Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%24+3.6Craft & service 20%50+10Value 10%4+0.4Momentum 8%14+1.1Track record 7%72+5Accountability 5%5+0.3Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCOREMr. Rooter Plumbing of Hampden & Hampshire Counties
Chicopee, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.7★ from 753 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and craft & service; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 5% of plumbers.F
5
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 24% of plumbers.D
24
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 50% of plumbers.C
50
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 4% of plumbers.F
4
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 14% of plumbers.F
14
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 72% of plumbers.B
72
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Mr. Rooter Plumbing of Hampden & Hampshire Counties is better than 5% of plumbers.F
5
Reviews for your job
Customers hired Mr. Rooter Plumbing of Hampden & Hampshire Counties for 8 kinds of job.
Mr. Rooter Plumbing of Hampden & Hampshire Counties for water damage-related cleanup & repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$656+37% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 13%Reasonable 69%Overpriced 10%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 73 | $1.2k–$2.4k |
| Drain cleaning | 63 | $176–$580 |
| Plumbing pipe repair | 53 | $366–$1.2k |
| Toilet repair | 43 | $227–$618 |
| Plumbing leak detection | 36 | $124–$656 |
| Plumbing leak repair | 23 | $295–$1.1k |
| Faucet repair | 18 | $208–$611 |
| Sewer repair | 15 | $454–$2.4k |
