horrible experience.”
“The phone dispatcher was knowledgeable and efficient and within 24 hours wonderful Conor was at my door!”
“I’m very happy and I highly recommend this company.”
“I can't recommend Mr Poppy more!”
“They responded to all my many questions and explained how to operate the system.”
“He identified the problem, gave it a good temporary fix, and gave me a very reasonable estimate for a full repair.”
“The attitude, integrity and work effort at Mr Poppy is top notch.”
People customers mention
Aaron24 reviews
Alex20 reviews
William17 reviews
Mateo16 reviews
Santino15 reviews
Soepa15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Poppy Air, Electric, and Heating for 8 kinds of job. Pick one to see what they paid and said.
Jessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 50 minutes ago★★★★★
Thank you to the entire crew for a thorough, clean, and complete job installing our first heat pump unit. Everyone was highly professional and knowledgeable, which gave us total confidence that the installation would be completed correctly and on time. While we still have a lot to learn about the system, the team…
Paid $5,000+Great priceHeating system installationInstall AC
Roseannean hour ago★★★★★
This is for the installation of a new heater for $12,800. 10/27/26
The service by Christian P. and Alonso V. was excellent. They responded to all my many questions and explained how to operate the system. They were courteous, helpful and even took away shelving by the heater, which I much appreciated.
Paid $5,000+Reasonable priceHeating system installationHeating system maintenanceThermostat installation
Jan3 hours ago★★★★★
First time customer here. I couldn’t be more impressed with Misa, the electrician who came out. He identified the problem, gave it a good temporary fix, and gave me a very reasonable estimate for a full repair. He could not have been more accommodating or friendly. Thank you Mr. Poppy!
Paid $1–500Great priceElectrical inspections
kitkat1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Santino, robert, danny did a great job with the install! Super quick and efficient
Paid $5,000+Great priceInstall thermostatHVAC duct & vent installationInstall AC
Ellen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
These guys are the best! We needed a major knob and tube replacement throughout our home, and we received expert, price and customer-centered advice about how to get that done. They were thorough, quick, clean, prompt, and responsive, and the finish work was outstanding. GREAT communication - verbally, via email,…
rayzel-dezeree1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Reached out to Mr Poppy to help with a few units we had installed this year but our a/c units had some problems. Adrian came and was very helpful and professional. He made sure to explain what the issue was, fixed and stayed to make sure it was working. Thank you so much! Would recommend!
Paid $1–500Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Thank you to the entire crew for a thorough, clean, and complete job installing our first heat pump unit. Everyone was highly professional and knowledgeable, which gave us total confidence that the installation would be completed correctly and on time. While we still have a lot to learn about the system, the team did a wonderful job providing basic instructions for the thermostat, along with helpful tips for navigating the system and the app as we get used to it. We truly appreciate the excellent service!
This is for the installation of a new heater for $12,800. 10/27/26
The service by Christian P. and Alonso V. was excellent. They responded to all my many questions and explained how to operate the system. They were courteous, helpful and even took away shelving by the heater, which I much appreciated.
Price assessment: Reasonable price
Price: $5,000+
Services: Heating system installation, Heating system maintenance, Thermostat installation
On time and very professional! Did great work moving some outlets for us. Cleaned everything up and got us out the door no problem
Response from the owner · 2 hours ago
Thanks so much, Brandon! We’re glad our team was able to get everything done smoothly and leave your place clean. We really appreciate you taking the time to share your experience and thank you for choosing Mr. Poppy!
First time customer here. I couldn’t be more impressed with Misa, the electrician who came out. He identified the problem, gave it a good temporary fix, and gave me a very reasonable estimate for a full repair. He could not have been more accommodating or friendly. Thank you Mr. Poppy!
Price assessment: Great price
Price: $1–500
Services: Electrical inspections
Response time: 1–2 hr
Response from the owner · 2 hours ago
Thank you so much, Jan! We’re happy to hear that Misa took great care of you and made your first experience with Mr. Poppy a positive one. We’ll be sure to pass along your kind words to him. We really appreciate you giving us a chance and look forward to helping you again!
kitkat moonmoon1 reviewiTotal number of Google reviews kitkat has written across all businesses on Google Maps, not just this one.
Thank you so much for the great review! 😊 We’re glad to hear that Santino, Robert, and Danny made the installation quick and easy for you. We’ll be sure to pass along your kind words to the team. Thanks again for choosing Mr. Poppy!
Phillip Park3 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
The three workers that installed my job in two days were
Christian P
Alonzo
Alex G
Performed there work with the utmost care and skill
They represented your company with skill and care for the client home and the job
I recommend them to any jobs that come your way
Response from the owner · a day ago
Thank you for taking the time to share this! We’re happy to hear that Christian, Alonzo, and Alex took such good care of your home and did a great job with the installation. We’ll be sure to pass along your kind words to them. We really appreciate your recommendation and thank you for choosing Mr. Poppy!
Mya KramerLocal Guide · 13 reviewsiTotal number of Google reviews Mya has written across all businesses on Google Maps, not just this one.
Go no further, you have found the best! I had been going a little crazy trying to unravel bids for getting rid of the knob and tube in my 1920's home. Between the old wiring, the previous owner's DIY and the bids that come back with lots of line items and no explanations - I was going a little crazy - putting together spread sheets and consulting AI to help me understand bids, distinguish between necessities and add ons. Then, through a stroke of good timing I saw an instagram ad and called Mr Poppy and everything changed.
The phone dispatcher was knowledgeable and efficient and within 24 hours wonderful Conor was at my door! I can't say enough about Conor - he was instantly likeable and took his time walking through the house giving everything a very thorough inspection. He patiently explained everything as he was inspecting and voluntarily advised on what needed to be done and why - for insurance, for code, because it was cheaper to do while walls were open, etc. He also pointed out what possible upgrades would be advisable to consider and why. Conor understood the beauty as well as the challenge of an old lathe and plaster wall and volunteered to make small "fishing holes" so as to keep the patching to a minimum. Amazingly, Mr Poppy also can patch - so no extra work on my part coordinating another contractor and trying to convince them to patch without sheetrock! By the time Conor left I felt he was completely looking out for my best interest.
The attitude, integrity and work effort at Mr Poppy is top notch. Given the current climate in California where everyone is busy and stretched and grumpy, it is a breath of fresh air to work with a group that takes pride in not only doing great work but making sure that the client is heard and communicated well with. I can't recommend Mr Poppy more!
Thank you so much for this thoughtful review, Mya! We’re so glad Conor was able to make the process easier and give you peace of mind. We’ll be sure to share your kind words with him and the team. We know older homes can come with their own challenges, so it means a lot to hear that you felt informed and taken care of throughout the process. We really appreciate you trusting Mr. Poppy with your home!
Ellen Lapointe6 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
These guys are the best! We needed a major knob and tube replacement throughout our home, and we received expert, price and customer-centered advice about how to get that done. They were thorough, quick, clean, prompt, and responsive, and the finish work was outstanding. GREAT communication - verbally, via email, and in texts. Would not call anyone else for our electrical needs.
Thank you, Ellen! We’re so glad to hear everything went smoothly with your home’s wiring replacement. Our team will appreciate hearing that their work and communication made a difference throughout the process. Thank you for trusting Mr. Poppy with such an important project and for recommending us for your future electrical needs!
Lee Waterman1 reviewiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Mr. Poppy and with Victor , Alex, and Leo as well as their point-man Brandon. This team arrived on time, they were professional and courteous. The work was completed efficiently and everything was left clean when the job was finished, our electrical is working perfectly. I’m very happy and I highly recommend this company.
Best Regards, Lee
Response from the owner · a month ago
Thank you so much, Lee! We’re really happy to hear everything went so well. It was a pleasure helping you out, and we truly appreciate the recommendation!
Dodd Portman11 reviewsiTotal number of Google reviews Dodd has written across all businesses on Google Maps, not just this one.
Awesome crew! Robert, Danny and Santino did a super installation! These guys really know what they are doing. Best!
Response from the owner · 4 days ago
Thanks so much, Dodd! We’re glad to hear you had a great experience with Robert, Danny, and Santino. We’ll be sure to share your kind words with them. We really appreciate the support and thank you for choosing Mr. Poppy!
