How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%24+3.6Craft & service 20%50+10Value 10%4+0.4Momentum 8%14+1.1Track record 7%72+5Accountability 5%5+0.3Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCOREMr. Rooter Plumbing of Hampden & Hampshire Counties
Chicopee, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.7★ from 753 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and craft & service; weakest: value.
Reviews for your job
Customers hired Mr. Rooter Plumbing of Hampden & Hampshire Counties for 8 kinds of job.
Mr. Rooter Plumbing of Hampden & Hampshire Counties for water heater installation
Clear ✕All 73 Google reviews tagged “Water heater installation” · showing 40
Bellea day ago★★★The technician that came to replace my water heater was very professional and completed the job. The only thing that I disliked was that I received a text at 9:05AM saying that the technician was on his way so I’m like great. I’m sitting and waiting and sitting and waiting. Then at around 11:30AM I get a text from…
Larry9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★Quick appointment. Very professional and knowledgeable.
gloria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★Jacob was on time and very professional I will definitely recommend him. And will answer your questions as you asked him
Keith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★The tech was outstanding. He cleaned up like he wasn’t even there. I would highly recommend him to anyone.
Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★The Gentleman that came out was very friendly. He was very respectful for my property and did a great job with putting in a new hot water heater. He worked by himself and did an amazing job installing and hauling the old one away
Emanuel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★I used these guys once and only once to fix the plumbing of a house I bought near Forest park. I bought a waterheater and this company still proceeded to submit to my mortgage company a cost of $5700 for essentially; switching out the waterheater, stopping 2 leaks and unclogging 2 drain...connecting a washing…
KellieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★I called at 6:30 at night one evening, Needing a plumber to replace my water heater. And I was able to get an appointment the next day between 12:00pm and 3:00pm. That was fast service! The plumber that came out was very friendly and his work was very professional. I will call them again!
MasonLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Quick, fair, transparent, professional, thorough, up-front, informative. Two thumbs up.
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★I couldn’t be more satisfied with Mr.Rooter! Very fair price in comparison, believe me, I shopped around! They were extremely timely and efficient. Very polite as well. Would recommend highly especially considering that I’m on a fixed income
Kyng3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Excellent service, I am very pleased with the work done. I had the pleasure of having Jacob do the water heater installation. He is very respectful and very knowledgeable about his job, he made sure everything was up to date compliance wise, saving me from failing inspection. Jacob answered all my questions…
Doug5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Installation went well quick for the plumbing waiting for electrician.
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★Showed up on time and got the job done right.
Cherri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★I had a great experience. The guy was very nice & did a great job.
HenryLocal Guide · 847 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★Excellent service, flexible, and professional I had a heat pump water heater installed by Mr. Rooter Plumbing, and the experience was outstanding. They were very flexible when my delivery from Home Depot was delayed and unclear. They put my job on hold, and as soon as I confirmed the unit was arriving, they…
KarenLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★Immediate response to my Angi inquiry and only a few hours from quote to installation of my new tank and removal of the old.
BadriLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★Excellent service, very professional team, a special thanks to Josh. Highly recommend, and thank you to Michelle at home depot for the referral.
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★Came by to see what the problem was, explained what would happen, and then returned to complete the installation of the water heater. Quick, professional, thorough.
Grammola581 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★I had excellent service from truck# 12 Dan in October when my water heater broke. Today Edwin came and again excellent service for my kitchen faucet.
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★Excellent communication and actual cost was within 15% of a standard estimate. The service rep was knowledgeable and very considerate. Would recommend Mr. Rooter Plumbing from Holyoke, MA.
BrianLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★Omar came over on his day off, and on a Holiday to look at the issue, and then immediately lined up Dan to come the next day to fix our busted water tank. Dan was here early, wasted no time and replaced the water tank fast! I would recommend this team any day of the week!
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★Excellent work overall, very helpful and went above and beyond putting in our new water heater very respectful, believe he is a great asset to your company have used your service before and have recommended your company to friends and family i would gove him a 10 excellent
Jeffrey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★Showed up on time, reasonably priced, no surprises, friendly. I would definitely recommend them to friends and family
Martin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★The person was great but the installation too a long time and wished it was an early appt.
MichaelLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Our experience during the consultation, removal, and installation of our water heater was an absolute pleasure and should be the gold standard of customer service and quality. The gentleman who was at the sale and installation, Dan Karcha from Mr. Rooter Plumbing of Hampden and Hampshire Counties, was legendary! His…
Damon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★What a professional company, excellent customer service, along with very knowledgeable and intelligent plumbers. Should I have future plumbing issues, I know who to call.
Lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★I have always had a great experience with this company. I have used them for over 13 years and they never disappoint. It is good to have a trustworthy service company for my home.
CarmenLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Excellent experience
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★DAVE behaved professionally and courteously. The job required more extensive work than the quote, but the charged PRICE increased only a small amount. The quality of the work is excellent..
Charles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Dan was really quick on the install and was very courteous and kind the install price was a very fair price I think
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★The service and price was awesome highly recommended 👍
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★Great to deal with!
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★Mr Rooter tech told me my HWH was broken and sold me a new one without checking that the gas was on in the house. It was not. This at a cost of 1680$. This is unacceptable and I expect a call with a proposal for remedy.
Anonymous6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Service provider was knowledgeable and friendly.
Den4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★Truck number 10 from Holyoke came to my house to replace a broken water heater. During the process of replacing that water heater the plumber broke a water pipe and I was charged double the original quote to fix something that he had broken. This place is one giant scam and the people who run it treat their customers horribly
Emilie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Very professional and experienced!!!
velma1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★I was very pleased with their service from start to finish my service man did what he came to do cleaned up ect. handled a problem we had with the heater all i had to do was enjoy my hot water
Jack8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★New water heater
Noreen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★Obviously when you need a plumber it's never good. Staff at Mr. Rooter put up with my numerous calls with patience. I thought them to be very professional. Only thing that would have been helpful was some guidance on purchasing the new water heater. As a 61 yo female I didn't know they came in different sizes (as…
Evelyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★The new year started with my water heater breaking down on Saturday 1/1. I called Mr. Rooter the same day and immediately I was given an appointment for 1/3. The communication has been extremely stellar. After I was feeling overwhelmed, Alessandro the repairman was extremely professional and had such a calm…
Dave9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Great people with a great company
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 73 | $1.2k–$2.4k |
| Drain cleaning | 63 | $176–$580 |
| Plumbing pipe repair | 53 | $366–$1.2k |
| Toilet repair | 43 | $227–$618 |
| Plumbing leak detection | 36 | $124–$656 |
| Plumbing leak repair | 23 | $295–$1.1k |
| Faucet repair | 18 | $208–$611 |
| Sewer repair | 15 | $454–$2.4k |
