Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%24+3.6Craft & service 20%50+10Value 10%4+0.4Momentum 8%14+1.1Track record 7%72+5Accountability 5%5+0.3Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCOREMr. Rooter Plumbing of Hampden & Hampshire Counties
Chicopee, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.7★ from 753 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and craft & service; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 5% of plumbers.F
5
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 24% of plumbers.D
24
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 50% of plumbers.C
50
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 4% of plumbers.F
4
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 14% of plumbers.F
14
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 72% of plumbers.B
72
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 5% of plumbers.F
5
Reviews for your job
Customers hired Mr. Rooter Plumbing of Hampden & Hampshire Counties for 8 kinds of job.
Mr. Rooter Plumbing of Hampden & Hampshire Counties for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 2 Google reviews tagged “Sump pump repair”
★★★★★ Daniel · 4 years ago
Rating only, no written review.
Sump pump repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Jasmin · 4 years ago
Rating only, no written review.
Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness
Price
$656+37% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 13%Reasonable 69%Overpriced 10%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 73 | $1.2k–$2.4k |
| Drain cleaning | 63 | $176–$580 |
| Plumbing pipe repair | 53 | $366–$1.2k |
| Toilet repair | 43 | $227–$618 |
| Plumbing leak detection | 36 | $124–$656 |
| Plumbing leak repair | 23 | $295–$1.1k |
| Faucet repair | 18 | $208–$611 |
| Sewer repair | 15 | $454–$2.4k |
