Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%57+20Reliability 15%58+8.7Craft & service 20%39+7.8Value 10%4+0.4Momentum 8%13+1Track record 7%70+4.9Accountability 5%5+0.3Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCOREMr. Rooter Plumbing of Hampden & Hampshire Counties
Chicopee, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #116Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.7★ from 753 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and reliability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 57% of plumbers.C
57
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 58% of plumbers.C
58
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 39% of plumbers.D
39
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 4% of plumbers.F
4
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 13% of plumbers.F
13
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 70% of plumbers.B
70
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 5% of plumbers.F
5
Reviews for your job
Customers hired Mr. Rooter Plumbing of Hampden & Hampshire Counties for 8 kinds of job.
Mr. Rooter Plumbing of Hampden & Hampshire Counties for garbage disposal repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–700
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 62
All 4 Google reviews tagged “Garbage disposal repair”
Rosa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Is my second time calling Mr. Rooter, they are INCREDIBLY RESPONSIBLE, RELIABLE, ON TIME, QUICKLY WORK, RESPECTFUL, AND GREAT PRICES. Jacob work on the toilet and Garage Disposal with new pipes…CALL JACOB GREAT WORKER!!!! Thanks Jacob and Mr. Rooter
Paid $600–700Great priceToilet repairPlumbing leak detectionGarbage disposal repair
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Alessandro was wonderful. He even went out of his way to run to home Depot because our garbage disposal didn't have a cord. We really appreciated how quickly he installed our faucet and garbage disposal.
Faucet installationGarbage disposal repair
Kiara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Rating only, no written review.
Plumbing leak detectionGarbage disposal repair+ Responsiveness+ Professionalism
Elle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Garbage disposal repairToilet repair+ Responsiveness
Price
$656+41% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 13%Reasonable 69%Overpriced 10%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 73 | $1.2k–$2.4k |
| Drain cleaning | 63 | $227–$554 |
| Plumbing pipe repair | 53 | $353–$1.2k |
| Toilet repair | 43 | $227–$606 |
| Plumbing leak detection | 36 | $124–$633 |
| Plumbing leak repair | 23 | $278–$986 |
| Faucet repair | 18 | $205–$607 |
| Sewer repair | 15 | $432–$2.4k |
