Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts
Customers frequently praise the company for punctual arrival, same-day availability, and clear communication regarding repairs. Technicians are described as knowledgeable, friendly, and thorough in explaining issues and preventing future problems. While many appreciate the professional service, a recurring criticism involves high pricing, with some customers reporting inflated costs for routine repairs or feeling that charges were not transparently estimated before work began.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
431 Google reviews we collected
Phrases our text analysis found in 302 written reviews
Price verdicts customers left with their Google review
Middle half of what 19 customers paid ($417–$939) · gold mark = category median.
How often each topic comes up in the written reviews
We read 302 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brett provided professional and personable service.”
“They show up same day, if possible, and expertly take care of the issue.”
“Super chill, very communicative, and very thorough explanations on their process and how to work what was installed on our visit.”
“This didn't work on the roots and it cost me over $450 to learn that it wouldn't work.”
“I've worked with him several times and he is honest and fair.”
“I was way overcharged and later the pipes leaked inside the walls.”
“He helped us resolve our plumbing mystery and answered all of our questions!”
“…d cost and took care replacing a water heater that was installed in a hard to reach space.…”
“Also have a very professional and honest work ethic, I would recommend them to anyone who needs plumbing work.”
“As far as pricing goes they are very upfront, there is no service charge if you don’t like the quote, then they wish you a nice day and you can find s…”
“Do not trust the water hoses.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mr. Rooter Plumbing of Newberg for 8 kinds of job. Pick one to see what they paid and said.
Brett with Mr Rooter was fantastic. He was very knowledgeable and personable. He helped us resolve our plumbing mystery and answered all of our questions!
Brett was very personable, efficient, and focused. He cleared the clog in no time and gave me suggestions as to how to prevent a future back up!! 10/10!!
Good service and expertise but extremely expensive, I was charged $450 for a valve that costs no more than $50 , for emergency service would use again but I highly recommend shopping around for other routine plumbing as they severely inflate certain costs of repair; this is not the first time I had this experience
Brett was recommended by my son who lives in Dundee. Brett was on time, friendly, and efficient. Added bonus (he has a great sense of humor) . Made an unpleasant situation more tolerable. Thank you Brett.
Loved getting on the website at 6am for emergency help! Brett was here at 10 am just like I requested! Excellent service, very professional and friendly.
I have used Mr. Rooter for my plumbing needs over the last several years. They show up same day, if possible, and expertly take care of the issue. They are great!
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 39 | $340–$567 |
| Drain cleaning | 31 | $248–$478 |
| Plumbing leak detection | 20 | $99–$1.1k |
| Toilet repair | 20 | $236–$771 |
| Outdoor plumbing system repair | 16 | $490–$1.9k |
| Sewer repair | 14 | — |
| Faucet repair | 12 | — |
| Water heater installation | 11 | $1.1k–$2.4k |
4.8 ★★★★★ 431 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Brett with Mr Rooter was fantastic. He was very knowledgeable and personable. He helped us resolve our plumbing mystery and answered all of our questions!
Efficiently unclogged our rainwater drain line.
We appreciate you sharing your experience, Joel. It is great to hear that the drain line was cleared efficiently during your visit with Mr. Rooter Plumbing of Newberg. Thank you for letting us know it made a difference for you.
Jonathon was great. Quick professional and affordable.
We're glad your experience was smooth and met your expectations. Thank you for sharing your feedback and for choosing Mr. Rooter Plumbing of Newberg. We appreciate your trust in our team!
Brett was very personable, efficient, and focused. He cleared the clog in no time and gave me suggestions as to how to prevent a future back up!! 10/10!!
It’s wonderful to hear how efficiently our team member handled the clog and offered helpful tips to prevent future issues. We truly appreciate your feedback and your 10/10 rating means a lot to everyone at Mr. Rooter Plumbing of Newberg. Thank you for choosing us and taking the time to share your experience!
Gabe C has assisted us twice now here at our home in Newberg. Always so kind and provides phenomenal service. Appreciate all of his help and will definitely be requesting him if anything else comes up!
It’s wonderful to know you’ve had consistently positive experiences with our team member, and we appreciate you taking the time to share your feedback. Thank you for trusting Mr. Rooter Plumbing of Newberg with your home’s needs more than once. We’re so glad you felt well cared for, and your kind words mean a lot to us. If another issue arises, we’ll be ready to help.
Amazing same-day service provided Gabe. He’s been our tech for a different plumbing repair, and was just as great this time around. Super friendly, and fast worker. Gabe identified larger issues in our piping to the shower and kept the longevity of his repairs in mind. Would recommend Mr. Rooter as a trustworthy business!
We're grateful you took the time to share your experience with us, Anthony. It means a lot to know our team member was able to help promptly and that you found the work reliable and thorough again. Thank you for trusting Mr. Rooter Plumbing of Newberg and recommending us as a dependable option. If you ever need assistance in the future, we're always here to help.
Good service and expertise but extremely expensive, I was charged $450 for a valve that costs no more than $50 , for emergency service would use again but I highly recommend shopping around for other routine plumbing as they severely inflate certain costs of repair; this is not the first time I had this experience
Gregory, we appreciate you taking the time to tell us about your experience and for recognizing our team's service and expertise. We're sorry to hear you felt the pricing was higher than expected on certain parts, and we understand how important it is to feel good about the overall value. Your feedback is helpful as we strive to be as clear as possible about our pricing and services. If you have any lingering concerns or would like to discuss your invoice in more detail, please reach out to us through our official contact channels so we can address this for you.
Jeramey was great! Helped take care of my elderly father's problem with great care and consideration!
We're so grateful you took the time to share this, Karen'Ann. It means a lot to know our team member provided such attentive and caring service for your father. Thank you for trusting Mr. Rooter Plumbing of Newberg—we wish your family all the best.
Brett was recommended by my son who lives in Dundee. Brett was on time, friendly, and efficient. Added bonus (he has a great sense of humor) . Made an unpleasant situation more tolerable. Thank you Brett.
Carol, it’s wonderful to hear that your son’s recommendation led you to us and that the service visit helped make things a little easier. We're glad our team member was prompt, personable, and brought some much-needed levity to the situation. Thank you for trusting Mr. Rooter Plumbing of Newberg with your plumbing needs and for taking the time to share your experience.
Loved getting on the website at 6am for emergency help! Brett was here at 10 am just like I requested! Excellent service, very professional and friendly.
It’s wonderful to hear that the website made it easy for you to get the help you needed so early, and that everything went just as planned with your emergency service. We’re glad Brett was able to assist right on schedule and that you found the service both professional and friendly. Thank you for sharing your experience and for choosing Mr. Rooter Plumbing of Newberg! If you ever need help again, we’re always here for you.
Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts
